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Fraser Residence Budapest
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Reviews (1,271)
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All reviewscorvin plazawashing machinemetro stationthe general managercity centreone bedroom apartmenta large shopping mallhotel apartmentthe penthousebig balconyliving roomdining tablefully equipped kitchenhome away from homeironing boardbreakfast roomself catering
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Reviewed 26 June 2014

Can't agree enough with all of the good reviews
The staff are amazing, the manager is on the ball
The apartments are very reasonably priced, clean and soooo spacious.
Breakfast is plentiful, not cooked, but continental and you can eat inside or outside.
Apartment 404 faces the garden and was quiet, it also had a separate toilet
We weren't happy to begin with as we had requested a garden view and were looking at the street, but the next day we were moved.
The metro was easy to negotiate and only took a few minutes to get to the city centre
There was a nearby trendy shopping centre and cafés and bars and we felt safe in the area.
Wouldn't hesitate to go the again and recommend
The only negative would be the shower in the bath with a shower curtain, buts that's being picky.

Room Tip: Higher floors facing the garden
  • Stayed: June 2014, travelled as a couple
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Thank zigzagMandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRBudapestmanager, General Manager at Fraser Residence Budapest, responded to this reviewResponded 27 June 2014

Dear Valued Guest, Thank you for your review of your recent stay at the Fraser Residence Budapest. We appreciate you taking the time to leave detailed feedback of your stay, and are delighted that you enjoyed your stay with us as well as our “sooooo spacious’ apartments

Providing excellent customer service is one of the things we pride ourselves on and I am pleased to see that your comments supports this.

We are looking forward to be at your service again during your next visit to Budapest and are working on all the feedback from our guests to pleasantly surprise you with an even better experience the next time you're here.

Kind regards,

Alain Goetschel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Great place, clean, great size apartment/ room, very good breakfast, friendly and helpful staff and comfortable bed. A manager that says hello and checks all is ok. Luxury it's not but if you want a clean super value place to stay then this the place for you. I can't fault it. We will defiantly use them again.

  • Stayed: June 2014
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Thank Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRBudapestmanager, General Manager at Fraser Residence Budapest, responded to this reviewResponded 26 June 2014

Dear Valued Guest,
It is always a pleasure to receive such an appreciation from our guest. We are glad to know that our services, facilities and amenities lived up to your expectations and that you had a good experience with us. Glad that you not only appreciated the flexibility, advantages of apartment living with the services of a 4 star hotel; but particularly enjoyed the comfort of our “very spacious” Suite (offering in average twice the size of a standard hotel room.) Did you use the complimentary L’Occitane toiletries? They smell amazing!

I am pleased to hear that you appreciated our friendly and helpful staff, as we pride ourselves on our gold standard service, and that you would stay with us again. We have many repeat guests and look forward to welcoming them back time and time again.

We look forward to the opportunity to welcome you back soon. For your next stay; don’t hesitate to contact us or book directly thru our website to take advantage of our best rate guaranteed offers and promotions.

Warm regards,
Alain Goetschel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The hotel was amazing, as we had a whole flat that had a fully equipped kitchen, living room with an HD Satelite TV, large bedroom, dining table, and a large bathroom with both a shower and a bath. The staff was very polite and effective. There was also free wifi and it was in a good location, close to the metro. It wasn't very soundproof though and we could hear noises from outside in the bedroom, so I would advice bringing earplugs as after putting them on I had no problem with this. Also the pillows were sinking so sleep quality wasn't excellent, but for the money we payed we couldn't have asked for better and we would definitely go there again!

  • Stayed: June 2014, travelled as a couple
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Thank CassiopeiaBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRBudapestmanager, General Manager at Fraser Residence Budapest, responded to this reviewResponded 19 June 2014

Dear Valued Guest, Thank You very much for your kind words. I was really glad to read, that you definitively would choose to stay again at the Fraser Residence Budapest. I really appreciate your comments about our amazing and spacious Suites and good location and very polite and effective staff. I was sorry to read that you encountered some noises from outside (as normally our area is very calm); it might be related to the exceptional event that took place at the historical building across our hotel; therefore next time you stay with us there is no need for you to bring your earplugs :). Regarding the pillows; all our guest can ask at the reception for the pillow menu and choose the one adapted to their needs.

We look forward to the opportunity to welcome you back soon and truly hope we’ll make an even better impression to earn the highest score of 5 instead of 4.

For your next stay; don’t hesitate to contact us or book directly thru our website to take advantage of our best rate guaranteed offers and promotions.

Warm regards,
Alain Goetschel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Spacious, comfortable, attractive room and bath. The staff was friendly and helpful. Hotel is located conveniently for shopping and sights on the Pest side. Short walk to public transportation--tram or underground metro.

  • Stayed: May 2014, travelled as a couple
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Thank IHRAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRBudapestmanager, General Manager at Fraser Residence Budapest, responded to this reviewResponded 19 June 2014

Dear Valued Guest,
Thank you very much for your compliment on our comfortable, attractive apartments as well as pointing out our friendly and helpful staff. Your words of appreciation are very well received.
Don’t hesitate to experience as well; for your next leisure or business trips. Frasers Hospitality properties and luxury serviced apartments located in (Paris, London, Scotland and many more in the Middle East and Asia).

It would be a pleasure for us to welcome you again in the near future.

Kind regards,
Alain Goetschel | General Manager
Fraser Residence Budapest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

The Fraser residence is located in a lovely area of central Budapest. Close to a huge shopping centre, a grocery store and a variety of restaurants right around the corner. The metro is just a short walk way too.
We arrived at 3:00 and our room was not quite ready. Seems a late check in is required for most guests, as the luggage piled up in reception.
Our room was very clean and had a nice deck, a simple kitchen and twin beds as requested. Unfortunately room 105 is right beside the. Dining room kitchen, so be prepared to be awakened by chopping and pots being washed in the sink at 6:00 a.m. That said, we are early risers, so it wasn't a problem for us. Others might feel differently and consider asking for a different room. The complimentary breakfast was wonderful.
The staff were very helpful and refused to take gratuities after storing our luggage for us after we checked out.

Room Tip: Ask for rooms on the second floor or above. If you want a washing machine, be sure to specify it in your booking.
  • Stayed: June 2014, travelled with friends
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Thank SieglindeTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRBudapestmanager, General Manager at Fraser Residence Budapest, responded to this reviewResponded 19 June 2014

Dear Valued Guest, Thank you very much for taking time providing a review on Tripadvisor.
I am truly honored to read your appraisal of our team - I promise, your comments will be shared with all of them. They’ll be pleased to learn of your kind remarks and recognition of their efforts to meet your needs. As you kindly pointed out, our hotel is ideally located to reach Budapest numerous sights.
However I was disappointed to hear we could not get you your room at the time you had arrived.
I apologize for the inconvenience of your room not being ready in a timely fashion. Rest assured that it was exceptional as on this particular day the linens weren’t delivered on time (it never happened since we opened). Even though the check in time is at 3pm; we always manage to allow our guests to check in earlier. Regarding your Suite 105; many guest do like it; as you can relax in your own private garden. But as you mentioned; in case you aren’t an early riser; I suggest next time you stay in our hotel to ask for a higher floor. That being said I already asked our friendly breakfast team to pay more attention.

Please don’t hesitate to contact me directly and I will take care of your reservation and personally organize and attend to all aspects of your stay with us.

We look forward to be at your service again soon

Kind regards,
Alain Goetschel
General Manager

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