There are 3 good points relating to this hotel
1 Its position it is only minutes from Chain Bridge and the hop on off bus stop with a first class
restaurant down the steps from the hotel.It also has great access to the castle on foot
2 The hotel had an offer on so we got hop on off tickets plus a free 1hr Danube cruise
3 Free internet access and use of hotels computers
The following were not good
1 We had a 10.30 pm arrival and had requested a quiet room.On checking in a rather abrupt
male receptionist said they were all quiet rooms.On entering our room we found that it overlooked an alleyway with 2 restaurants and customers drinking outside.We visited one of
these for a drink and retired for the night at about 12 midnight.At around 2am we were woken
by the guests above us shouting and banging on the walls.After around 10 minutes of this disturbance I went down to complain.Another receptionist said he would go and speak with them
However the noise continued and I went again to reception and asked for a change of room
on the opposite side of the corridor we got one and this was a quiet location as the other had
traffic noise as well as the inconsiderate guests.It was now 3.30am
At 6.15am we were woken by a loud extractor fan above the shower which had started for no apparent reason we had little more sleep and went down to breakfast at 8am and reported what we thought was a fault.Another receptionist made note and said they would fix it.
On retiring to bed on the second night the fan again came on at 6.15am.It was again reported
and the receptionist said they would switch it off so there would be no repeat performance.
However we learnt that each floor has the extractor fans programmed to come on at a certain time and our floor was 6.15am. HOW CRAZY IS THAT.Another young guy on reception arranged for it to come on next morning at 8.15am which it did. Our last day
THERE WAS NO APOLOGIES FROM THE STAFF WHO NEVER SMILE AND CLEARLY HAVE NO PR SKILLS.I WAS FRIENDLY AND SMILED THROUGHOUT
2 Breakfast is cereals,yogurts,bread etc buffet style and you help yourself to coffee and tea
it was okay but the tables are too close.I dont expect this standard it was like a Mcdonalds
3 The rooms are okay a little small but the beds are rock hard
The management need to get a grip here I have traveled a lot through out the world from
backpacker establishments through to 5 star and this hotels reception staff are some of the worst I have ever encountered .I ran the marathon here and I required a little more sleep than I got.
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- Also Known As:
- Budapest Carlton Hotel