Stayed 26 Oct to 30 Oct in a triple room. We arrived in the evening & the night staff was a male naned Georgy. 1 of the beds in our room was a pull out sofa bed which was not level & very uncomfortable. I told him we had paid for 3 beds & this was not acceptable. He was very aggressive, rude & obnoxious & even told me that we should go to a better class of hotel. He said another bed couldn't be moved into our room because it "wasn't his job" to move beds. I offered to help him or move it myself but he replied rudely & said beds are NEVER moved to other rooms. He is a really horrible man. After arguing for about 15 minutes he eventually called someone, I don't know who (it could have been his girlfriend for all I knew) & completely ignored me during his 10 minute conversation. He then told me, through gritted teeth & very aggressively that the bed would be changed the following day (which it was) thus disproving that beds can be moved to other rooms. As I walked upstairs I could hear him cursing me. I slept on the bed & woke with back & neck ache, terrible experience & horrendous staff. Bed was changed the following morning. I spoke with a male member of staff the following morning & asked if he was the manager, he replied "I can be". He didnt seem too interested about it & just said sorry. Do not stay at this terrible place.
- Official Description (provided by the hotel):
- The City Hotel Pilvax is located on a quiet side street just a few minutes walk from the heart of the downtown and the famous Vaci Street, with its most exclusive shops and restaurants. The hotel has 32 rooms and a Cafe, where the buffet breakfast is served. Traditional and international dishes are available for lunch or dinner at Pilvax Cafe. Thanks to its central location the city’s main attractions are easily accessible by walk or public transportation. The hotel is a perfect place for both business and leisure stays in Budapest. Standard room: comfortable, bright, air-conditioned standard rooms have bathroom with shower. Rooms can be requested with twin beds or a double bed. Average size of rooms: 20 m2. Room fittings: bathroom with shower, refrigerator, telephone, TV with satellite channels, pay-TV, free safe, Internet access at reception. Other services: free Internet corner, safe at the reception. ... more less
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- Also Known As:
- City Hotel Budapest