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“A fantastic absolutely superb hotel :-) loved it !”

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Sofitel Budapest Chain Bridge
Ranked #26 of 336 Hotels in Budapest
Certificate of Excellence
Reviewed 12 May 2014

From the moment we arrived to the moment we left , wonderful friendly efficient service.Cannot say enough about the staff .the breakfast and the food at the Paris Budapest Restaurant
So central to everything view overlooking the chain bridge at night was superb
we attented the beautiful Hugarian Opera House on Saturday night for a great performance
Of Puccinnis Tosca .
I will seek out Sofitel when I am travelling again. the staff make you feel welcome. That is a very special Skill. Xenia the concierge was more than helpful & recommended great restaurants.
Thank you Sofitel Budapest stay as sweet as you are

Room Tip: Choose one with a view of chain bridge
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  • Stayed: May 2014, travelled on business
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Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 14 May 2014

Dear Guest,

First of all, thank you very much for your feedback. We are trilled to hear that your stay with us as exceed your expectations and that you don't hesitate to choose a Sofitel Hotel on another trip.

It's always amazing to hear so good comments about our staff, services, breakfast and Paris Budapest Restaurant. We work hard to give you pleasant memories, and the recognition of that it's a encouragement for everybody at the hotel.

We hope that we will have the opportunity to welcome you back to Sofitel Budapest in a near future.

Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,265 - 2,271 of 5,769 reviews

Reviewed 11 May 2014

Fantastic experience staying at this wonderful hotel in Budapest. Its location is perfect. We got the room overlooking the Danube river and the castle. Buffet breakfast was delicious. Staff was very professional and friendly. 10 mins walk from the main fashion street of Budapest. They have a nice restaurant Paris Budapest where we had dinner. Executive lounge is also one of the highlights of this hotel, you get one of the best views of Budapest from this lounge.

  • Stayed: April 2014, travelled as a couple
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Thank Manav3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 13 May 2014

Dear Guest,

Thank you for choosing Sofitel Budapest Chain Bridge for your previous stay at Budapest. We are more than glad to hear that you gained pleasant memories and you liked the outstanding view overlooking to the Danube and the Castle District. I hope you were satisfied with all the services and facilities provided by the Sofitel staff.
It is a great pleasure for us that you were content with the Paris Budapest Bar and the Executive Lounge as well.

Once again we thank you for sharing your concerns, and we do hope that we will have the opportunity to welcome you back to Sofitel Budapest.

Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Great position by Chain Bridge. Friendly helpful staff, starting with arrival (we were upgraded) right through to checkout. The room was gorgeous with the best bed ever and views over the Bridge. We were given great advice on where to eat

  • Stayed: August 2013, travelled with friends
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Thank Megan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 13 May 2014

Dear Guest,

Thank you very much for your feedback about your experiences in our hotel. We are happy to read that we could offer you such a memorable and pleasant stay, and we really appreciate your review about the work of the staff. We do hope that the view from your room was as amazing as possible and that you could taste some really delicious dishes as well.
We are waiting you back in Budapest, until then we wish all the best!

Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

This hotel is located in a very good location and is within walking distance to many attractions. We found the service at the hotel to be impeccable. The concierge desk helped us with many requests and were very helpful. The spa/pool area is very nice. The only thing preventing this hotel from receiving a five is that the rooms are starting to look a little 'tired'.

  • Stayed: April 2014, travelled as a couple
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Thank Jordan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 13 May 2014

Dear Guest,

It was a great pleasure for us to read that you enjoyed your stay here in Sofitel Budapest Chain Bridge and that you were satisfied with the excellent location of the hotel. We gladly hear that the Concierge service has met your expectations, I hope you got valuable recommendations from them.
Thank you for your feedback regarding the room, we will forward it to the Management team as every guest review is important for us to offer luxurious services further on.
We are waiting the next time you can visit us!

Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

This is my second stay at The Sofitel in Budapest. The standard is still exceptional. Very efficient, helpful and friendly staff, comfortable beds, pillow menus and fantastic breakfast. The icing on the top is the view of the Danube, the castle and the lovely chain bridge. Worth paying a bit more for the view. It is my hotel of choice in Budapest and I have sent my friends and family their way when they are in Budapest.

Stayed: April 2014, travelled with friends
1  Thank anab85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 10 May 2014

Dear Guest,

It was a pleasure to read that you have spent a very pleasant stay in our hotel again and have found the services still fantastic.
I gladly hear that you liked the Pillow menu selection, we hope that your nights were outstandingly comfortable.
We are waiting the next time you can visit us as we hope to welcome your friends and family as well in Budapest!


Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

The hotel is walking distance to the chain bridge, the main shopping/restaurant area (Vaci Utca street), and the Basilica. I found that the restaurants around the Basilica were better than the ones in Vaci Utca. If you like the opera, or even if you don't, please book tickets to the Hungarian Opera House the place is amazing and tickets are cheap, I had second row seats, in the middle for £30. Also if you like wine you must go to DiVino, recommended by the hotel concierge, also near the Basilica, you pay a deposit of 500HUF for the glass which you get back when you return it before you go, good atmosphere, nice music not too loud.
If I go back to Budapest I'll definitely stay at the Sofitel again.

Stayed: May 2014, travelled as a couple
Thank NickandRaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 10 May 2014

Dear Guest,

Thank you for your feedback you provided us and other Tripadvisor readers.
We are contented that you are satisfied with the fantastic location of the hotel and found the recommendation of our Concierge as a rewarding one. We also think that it is worth to see the famous Opera House which is one of the most amazing sights of the Capital.
We hope that you are planning to visit Budapest again in the near future and we can welcome you back!


Yours sincerely,
Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

Two older ladies I was travelling with stayed here recently. Six months ago, they booked a twin room with a river view. When they arrived after 27 hrs of travel time, they were first told to come back at 2pm because their room wasn't ready. (It was 11:30.) Fine, but they were kind of rude about it.

Then, at 2pm they were told that no twin rooms were available (much less with a river view), and the front-desk staff tried to get them to agree to take a room with a "king-size" bed. This was no king-size bed ... it was barely queen-size. Back to the front desk to be firmer. This time, they got things right: an upgrade to a two-room suite with an absolutely gorgeous view of the river. But it wasn't the right way for these ladies to start their holiday, and a luxury hotel should not treat guests this way, even if the Prudential Malaysia convention was taking place at the same time. (This is, we think, where all the twin rooms went.)

Then, shortly before checking out two days later, they had a problem with the room safe, and they were spoken to very rudely by a member of staff (hotel manager: I can provide you the name if you wish). This man basically jumped to the conclusion that they had a safe operated by a credit-card rather than by a PIN code. (Rooms in this hotel apparently have both types of room safe.) He brusquely told them, "You would know this if you had read the manual." What the heck?

These ladies were polite throughout all of their interactions with the hotel staff -- this was not a case of two "drama queens" with unrealistic expectations. In fact, I think they were far nicer to the staff than was warranted under the circumstances! The only reason I haven't given the Sofitel one star is because the upgrade to the suite was a nice touch and was well handled by the two female staff members who took it upon themselves to get it right.

  • Stayed: April 2014, travelled with friends
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7  Thank ValueValueValue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Budapest Chain Bridge

Address: Szechenyi Istvan Ter 2, Budapest 1051, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Budapest
#10 Family Hotel in Budapest
#11 Business Hotel in Budapest
#18 Romantic Hotel in Budapest
#22 Luxury Hotel in Budapest
Price Range: £99 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Budapest Chain Bridge 5*
Number of rooms: 357
Official Description (provided by the hotel):
Sofitel Budapest blends comfort and elegance with modern technology and French flair. This comfortable high-class hotel offers breathtaking views of the Chain Bridge and Royal Castle. The Paris Budapest Cafe restaurant at this luxury hotel fuses French and Hungarian cuisine, prepared in a show kitchen for all to see. ... more   less 
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Also Known As:
Sofitel Budapest Chain Bridge Hotel Budapest
Accor Budapest Chain Bridge
Hyatt Budapest
Budapest Sofitel

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