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“Fabulous hotel in great location with outstanding service”

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Four Seasons Hotel Gresham Palace
Ranked #3 of 333 Hotels in Budapest
Certificate of Excellence
High Point, North Carolina
Level Contributor
3 reviews
3 hotel reviews
“Fabulous hotel in great location with outstanding service”
Reviewed 16 April 2014

The hotel is in a great location to see many of the major sights in Budapest and then come back to a relaxing, elegant room. The concierge the great help and advice, in fact, all the staff was most helpful and courteous!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara9082014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 18 April 2014
I was delighted to read that you were pleased with our facilities, location and services and you had a memorable stay.

Thank you for pointing out the efficient and attentive service provided by our staff, especially by our Concierges, whom you thought were helpful, knowledgeable and spot-on. It will be a great pleasure sharing your compliments with them.

Sincerely,

Yves Giacometti
General Manager
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2,332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (587)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Toronto, Canada
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 April 2014

stayed here in Oct 2013. As we got out of our car the porter welcomed us by name and the reception also knew who we were-very impressive. Great hotel. Lovely room overlooking the river. As it was my birthday trip i even had a chocolate cake waiting for me in the room. Breakfast was good too. Comparing this Four Seasons to the one we stayed at in Prague,we felt this one was more personal and warm and we weren't treated as just another guest. Would highly recommend it. Great location as well.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank sailing2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 18 April 2014
Thank you for choosing Four Seasons Gresham Palace as a unique place for your birthday celebration.

I was extremely happy to read that our staff treated you with attention and care and you thoroughly enjoyed your stay with us. It is a great feeling knowing that the ambience, the view of your room, our location, as well as the tasty breakfast contributed to blissful days with us.

It is also wonderful to learn that our employees did not miss the opportunity to call you on your name throughout your visit.

We hope to have you back soon.

Best regards,

Yves Giacometti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2014

This place is SO beautiful. I planned a surprise trip for my fiancé it was his 30th birthday & it also happened to be our 4 year anniversary of when we started to date around the same time...so two celebrations! I had emailed the hotel to ask if they could do something special for us as we were celebrating two occasions, they were so wonderful and very accommodating. We arrived on 2nd April and stayed till 5th April. Firstly, they had upgraded us 3 x up, so we got a room that was over-looking the chain bridge!! A-MAZING! Special thanks to Agota who arranged a "romantic setup" in our room which consisted of rose petals on the floor as we walked in, a heart shape of roses on the bed, candles in the room and also a warm bubble bath with petals all around it and lights in the bath too! It was PERFECT! we also received fruit plate for two and a birthday cake surprise for my fiancé on arrival in our room which was so lovely, plus two delicious macaroons. (The romantic setup cost £25 which wasn't too bad!)

The staff, the hotel everything about this place is just so wonderful. Staff are so helpful and make you feel so welcome, no request is too much, they go out of their way to do whatever they can to help you.

As it was our anniversary on the 4th April, we had gone out for some sight seeing and on our return back to our room in the afternoon we found a lovely surprise from the hotel. They had placed a bottle of sparkling wine, flowers and some sweet treats with a lovely card to congratulate us on our 4 year anniversary - such a lovely touch!!

As part of my surprises for my fiancé I had organized with Falko (another BIG thank you to you!) a special table at the restaurant "The GRESHAM". When we arrived they welcomed us and had been expecting us - they took us to our table which was lovely, the best table in the restaurant, a view of the chain bridge. The staff were so lovely and they had organized candles and roses with rose petals scattered on the table - it was gorgeous and really made us feel like they had gone to every effort to make it a special night for us.

I also treated myself to a spa massage which again was wonderful, the facilities are great too!

Best hotel I've stayed in and is definitely 5*!! Thank you Gresham four seasons for making our stay so incredible and unforgettable. :-)

Room Tip: if you're going to get a room with a view of the bridge, ask for one on a higher floor, we were...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank niluu_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 18 April 2014
Thank you for sharing your comments on Trip Advisor following your recent stay with us here at the Four Seasons Gresham Palace Budapest. We are extremely happy to hear that you had a wonderful experience in our Hotel.

We are grateful for your kind words in relation to your visit in this unique building and delighted to read that the quality of our service we offered exceeded your expectations.

We are grateful that you selected our hotel for such special occasions, your fiancée’s 30th birthday and your 4th anniversary together. We greatly appreciate your trust and confidence in our service and in Budapest as a location for these unique celebrations.

We are also very proud of our employees who work hard to ensure our guests receive a memorable Four Seasons Experience, and your detailed account of their professionalism is evidence of our belief. Our staff indeed put a great deal of thought into how they care for our guests and it is wonderful when their efforts are so recognized. Such praise as yours keeps us energized and passionate about what we do and how we do it. I am sure all of them, especially the ones you highlighted will be thrilled reading your feedback.

We look forward to welcoming you again whenever your travels take you to Budapest.

Yours sincerely,

Yves Giacometti
General Manager
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NY, NY
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014

If you want to treat yourself to a luxury hotel in a perfect location, try the Gresham. The building is beautiful, the location is perfect (right next to the Chain Bridge,) and the staff was outstanding - particularly the concierge team. We will stay at the Gresham next time we are in Budapest without question.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mjrichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 15 April 2014
It was a pleasure to read your kind feedback regarding your recent stay at Four Seasons Gresham Palace. I am glad that you appreciated the location of our gorgeous building as well as the professional service, which rounded the experience off.

It is a great feeling that you would not hesitate to stay with us again next time your travel bring you to Budapest. Please be assured that we highly appreciate that you are recommending our hotel to the travelers’ world.

Best regards,

Yves Giacometti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 April 2014 via mobile

The beauty of this hotel is overwhelming. And the service is incredible. After traveling for a long time my husband arrived with a terrible cold & flu. Within ONE hour the concierge had a doctor come who diagnosed & prescribed meds that saved our trip. The maids are mysterious fairies who know the minute you leave the room & you come back to perfection. Tonight we had martinis in the gorgeous bar that were the best served in Bavarian designed glasses that were so beautiful we took photos. Our room with a balcony overlooking the Danube & Chain Bridge amaze us - we just stand on the balcony & stare. We are blessed to be able to stay in such a place & to everyone we thank you from the bottom of our hearts for the treasured experience.

Stayed April 2014, travelled as a couple
Helpful?
Thank Geezer1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 15 April 2014
Thank you for painting such a fantastic image of our Hotel. I am thrilled that you felt so special in Gresham Palace and I appreciate your kind words regarding the excellent service offered to you by our concierge, housekeeping and bar staff.

I was sincerely sorry to learn that your husband got a terrible cold during your trip, but I am glad and thankful that our Concierges acted right away and called a doctor, who was able to relieve your husband’s inconvenient symptoms at the end. In spite of his unpleasant and unexpected sickness, I was glad to learn from you that your stay with us turned out to be such an enjoyable experience.

We value and appreciate your patronage and look forward to the opportunity of welcoming you back to Budapest.

Sincerely,

Yves Giacometti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 10 April 2014

My wife and me stayed in the hotel for a long weekend. The place is very charming starting from the lobby which is one of the most beutiful I ve seen in my life. If you like European Modern style it is definatelly the place to visit! The food in the hotel was good, two massages we had in the hotel's SPA were also great. We really liked the consierge' suggestion as to the best restaurants in the area. We liked Tigris Restaurant. Perhaps the only thing which we found a bit strange is the fact that some of the rooms without internal windows could be easily overseen from the hotel corridor. In order to keep the privacy one has to keep the blinders shut all the time. Otherwise, I do not know what else we did not like there. We would like to return!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Ermak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 15 April 2014
Thank you for your generous feedback regarding your recent stay at Four Seasons Hotel Gresham Palace Budapest. What a pleasure is to read that you were so impressed by the beauty of our building, especially with the grandeur of our lobby, that you even regarded as being the most beautiful one you have ever seen before.

I was also nice to read that you were pleased with the quality of food in our outlets and that our Concierge’s restaurant recommendation met or even exceeded your expectation, as in case of ‘Tigris Restaurant’, located within walking distance to the hotel. We do our best to create a memorable experience for our guests and I am very glad to hear that we succeeded.

Please also be assured we noted your comment regarding the lack of privacy of those rooms, which are facing the courtyard. Unfortunately due to the historical nature and the set layout of the building, we would not be able to modify that, as we were facing restrictions of any modifications of the original spaces during the renovation process.

We look forward to your return!

Sincerely,

Yves Giacometti
General Manager
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Helsinki, Finland
Level Contributor
440 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 10 April 2014

I stayed at this property for business. Had a nice room on a second floor. Building itself is amazing, niceley renovated but still having old glamour. Really liked the room, lots of space, nice TV, nice bathroom.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlobalTraveller81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this review, 15 April 2014
Thank you so much for your generous feedback. I was delighted to read your kind words and I am glad that you enjoyed every aspect of your stay.

Thank you for your business and patronage!

Hopefully we will have the pleasure to welcome you again to our hotel, should either your business or your leisure travel bring you back to Budapest.

Sincerely,

Yves Giacometti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Gresham Palace

Property: Four Seasons Hotel Gresham Palace
Address: Szechenyi Istvan ter 5 - 6, Budapest 1051, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Budapest
#2 Family Hotel in Budapest
#2 Romantic Hotel in Budapest
#2 Spa Hotel in Budapest
#3 Luxury Hotel in Budapest
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Gresham Palace 5*
Number of rooms: 179
Reservation Options:
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Also Known As:
4 Seasons Hotel Gresham Palace
Gresham Palace Budapest
Four Seasons Budapest
Budapest Four Seasons

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