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Mamaison Hotel Andrassy Budapest
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Reviews (1,378)
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Show reviews that mention
All reviewsheroes squarecity parkembassy areajacuzzi bathszechenyi bathsminute walklovely hotelmetro stophotel restaurantsmall balconyupgraded to a suitewalking distancereception staffside streetthree nightsquiet locationrooms are spacious
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Reviewed 20 February 2014

We spent a wonderful weekend at this lovely hotel. Accomodation was nice, clean, comfortable and the best location. Everything we were interested in were in walking distance. Stuff were also very kind and helpful.

  • Stayed: February 2014
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1  Thank Eniko J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 27 February 2014

Dear Guest "Eniko J",

Thank you very much for the throughout positive feedback you provided us with. We were very happy to hear that you were so much pleased with the standard and level of hospitality you experienced in our hotel during your stay.
We sincerely hope to see you back at Mamaison Hotel Andrássy Budapest in the near future.

Yours sincerely,

Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

We stayed at the hotel feb for 2 nights. It was in a great location. Big spacious rooms. The staff spoke romanian and gave us lots of advice on where to go and what to do. We found them very helpful. We loved our stay here and would defiantly stay here again.

  • Stayed: February 2014, travelled as a couple
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2  Thank Florin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 27 February 2014

Dear Guest "Florin H",

Thank you for choosing Mamaison Hotel Andrássy Budapest for your last stay. We honestly appreciate your comments regarding our hotel and the favourable location. We are also very happy about the fact, that you liked our helpful staff and their advices.
We sincerely hope to have the opportunity to welcome you back in the near future.

Yours sincerely,

Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

I stayed with my son in this hotel for 2 nights in February. The location was convenient for us because it's located close to the embassies. First issue is that they don't have porters and we arrived with lot's of luggage. Secondly the elevator is so small, that we had to turn 3 times. The towels weren't clean and the bathrobes were ripped at the hip. The second day I took my son to the zoo, we got back around 1 pm. Nobody cleaned our room, and I had to call the front desk. Be aware the taxis this hotel call you. Especially an old guy with a grey/silver Benz. They overcharge you. If you need a cab, ask them to call a fotaxi. Bottom line: not 4 star, not cheap and you won't get the service you expect. I definitely won't go back, and won't recommend this place unless you have some urgent matter at the embassy and you travel with one luggage.

  • Stayed: February 2014
    • Value
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1  Thank Miklos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 24 February 2014

Dear Guest "Mikos T" ,

Thank you for choosing the Mamaison Hotel Andrassy on your recent visit. We appreciate your business and look forward to seeing you again.

I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.

Regarding your comments, as a 4star hotel the bellboy service is not obligatory, but my colleagues must have offered the assistance in luggage service. As per the Housekeeping service, in case the client do not ask for immediate cleaning, the service has to be completed by 4pm, so we had 3 hours left to clean you room.

I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.

Sincerely,

Gergő FRANCISCY
Operations Manager

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Reviewed 18 February 2014

We stayed at the hotel early feb for 4 nights. It was in a great location and a 5 minute walk from the metro station and Heroes Square, 10 minute walk from szechenyi baths and the outdoor ice skating which was lovely.
The hotel looked alot nicer than what it does on the website and review pictures. Big spacious rooms kept nice and warm for the cooler months. However, it was very hot at night and the air con didnt work or we could not turn the heating off, that was the only down side.
The staff spoke good English and gave us lots of advice on where to go and what to do. We found them very helpful.
The breakfast was great, they even made us an omlette which was not on the buffet.
Overall, great location, great hotel and helpful staff. We loved our stay here and would defiantly stay here again.

  • Stayed: February 2014, travelled as a couple
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Thank Melanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 27 February 2014

Dear Guest "Melanie W",

Thank you very much for your positive feedback and for taking the time to share your comments with us and other readers. We are pleased to hear that you enjoyed your holiday at Mamaison Hotel Andrássy Budapest. We hope to have the opportunity to welcome you back at our hotel very soon.

Your sincerely,
Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

We stayed at the 4* Mamaison Hotel Andrassy for 6 nights in January. Overall I found the location very good. While not right in the town centre, the Bajza Utca metro station is only a couple of minutes walk away giving access to most locations near the Danube in under 15 minutes. The hotel is also a short walk (or metro ride) away from Szechenyi baths which is highly recommended. The hotel room was small but nice with standard 4* decor and amenities. However, our highlight at this hotel were the staff. We got to know the bar manager / waiter quite well who was a well-travelled and interesting person that always remained professional and courteous at all times. The restaurant was also not bad. Overall, a great stay!

  • Stayed: January 2014, travelled as a couple
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Thank Jason F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gergo_Franciscy, Manager at Mamaison Hotel Andrassy Budapest, responded to this reviewResponded 27 February 2014

Dear Guest,

Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed your room and the Restaurant as well as the location of the hotel.

Again, thank you for your feedback, which will help us in all ongoing efforts to improve our service.

Yours sincerely,

Gergő FRANCISCY
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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