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“Great Hotel Experience”

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Sofitel Budapest Chain Bridge
Ranked #21 of 334 Hotels in Budapest
Certificate of Excellence
Reviewed 28 August 2014

Found the staff, the service, the food and the accommodations to all be outstanding. Conveniently located to the major sites and to the river cruise ships. No hesitations in recommending this beautiful hotel.

  • Stayed: May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank pirks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for your kind words. Your feedback is really important to us and your affirmation of the quality of the service is the greatest praise for us.
We are delighted to read that you could not have found a fault at our service and you did not regret your choice by staying at the Sofitel Budapest Chain Bridge.

We hope to have the opportunity to welcome you back in the near future.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,915 - 1,921 of 5,500 reviews

Reviewed 28 August 2014

What a location, on the Danue looking at the chain bride. Fantastic room, overlooking the Danue River. Great check in service, amazing room, everything you want & need, large bathroom, bathrobes, tea & coffee, Mini Bar, big bar, well appointed room. Big windows, black out curtains. We stayed 2 nights & wished we stayed longer, close to everything. Good restaurant & bar. Outside area great on a sunny day, coffee, snacks drinks. Staff extremely helpful. Convenience store very close by. City center, sights, transport close. Keep an eye out for all to statues, each has a story. Buda pest AMAZING city.

Room Tip: If you have not booked a River view, pay the bit extra well worth it.....
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SBCB1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for taking the time to write us a review of your stay at Sofitel Budapest Chain Bridge. We were delighted to read that all of your requests were answers with efficient knowledge and smiling faces and that you were truly charmed by the breathtaking view you could admire from your window.

We would be delighted to be your host again for your next visit to Budapest until then we wish you the best.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

A beautiful hotel with perfect location.. Just a few meters from the river. 200m from the main walking street. Nearby public transportation.
Fantastic breakfast. Nice rooms. Extra charge for a room with a river view.

Stayed: August 2014, travelled as a couple
Thank Ira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for providing us a review of your stay at Sofitel Budapest Chain Bridge. We are thrilled to know that you have had a great time in our amazing city and you were utterly satisfied with the location of the hotel.

We wish you a safe journey home and hope to welcome you back in the future.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

Travelled over for a long weekend with a group of friends which happened to fall on my birthday. The service from check in until check out could not be faulted. Location of hotel was perfect for exploring both sides of the city. Although we were only on the second floor the view from our room was spectacular and overlooked Chain Bridge and Buda Castle. The Bisson burger in the hotel bar was succulent and tasty and worth every penny. Friendly and helpful staff made our stay thoroughly enjoyable. The surprise birthday champagne brought to my room with a note from client services added that personal touch I didn't think you would see in such a huge chain. Would definitely stay here again.

Stayed: August 2014, travelled with friends
Thank Epe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 30 August 2014

Dear Guest,

It is always our pleasure to read through such a positive comment regarding our guest's previous stay. We are honored that you choose Budapest to celebrate your birthday and that we could make your day a little bit more special with a small surprise from our side.

We wish you many more years to come and we do hope to welcome you back for one of your following birthdays in the future.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

Hard to complain really. I wouldn't normally pay for this class of hotel but on a group trip we needed to keep everyone happy so we looked for a good rate. The views are outstanding from the river view rooms - if you don't have a river view I would question choosing to stay here. Breakfast is fantastic. Service everywhere is generally excellent. The one complaint I have is the inconsistency of room cleaning. Take away my used tea bags but don't replace the tea? Complimentary water on some days but not others? That's about it really. It's a fantastic location close to all the bars and attractions I wanted to see.

Stayed: August 2014, travelled with friends
Thank TalesFromLoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you for taking the time to provide us a review of your stay. We are delighted to know that overall you had a nice holiday and a pleasant experience with the hotel and enjoyed yourself here in Budapest.
Regarding the cleaning service and the water refill please accept our humble apologies. We will investigate the issue and will see to it that it will not happen anymore in the future.

Thank you for choosing Sofitel Budapest Chain Bridge and we hope to welcome you back sometimes in the future.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

We booked and paid 6 months in advance to get 2 Exec rooms for 4 nights with good views of bridge and river. We though we would pay the extra to ensure we got the best possible. WRONG
We got only one room on Exec floor with great view of bridge and river only if you looked hard right, view straight ahead was directly into rooms of the Intercontinental Hotel, this also gave their guest a view straight into our room. So we had 4 days where we could not open drapes all look at the view without having guests of the other hotel waving to us. IS THIS WORTH EXEC RATES. Our 2nd room wasn't on Exec floor and only had part view of bridge as it faced along the river bank, not towards the river. ONCE AGAIN A WASTE OF MONEY. This room also only had shower over bath, don't consider this Exec class.
To our shock we also had 2 star towels the first night, one had a 2" rip on one side, the other you could see the thin worn patches. To add to this 2 star standard the bottom sheet had a 1/4 hole in it. IS THIS SOFITEL EXEC STANDARD.
Breakfasts for 4 days were also a challenge, never had to stand in queues every day with 8 to 20 people just to get a table. Good selection of everything except no butter, had to ask every morning.
The good points, the Exec Club staff were extremely good

Overall, this was at best a 3 star performance, having stayed in 100's of nice hotels around the world, this is one I will never go back too, makes me think twice about ever using a Sofitel again if this is the standard they allow hotels to operate at.

Room Tip: Take pot luck with view, you don't get it even if you pay extra
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
6  Thank peterdkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Perfect location when visiting Budapest. Great views or the Danube and across the river to the Buda side. The rooms are nice and clean and bathrooms are a decent size. Staff in the restaurant were very friendly. Concierge service was very helpful and made great dining recommendations. Request a room on a higher floor for a great view.

Stayed: August 2014, travelled as a couple
Thank nvlinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippe_Godard, General Manager at Sofitel Budapest Chain Bridge, responded to this reviewResponded 26 August 2014

Dear Guest,

Thank you for leaving a review of your experience at Sofitel Budapest Chain Bridge. We are content to read that you were more than satisfied with the position of the hotel and that the the programs suggested by our Concierge colleagues were to your liking and you found the service to be professional in every case.

We hope to have the opportunity to welcome you back to Budapest soon.

Yours sincerely,

Philippe Godard
General Manager
Sofitel Budapest Chain Bridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Budapest Chain Bridge

Address: Szechenyi Istvan Ter 2, Budapest 1051, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Budapest
#11 Family Hotel in Budapest
#11 Business Hotel in Budapest
#18 Romantic Hotel in Budapest
#19 Luxury Hotel in Budapest
Price Range: £116 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Budapest Chain Bridge 5*
Number of rooms: 357
Official Description (provided by the hotel):
Sofitel Budapest blends comfort and elegance with modern technology and French flair. This comfortable high-class hotel offers breathtaking views of the Chain Bridge and Royal Castle. The Paris Budapest Cafe restaurant at this luxury hotel fuses French and Hungarian cuisine, prepared in a show kitchen for all to see. ... more   less 
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Also Known As:
Sofitel Budapest Chain Bridge Hotel Budapest
Accor Budapest Chain Bridge
Hyatt Budapest
Budapest Sofitel

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