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“Did some lecturing there”

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Sofitel Budapest Chain Bridge
Ranked #23 of 334 Hotels in Budapest
Certificate of Excellence
Reviewed 23 July 2014

In general, the service to support my group and the seminar was good, but I can't say fantastic. I felt that the manager in particular was insincere, making the right noises, being friendly, but not authentic.
Some minor problems with arrangements so probably would have rated it 4, if it wasn't for his subtle attitude of "Oh here we go again, another awkward facilitator" That's how I felt.
Didn't stay at the hotel because I felt it was too expensive, stayed in a self-catering unit nearby for a third the price.

  • Stayed: June 2014, travelled on business
    • Cleanliness
    • Service
2  Thank TommyTucker1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,021 - 2,027 of 5,562 reviews

Reviewed 23 July 2014

Stayed in Sofitel during a business meeting. Overall nice hotel with magnificent views for chain bridge and Danube. Also 5 minutes walk to Vaci street a main pedestrian shopping street in Budapest.
Underground station very close as well. Budapest castle and main attractions other side of hotel.
Service and staff just like any other hotel in this category.

Room Tip: Have a room overlooking the Danube.
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  • Stayed: March 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank fatherofiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 26 July 2014

Dear Guest,

Thank you very much your comment about your experiences gained in our Hotel. We are delighted that you were satisfied with the fantastic location of Sofitel Budapest Chain Bridge and you liked the sights of our capital. We are more than happy if we could provide you excellent services and we hope that our team could make your stay as pleasant as possible. We are waiting the next occasion you can visit us!

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

We thoroughly enjoyed our stay at this hotel. The Danube view rooms were spacious and a fantastic view of the Chain Bridge and Castle. The beds were very comfortable. There was a great selection of food available at the buffet breakfast. The staff were friendly and approachable. Overall, a great hotel and I would thoroughly recommend it.

Stayed: July 2014
1  Thank PKJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 23 July 2014

Dear Guest,

We are glad, that our hotel made such a nice impression on you and that you liked our beautiful city so much. Our Staff is always strive to do their best to make your stay as pleasant and memorable as possible.

We hope to welcome you back to Sofitel Budapest Chain Bridge in the near future.

Yours sincerely,
Philippe Godard
General Manager

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Reviewed 22 July 2014

We are currently staying at this beautiful Hotel. I booked a 3 night stay for my husband and I, room only.We are driving around most of Europe and arrived at the Sofitel in the afternoon.
While I checked in my husband was in the car, near the entrance to the Hotel.
Check in was very efficient and and welcoming. ...we were also lucky to be upgraded to a room on the 6th floor, with a beautiful river view.
The room is a standard size, for Europe, but very clean and all the usual amenities in the bathroom. ...and a big plus, for us, tea and coffee making facilities.
We had dinner, with our friends that stayed at another Hotel, at the Hotel restaurant, Paris Budapest. The service and the food were exceptional. ...so good we are all going back tonight.!! All the staff that we have encountered. ...from check in, porters, housekeeping and management have been fantastic. We usually stay in Starwood properties, as we are Gold members, so this is our first stay with Sofitel. .but definitely not our last!!
I wanted to write the review whilst we are still here and its fresh in my memory .Management should be very proud of all their staff, especially the staff in their restaurant.... we will definitely be returning to the Sofitel.
Thank you once again, to the whole team, for your excellent customer service.

Stayed: July 2014, travelled as a couple
1  Thank suekunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 26 July 2014

Dear Guest,

Thank you for sharing your review of your stay.
It was our pleasure to read through your kind words and we are more than delighted that you have had an amazing time in our hotel.
Please allow me to pass on your kind feedback to our colleagues at the restaurant. Your acknowledgement towards them will be a great encouragement to continue with the highest level of service and put all of their efforts into serving our cherished guests.

Thank you so much for staying with us and we hope to see you in the near future.

Your sincerely,
Philippe Godard
General Manager

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Reviewed 22 July 2014

We have known and tried this hotel before so we were confident that booking it for 10 special days at the time of our wedding for ourselves and some of our guests is the right choice and once again it didn't disappoint.The beauty of the location is magical and the convenience of it makes it even better. Everything is at your doorstep or very easily reachable: city highlights, great shopping, restaurants, bars, clubs etc. They offer the best breakfast in town. All the staff are friendly, service is fantastic, the rooms and facilities are comfortable, of high standard and the entire hotel has a unique atmosphere. Will stay there again and keep recommending it for sure.

Room Tip: The breathtaking view from the club rooms overlooking the Chain Bridge and Castle is worth the upgra...
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  • Stayed: August 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank NNandCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 23 July 2014

Dear Guest,

We are so grateful that you loved our hotel and you stayed so long in our wonderful capital. It is always pleasant to hear so many kind compliments from our guests regarding to our service. We are pleased that the atmosphere of Sofitel could make your really special days more beautiful.

We are waiting for the next visit of „our forever favorite guests”.

Your sincerely,
Philippe Godard
General Manager

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Reviewed 22 July 2014 via mobile

Really well located. The concierge is amazing and so is breakfast. Rooms were a little dusty I guess because I had allergies. I did see the maids vacuuming and they were super nice as well, but maybe might need a little more. The hotel has a beautiful lobby also. I did hear from one of the passengers that took the Viking cruises that his suitcase was "misplaced" in a vacant room of the hotel while it was supposed to go to the ship, but I suppose that's a problem of the city itself as you'll note there are multiple cameras on the streets to catch thieves and pickpockets. The hotel helped considerably to find the luggage and it was found later as noted before looking through all the security tapes. It was overall a great experience I definitely recommend it.

Stayed: July 2014
Thank E. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Great Hotel,staff amazing .We were 3 families with disabled children they greeted us at the airport helped us to our rooms whatever we needed we received with out any hesitation.The staff are not only professional but caring really helpful and polite the entire time. everyone from Housekeeping, to Reception to Doorman. and Special thank you to Susan at reception desk,Barbara and viktoria in guest relations, Magdolna Malcsai in the dining room and all staff. We would recommend this hotel to anyone. Food is also great with a very nice presentation and variety.and fresh Hotel is centrally located and easily walk to any part of the city. Had a very enjoyable stay.
ONCE AGAIN A BIG THANK YOU

Room Tip: we were on the 7th floor great view of dunube all rooms have great view
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Beryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 23 July 2014

Dear Guest,

Thank you so much for your kind review. We are happy that we could make your stay comfortable and that you were satisfied with the help of our Staff.
We are over joyed that you have trusted us to make your vacation memorable and we are absolutely grateful for your kind words and acknowledgement.

We hope to have the opportunity to welcome you back one day so you will be able to gather more beautiful moments in Hungary and in Sofitel Budapest Chain Bridge.

Yours sincerely,
Philippe Godard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Budapest Chain Bridge

Address: Szechenyi Istvan Ter 2, Budapest 1051, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Budapest
#11 Family Hotel in Budapest
#11 Business Hotel in Budapest
#18 Romantic Hotel in Budapest
#20 Luxury Hotel in Budapest
Price Range: £113 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Budapest Chain Bridge 5*
Number of rooms: 357
Official Description (provided by the hotel):
Sofitel Budapest blends comfort and elegance with modern technology and French flair. This comfortable high-class hotel offers breathtaking views of the Chain Bridge and Royal Castle. The Paris Budapest Cafe restaurant at this luxury hotel fuses French and Hungarian cuisine, prepared in a show kitchen for all to see. ... more   less 
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Also Known As:
Sofitel Budapest Chain Bridge Hotel Budapest
Accor Budapest Chain Bridge
Hyatt Budapest
Budapest Sofitel

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