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“Lovely hotel and staff!”
Review of Hilton Budapest

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Hilton Budapest
Ranked #14 of 334 Hotels in Budapest
Certificate of Excellence
Reviewed 1 July 2013

Just stayed here and thoroughly enjoyed it. Very big and LOTS of conference people around but fabulous location. The views from the restaurant are breath taking.
Staff are very helpful with suggestions.

Room Tip: Ask for a river view
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  • Stayed: June 2013, travelled with friends
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1  Thank Gabby51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Guest,

thank you very much for your recent stay and review.
I am most pleased to hear that you have had such a nice stay here with us at the Hilton Budapest, you have enjoyed the stunnig view to the city and the professional service of our dedicated staff.
Theser are two of our truly unique values and are often the highlight of stay for many of our guests from all around the world.
If you plan a return to Budapest please contact our team at reservations.budpest@hilton.com, we will be happy to assist you.

Yours sincerely

Zoltán Árvai
General Manager

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2,495 - 2,501 of 4,292 reviews

Reviewed 1 July 2013

Excellent LOCATION, staff, and facility. One of the nicest Hiltons I've stayed at. The location is in the middle of the most important historical and tourist areas - you can walk out the front door into two days of site seeing.

  • Stayed: June 2013, travelled on business
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Thank MFLang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Guest,

Thank you very much for your recent stay and review.

I am delighted to read that your stay was such a positive one, in a beautiful location with a fantastic view and dedicated staff.

Should you plan to return to us, please do reach out to the team at reservations.budapest@hilton.com in order to plan any future stay.

Yours sincerely,

Zoltán Árvai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

The hotel is in a magnificent setting, built into the ruins of the Buda castle, a fabulous view down to the Danube,the wine cellar is deep in the old castle. The staff and service were faultless and the quality of meals was of course to Hilton standards, a super trip made perfect.

  • Stayed: June 2013, travelled as a couple
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Thank marilyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Guest,

Thank you very much for your recent stay and review.

I am so pleased to read that our hotel team have been so helpful during your stay, and that the view was so to your liking.

If you do plan a return in the future, please do reach out to our team at reservations.budapest@hilton.com, and they will be more than happy to assist you further.

Yours sincerely,

Zoltán Árvai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

The hotel is located in the heart of the castle area, if you like walking its approx 300 steps down (and up) to / from the river. The hotel is everything you'd expect from a Hilton, helpful staff, clean rooms etc.. The view from some of the rooms I would guess is fantastic, unfortunately my room was not one with the view over the city and river.

  • Stayed: June 2013, travelled on business
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Thank Carl_TL1000R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Guest,

Thank you very much for your recent stay and review.

I am very pleased that the service that you have received was so to your liking, and that our splendid Castle Hill location so perfectly suited your needs. When you plan to return, please contact me.

Yours sincerely,

Zoltán Árvai
General Manager

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Reviewed 30 June 2013

The hotel is in a great area in the castle with really beautiful view of Danube and the city.
My room was spacious with a view to the church and Danube.
Service is in very good level with personnel being friendly and polite.
Breakfast was good. I were expecting better food during lunch.

Room Tip: Ask a room with a view to Danube
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  • Stayed: June 2013, travelled on business
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Thank SkipperC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Madam,

Thank you very much for your recent stay and review.

I am very happy to read that your time with us was enjoyable and the views were so much to your liking. Regarding the meals during lunchtime, I would appreciate, if you let me know in more detail what could have been done better to meet your expectations. Guest feedbacks like yours are tremendous help for us to monitor and improve the quality of our services. (zoltan.arvai@hilton.com)

When you have your dates in mind to return to Budapest, please do reach out to us at reservations.budapest@hilton.com and we will be more than happy to assist you with any enquiries and requests.

Yours sincerely,

Zoltán Árvai
General Manager

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Reviewed 30 June 2013

The location of the Hilton on Castle Hill in Buda really can't be beat. We did not have a view room (unless you count the House of Hungarian Wines across the street!) but that was okay with us. The view from the rest of the hotel, especially from the executive lounge, made up for that. Most staff we encountered were bery pleasant and helpful, especially at the front and bell desks. The room was actually a bit larger than most hotel rooms, and it actually had window which opened partway for air circulation. At night this district is usually pretty quiet, so we rested well while here. The only negative comment I would make is that the staff in the executive lounge, except for the servers, provide a rather cold experience since they never get out from behind their desk. It just provided a rather unfriendly atmosphere in my opinion. The exception being Mr. Tibor Kovacz, who made up for all the rest by his rather formal but avuncular service. It was a pleasure to interact with him.All in all, we were quite pleased with our stay at the Budapest Hilton!

Room Tip: Get a view room if you can!
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  • Stayed: June 2013, travelled as a couple
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Thank Chrispy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 3 July 2013

Dear Guest,

Thank you very much for your recent review.

I am most pleased to read that you enjoyed your room and you were impressed by the location of the hotel.

Thank you for your constructive feedback regarding the team members of the Executice Floor, which I have forwarded to our Front Desk/Operations Management to bring up with the team.

Thank you very much once again, and when you are planning a return, please do reach out to us at reservations.budapest@hilton.com with any enquiries.

Yours sincerely,

Zoltán Árvai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

Great location check in was not up to the usual standard and felt on the exec floor like I was being a nuisance rather than welcomed as a guest - also very big difference in the service on this floor with Tibor going out of his way whilst the rest of the team do not seem as engaged. Rest of visit good.


Stayed: June 2013, travelled on business
Thank Abigail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONBP, General Manager at Hilton Budapest, responded to this reviewResponded 2 July 2013

Dear Guest,

Thank you very much for your recent review.
I would like to apologize for the concerns you have raised.
First and foremost, I must apologise for the concerns you have raised. While I am pleased that in general you had a good stay with us, the process at check in should have been more smooth, particularly as you were staying in the Executive Floor. I have raised your comments with the Front Desk Manager and he is looking at various initiatives to ensure that an experience such as this is not repeated. Thank you very much for praising Tibor for his commitment to professional and attentive guest service.

Thank you very much once again for your constructive feedback, and for staying with us at the Hilton Budapest.

Yours sincerely,

Zoltán Árvai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Budapest

Address: Hess Andras ter 1-3, Budapest 1014, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District I / Buda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Budapest
#14 Romantic Hotel in Budapest
#14 Family Hotel in Budapest
#15 Business Hotel in Budapest
Price Range: £110 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Budapest 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Hilton Budapest - Castle District Hotel Budapest
Budapest Hilton

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