I use Best Western from my time to time when travelling in Central Europe.
Recently stayed in Best Western Hungaria and must express my disatisfaction most specially with the unfriendly service provided at the bar, reception, etc. and the state of the facilities.
The hotel boasts a 4 stars rating but it does not deserve it because:
a. rooms are in poor shape
b. quality of cleaning is really bad
c. breakfast is plain horrible.
d. customer service is non existent. Was treated during my stay like a tourist that had paid a cheap "3 day Budapest package".
My previous experiences with Best Western had been good but this last was so bad that I am certainly switching my business to another hotel chain.
- Official Description (provided by the hotel):
- The Hotel Hungaria City Center – with an illustrious history stretching beyond 100 years – is renowned for the high standard of its services and its excellent location. The hotel is an ideal base both for tourists and business visitors, with Budapest’s main attractions within easy reach on the M2 and M4 metro lines or by bus from just outside the hotel, and Keleti train station just a few minutes’ walk away. With large and flexible meeting rooms, it is a popular conference venue, and regularly hosts events for up to several hundred guests. ... more less
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- Also Known As:
- Best Western Hungaria
- Best Western Budapest
- Budapest Best Western