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Mercure Budapest Korona Hotel
Ranked #107 of 334 Hotels in Budapest
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2,458 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
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  • English first
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English first
Wimborne, United Kingdom
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 August 2014

We stayed here for three nights, using two rooms. We asked to be together and were given rooms next to each other. Unfortunately one of them was very smelly due to a problem with the shower and, after asking for this to be dealt with, we were given another room nearby without fuss, the staff were polite and we were also given free drinks vouchers and a sincere apology.

We had breakfast here each morning and this was always very pleasant and plentiful and the facilities were as one would expect for the price and the type of hotel.

So in the end a pleasant stay and somewhere we'd be happy to recommend. All staff that we encountered were helpful and spoke English well.

Room Tip: Room 510 was the one we had a problem with. The shower door was missing and so the excess water then...
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Howard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eszter S, Guest Relations Manager at Mercure Budapest Korona Hotel, responded to this review, 18 August 2014
Dear Howard C,
Thank you for your comemnt. We are more than happy that you were satisfied with our hotel and services and especially with our staff. Your valuable words were a real recognition of our every day effort. We really look forward to welcoming you again.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 August 2014

Stayed here last week for 4 nights as a treat for my husband's birthday. We had a deluxe suite with privileges as it gave us extra space as our daughter was with us. Very disappointed with the room, I expected something more luxurious. Storage was minimal, wardrobe was very narrow so my daughter and I more or less left everything in our bags. Bathroom was a bit tired and needed some TLC. Our biggest problem was with housekeeping as every day there was something wrong, ranging from dirty plates not removed or insufficient towels. Staff were quick to rectify the problems but they shouldn't have happened in the first place. The staff were generally fine, quest relation staff lovely. The last day the room was cleaned and tidied well, unfortunately I didn't get to tell the guest relation lady as she wasn't on duty the day we left. Pluses were they provided a lovely birthday cake and great location, opposite the Hungarian Nation Museum and close to an area of lovely restaurants.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank judith515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eszter S, Guest Relations Manager at Mercure Budapest Korona Hotel, responded to this review, 18 August 2014
Dear judith515,
Thank you for your detailed comments. We appreciate your positive feedback on the staff attitude, location of the hotel and our services. Regarding your critical points, please note that we took the necessary steps to prevent any similar mistake in the future. Thank you once again for having given us information on your experience in Mercure Budapest Korona. We are very much looking forward to welcoming you back to our hotel.
Kind regards,
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Manchester, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014

Having stayed in Budapest previously two years ago we knew exactly where this hotel was located. It's reasonably central, close to the Budapest Metro and there are a good amount of eateries within walking distance, it's also a short walk away from a romantic stroll along the Danube. As it's part of a chain we went really expecting too much and so we weren't very disappointed. The staff are polite but some could be rather short, our room was tiny and dark (we were on the 5th floor) the curtains didn't close very well but then it was so dark anyway it didn't really matter. The storage was so small we struggled to get our clothes in and the in-room safe was okay it you just wanted to use it for a mobile phone. The bathroom was grubby and the shower screen had a huge gap at the bottom which meant that the room was soaked when you had a shower. Breakfast was adequate, bar staff friendly, in fact everthing you would expect. We used this hotel as a base for the weekend whilst we attended the Hungarian Grand Prix and it was okay. If this had been our only hotel experience in Budapest I would have been disappointed.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Alibop1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eszter S, Guest Relations Manager at Mercure Budapest Korona Hotel, responded to this review, 6 August 2014
Dear Alibop1966,
Many thanks for writing a review on your stay at Mercure Budapest Korona. We are very delighted to read your positive comments about the hotel location, staff attitude and the breakfast. It is our pleasure that beside the small uncomfortable feature you enjoyed your stay wih us. We do hope, you will return in the near future.
Kind regards,
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USA
1 review
Reviewed 4 August 2014

A four night stay at an excellent price. Nice hotel with very good location. Walking distance from tourist sights but far enough away to avoid the congestion. Close to many small restaurants and coffee shops. Clean and comfortable. Occasionally staff members were not as helpful as expected. A staff member ignored one of our party's reservation but a complaint to the corporate office resulted in a remedy to the problem and an official apology the next morning. The breakfast was excellent.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Summit170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eszter S, Guest Relations Manager at Mercure Budapest Korona Hotel, responded to this review, 5 August 2014
Dear Summit170,
Many thanks for your opinion you have shared about our hotel. It is lovely to hear that our guests could take advantage of our optimal location in the center of Budapest. It's a special pleasure for us that you found our hotel to be good value for money. We really do hope to welcome you back soon.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Budapest Korona Hotel

Property: Mercure Budapest Korona Hotel
Address: Kecskemeti utca 14, Budapest 1053, Hungary
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Luxury Hotel in Budapest
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Budapest Korona Hotel 4*
Number of rooms: 420
Official Description (provided by the hotel):
Mercure Budapest Korona**** is the best located hotel in Budapest. Situated in the heart of the city with beautiful surroundings, at the entrance of the popular pedestrian area: Váci and Ráday street.The River Danube, exclusive shops and famous baths are within walking distance. We offer free WiFi throughout the hotel. You can choose from Privilege Rooms or Suites to ensure your full comfort. Direct access from the airport and onsite parking possibility. The hotel offers wide range of services for both leisure and business travellers like: pool, sauna, Internet corner, upgraded Privilege room, 2 restaurants, Bridge Bar with unique view, My Bar with modern design in pleasant atmosphere, garage, souvenir shop. Conference capacity up to 120 people. ... more   less 
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Also Known As:
Mercure Budapest Korona Hotel Budapest
Accor Budapest Korona

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