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“A Great Place To Have a 5 Star Sleep*****”

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Sofitel Budapest Chain Bridge
Ranked #22 of 334 Hotels in Budapest
Certificate of Excellence
Greater London, United Kingdom
Level 6 Contributor
158 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“A Great Place To Have a 5 Star Sleep*****”
Reviewed 25 February 2014

Booked on line all perfect, got agreat deal with breakfast included.Booked a private taxi on line worked out cheaper.Arrival at hotel greeted wll by the doorman and bell boy, checked in nice and simple and greeted by Luca Csondor Guest relations manager who spoke very well and very friendlyand informative,escorted to our romm 5th floor 511 with excellent views of the river Danube/Buda castle etc.Room was excellent,comfortable bed and super pillows for thwe great sleep,bathroom fully kitted out.Television programmes all standard for European countries but only two enlish channels CNN and SKYNEWS.Breakfast is served up till 9.30am and up till 11am Sat/Sun, huge selection of Continental and grilled breafast,a omellete station,wide variety of fresh juices.On the whole great hotel excellent staff from door entry to the fifthe floor all went went.Last thing Paris/Budapest Bar Restuarnt excellent service reasonable prices and a Thank you to Zoltan who was a very attentive bar person.
The casino Las Vegas was ok just need i.d to be members ,no need to dress up as it is a very casual and laid back place,loads of fruit/slot machines ,tables for roulette in euros or florint

Room Tip: Room 511 excellent views directly overlooking the River Danube and buda castle etc.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelin4sure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 27 February 2014
Dear Guest,

Thank you for your positive feedback about our hotel. We are glad to hear that the equipment of our bathroom, the relaxing Sofitel Bed, and the continental breakfast has met your expectations. We are always on to offer excellent services with a great Sofitel team, for this reason we are delighted to read, you were contented with the service which was provided by our staff.

We are looking forward to welcoming you back soon at Sofitel Budapest Chain Bridge!

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,164)
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English first
Portsmouth, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 February 2014 via mobile

Just got back from long weekend, could not fault a thing . Great view of chain bridge and palace. Amazing breakfast and food in the Paris Budapest restaurant was excellent. Rooms clean and comfortable . Great nights sleep in the bed.Enjoyed more than Sofitel Paris! Staff were extremely helpful and friendly in particular szella pinczes who made us feel so special and welcome. We were celebrating our 20th wedding anniversary and found a bottle of champagne waiting in our room well done Sofitel Budapest !!!!

Stayed February 2014, travelled as a couple
Helpful?
Thank Stevebizes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 27 February 2014
Dear Guest,

Thank you very much for taking the time to post your positive review about the Sofitel Budapest Chain Bridge. We are glad to hear that our colleagues were able to turn your 20th wedding anniversary into an unforgettable memory. It is nice to know that you were contented with the equipment and the cleanliness of our rooms and with the Paris Budapest Restaurant as well.

Thank you so much for staying with us on this special occasion. We do hope to have the opportunity to welcome you back soon at Sofitel Budapest Chain Bridge.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London England
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 February 2014

What a fantastic location and whilst it has a bit of a 1980s feel ( as opposed to fashionably retro) the location and view is second to none. In fact while the Four Seasons is just next door, the number of rooms with views from the Sofitel appear to be greater. Ours was a connecting room/suite on the corner looking out upon the world famous Chain Bridge.
The welcome from the team was really outstanding- felt I was getting the "presidential treatment"- they could not do enough for us and were just charming with the children.
The Sofite Photography event was on in the lobby and we all thought it was exceedingly well done.
Plus side: Spa- the therapists were very very good in there and seemed to have really superior training ( lots of hotels with spas seem to have "junior" type therapist due to the transient nature of the guests!) Also the Concierge team organised an amazing guide for us- she was superb. They also got us the best seat in the house at Onyx- the Michelin restaurant that gets a whole other specialist blurb very soon!
The lobby restaurant was particularly good value and the wait-staff, truly charming and friendly. Very efficient with our meal when we explained that we were exhausted from travelling- the food was out in no time at all,whilst still being beautifully presented and tasty.
The breakfast buffet was expansive but I think it suffered because of it. The sheer size of it meant that many items were not replenished quickly enough and our side was woefully short on things like waffles, Nutella and nice looking platters of fruit.
On the down side- laundry services shrank a pair of my sons' trousers, and while I showed to the check-out upon leaving, they removed the item from the charges,but should have been smarter and comped the whole laundry bill to compensate for the ruined item (imho).
Overall a great location with very warm staff.

Room Tip: ask for a chain bridge facing room. book a spa appointment for lashes
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indytravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 24 February 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at Sofitel Budapest Chain Bridge. We were extremely happy to read all your positive feedback about our colleagues and about the services offered, and we will gladly share it with our team.

At the same time we are very sorry that your experience regarding the breakfast and laundry service did not meet your expectations; please allow us to express our sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again thank you very much for sharing your feedback with us, and it is our hope that we will have the opportunity to welcome you back in the near future.

Yours sincerely,
Philippe Godard
General Manager
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Cairo, Egypt
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 February 2014

The keyword is the location in the heart of the city ,everything is good except the view of the side rooms facing a domestic building try the main face rooms,overall it's great value hotel in a poor city.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 24 February 2014
Dear Guest,

Thank you very much for sharing your comments regarding your stay at Sofitel Budapest Chain Bridge.

I am glad to share your positive remarks with our team, and I also appreciate your constructive feedback. At Sofitel we strive to provide a superior service to all of our guests, that is why your comment is extremely important to us.

We hope to have the opportunity to welcome you back at Sofitel Budapest Chain Bridge in the near future and we remain at your kind disposal.

Yours sincerely,
Philippe Godard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deal, United Kingdom
Level 6 Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 February 2014 via mobile

We have stayed at Sofitel before and loved it and we were not disappointed here.

A fantastic hotel - the staff are very friendly, helpful and polite. They speak fantastic English and cannot do enough to help you. The concierge was really helpful each time we asked for help - buying bus tickets, directions and recommending local places to go for beer and good priced food.

When we checked in we had a free upgrade - thank you Sofitel - we stayed on the 5th floor and had the most stunning view of the Castle and Chain Bridge. The room is lovely, with a comfortable bed, a pillow menu and a lovely bathroom.

The breakfast - as so many other people have said - is fantastic. A huge selection of food to suit everyone - the cooked breakfast was lovely, as was the scrambled egg and smoked salmon. I enjoyed trying Hungarian foods for breakfast too. The croissants were great! At the weekend they have sparkling wine so I even had a Bucks Fizz. The breakfast cannot be faulted.

The location is perfect - apart from the amazing views of the Buda side, it is right in the heart of the city. Easy to get to browse the shops, a great selection of restaurants and bars and close to the local bus tours.

We would definitely stay here again, or stay at any other Sofitel worldwide. We stayed in Sofitel in Cambodia and that was just as brilliant as this one.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank TJeinsteinwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 24 February 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Budapest Chain Bridge. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Philippe Godard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heist-op-den-Berg, Belgium
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 February 2014

As a business or even holiday hotel it is well located in Budapest. Book a room with front view on the river.
Management is top, all people do really care of the guest. I think it is now my 4 or 5 stay at the hotel at I can not give one complain.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dirk448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 22 February 2014
Dear Guest,

Thank you for your positive review of our hotel. It was nice to hear that the attentiveness of the staff has exceeded your expectations. They work exceptionally hard to make every guest feel special.

Thank you so much for staying with us and we hope to see you in the near future.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level 6 Contributor
152 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 February 2014

Overall a very good experience. I have stayed here before and I was suitably impressed this time too. I am impressed by the standards, service wise.The staff were very good, from check in to check out. Another big plus for me as a business traveller was that the wifi reception was excellent, everywhere. The breakfast was super - the scrambled eggs were even good! I also enjoyed my evening meal in the restaurant. My biggest problem was in fact finding plugs for my chargers! I would recommend it and I would go back.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retro46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this review, 22 February 2014
Dear Guest,

We were delighted to hear that you had a wonderful stay with us once again. It was lovely to hear that you are very much pleased with the standard and the overall service at the breakfast and at the Paris Budapest Restaurant as well.

Thank you so much for staying with us and we sincerely hope to see you back at Sofitel Budapest in the near future.

Your sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Budapest Chain Bridge

Property: Sofitel Budapest Chain Bridge
Address: Szechenyi Istvan Ter 2, Budapest 1051, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Budapest
#11 Business Hotel in Budapest
#11 Family Hotel in Budapest
#18 Romantic Hotel in Budapest
#20 Luxury Hotel in Budapest
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Budapest Chain Bridge 5*
Number of rooms: 357
Official Description (provided by the hotel):
Sofitel Budapest blends comfort and elegance with modern technology and French flair. This comfortable high-class hotel offers breathtaking views of the Chain Bridge and Royal Castle. The Paris Budapest Cafe restaurant at this luxury hotel fuses French and Hungarian cuisine, prepared in a show kitchen for all to see. ... more   less 
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Also Known As:
Sofitel Budapest Chain Bridge Hotel Budapest
Accor Budapest Chain Bridge
Hyatt Budapest
Budapest Sofitel

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