I walked up to the Four Seasons in a down jacket, jeans, and hiking boots, with only an ancient Hartmann weekend bag over my shoulder and was eager to see how I would be received, and to everyone's credit, I was received warmly and professionally by the doorman and by Richard at the front desk, who was extremely warm and kind. For the whole length of my stay, I found service standards to be courteous and absolutely faultless at reception, with the concierge, the spa, and in the restaurant for multiple meals.
I'm not sure why others have faulted the service here, unless they failed to consider the cultural context of Eastern Europe. Granted, the culture isn't bubbly and effusive by nature, but I felt welcomed, pampered, and appreciated like a member of the family. I stayed at the Cape Grace in Cape Town a couple of months back, and found the Four Seasons staff here to even surpass that lofty service standard.
I stayed in a Gresham Room with a view of Buda Castle and though the hotel is now 5 years old, the room looked like I was the first person to ever step foot it in. The quality was beyond reproach and the restored art nouveau palace is a true architectural wonder that merits your time to walk through and appreciate.
Most of all, I wouldn't want a more casual traveller to miss an incredible experience out of concern for aloofness or being treated with indifference. I was travelling without a blazer and was treated like a prince the entire stay.
I'd suggest Donatella's Kitchen to you, and if you have an extended time, a day trip to the village of Herend to see the world-famous porcelain manufactory and museum is awesome if you appreciate porcelain and china. The concierge sheet at the hotel tells you more.
I am virtually certain you won't find a finer city hotel experience anywhere in the world for the price of a room at the Gresham Palace and I encourage you to go and enjoy!
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- Also Known As:
- 4 Seasons Hotel Gresham Palace
- Gresham Palace Budapest
- Four Seasons Budapest
- Budapest Four Seasons