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“Broken Door”

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Novum Hotel Golden Park Budapest
Ranked #242 of 334 Hotels in Budapest
Reviewed 30 April 2014

We arrived at the hotel in the evening on April 13. Get a room. At night noticed the broken door. In the morning, reported to the reception. The next day we received a letter about the broken door and a penalty of 500 euros. We legally robbed! Be careful!

Room Tip: Do not choose 202 room!!!
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  • Stayed: April 2014, travelled with friends
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1  Thank Михаил Н
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 5 May 2014

Dear Mixail

We appreciated the time and care how you took to evaluate our hotel. We’re sorry for your bad feelings but the evidence is talking itself.
You had been arrived on 13.04.2014 after the midnight, room number 220.
As a normal schedule in all over the world the House keeping had prepared the room for welcoming a new guest made a double check on facilities and amenity as well. The balcony door was working properly, has not suffered abiding damaged before your arrival.
Next morning it was reported, what kind of damage had been done / kicked off the door/ and balcony door totally went wrong not existing anymore with its function. We were seriously checked up all pieces of issue, had controlled the readable lock-program resulted 100% surely, no one else could enter the room just you as authorized costumers. You had been informed - either of you could break it, had to take consequences caused a real unpleasant situation whereas it could lead to unwarranted financial burden on the hotel to purchase a new door. Sorry, the truth is truth.

We immediately and confidentially would like to reject the accusation you mentioned to be ripped off, and I am really sad that you attempt to ruin the hotel reputation. However, we have no intention of charging anyone without a serious proven reason as we are a very reputable hotel. May I take the opportunity to reassure you, this incident happened is a real unflattering for us as well but facts are facts.The Management is constantly looking into areas of problem solving in the best of efforts.
We’re sure, this issue how is handled complying with legal procedure in all over the world.


Thank you for your feedback.- it would be appreciated very much if you can contact us directly to discuss this matter again in detail.

Best regards:
Judy Nagy
Front Office Manager

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Reviewed 27 April 2014 via mobile

Location was only good thing about this hotel. Really in bad shape, dirty rooms, bed was awful, I don't know how can it have 4 stars???
Anyway if you are high school graduate or just backpacking trough Europe it should be OK for bed and breakfast. But nothing else

1  Thank Silvije
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 29 April 2014

Dear Silvije,

We’re so disappointed to read that you clearly didn’t enjoy your stay with us. I confirm, your rewiev has been relayed on to General Manager for further investigation. We will be checking it fully following your feedback.
By the way to clarify some misunderstandings in follow: The Golden Park Hotel is really not a new fashion hotel. We feel our rates reflect that.
We ensure you, the above mentioned booking with its reasonable price offer refers to the location and condition of the property. So you gain a better understanding of „what you are booking” if you compare the value and money ratio having a concreate information about that what kind of hotel facilities available both in the rooms and in the property and your travel expectations don’t get down.

Once again We are sorry for your discomfort feeling, we are currently invesitigating „ what we can do, we do” and hope to have the problem listed by you sorted very soon. If you had discomfort with your lodge we could change your room if there were available room based on your request. Sometimes the best intention leads to negative result.

Thanks again for the feedback- much appreciated, your comment is very valuable for us.
I sincerely hope we have an opportunity to better serve you in the next time,

Best regards:
Judy Nagy
Front Office Manager

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Reviewed 31 March 2014

Stayed in this hotel for 3 nights last week. Good value, not a 4 star hotel but would say 3 stars. Staff very friendly and helpful. Italian restaurant attached to the hotel is excellent! Great food, all freshly cooked, so a slight wait, but well worth it. Prices are very reasonable. Would advise booking.
Hotel was very warm, as was the room. Air con not that effective, however the weather over the weekend was 20 degrees plus.
We avoided the breakfast, the room was too noisy, but in fairness there were a lot of athletes staying there for some championship.
Overall a good value hotel to use as a base for Budapest. The hotel is close to bus stop 7 on one of the hop on hop off tour bus routes, so easy to organise. Tickets available from reception.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank EssexPhotonut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 1 April 2014

Dear EssexPhotonut,

Thank you for writing such a positive review and recommendations following your recent stay at Golden Park Hotel.
I am delighted that you enjoyed your stay with us and the hotel met your requirements, as it proves main concept of providing a good standard.
The Hotel has airconditioning system, it is partly dependant on the external temperature. We can only apologise if the AIR/CON system was not sufficiently effective because of that on this occasion if the outside temperature is around 20 degrees and lowest 5-6 at night no reason had has to keep on „ON” position of cooling system.
It is also great to see that you been impressed by our location as well as amenity of the hotel.

We hope to see you again for another pleasent stay on your next visit to Budapest.

Best regards:

Judy Nagy
Front Office Manager

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Reviewed 31 March 2014

The hotel was near the big train station but about 20 minute walk to the city centre. I couldn't fault the rooms for the price we paid!! A bargain. We didn't eat at the hotel so I can't pass judgement on the food, but overall happy with the stay. Next time I might be tempted to pay more and stay in the centre.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Vicci N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 1 April 2014

Dear Vicci N,

We very much appreciate your comments regarding your stay at Golden Park Hotel. It is always a pleasure to read a positive feedback and share with our team.
I am sure that this rewiev serves an encouragement to all of us, we strive to permanently improve the guest services.
We are so happy to read that operating concept " acceptable simple comfort, great value for money " is fitted your needs complying with the old adage "you get what you pay for" sometimes you get much more, is never truer than here in Golden Park Hotel when you are staying with us.

Thank you for posting your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards:
Judy Nagy

Front Office Manager

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Reviewed 30 March 2014 via mobile

This hotel is nothing special but it ia very nice, clean and the stuff is very nice. But it didnt blow me away, but my boyfriend and I were only there for two nights and we were in the room just during bed time, but for a 4* hotel it is not luxurious. But the best thing is that it is 2 min walk from keleti railway station and 20 seconds walk from red metro station. Bad wifi in the room. At least, in our was and we were on the second floor.

Stayed: March 2014, travelled as a couple
Thank Katarina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 1 April 2014

Dear Katarina B,

Let me allow to start by saying a „thank you” for staying with us at Golden Park Hotel and leaving us a positive review. I am delighted to hear that you judged our hotel comfortable and you enjoyed your holiday. We’re a low cost inner-city hotel, where you could put your head after a long day spent in this amazing city. Indeed the Golden Park Hotel is conveniently located to metro station and all public transportation accsess is being close enough to make your journey easy to the main tourist attractions. WIFI is provided with strongest accsess. At the reception you find a clear signs in the building mentioning the network name.

Thank you again for being our guest.
It was our pleasure to have you with us and we are looking forward to seeing you in the near future.

Best regards:
Judy Nagy
Front Office Manager

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Reviewed 25 March 2014

We had a great 2-night-stay in this hotel a couple of days ago. I must say that the hotel has a nice atmosphere, excellent and friendly staff. We asked for an upgrade to Premium room which had really worth it. Prices are reasonable but it is true for all Budapest. The square in front of the hotel is really nice!! Good connection to the city center, the Hop on Hop off bus station is located just around the corner, Room was very clean and nice to stay in. Breakfast could have been better but okay. I recommend this place, folks!

Room Tip: ask for upgraded rooms, far from elevator
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  • Stayed: March 2014, travelled as a couple
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    • Location
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2  Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 27 March 2014

Dear Andrew M.,

Thank you very much for your valuable feedback.
It brought a smile to my face this morning to read this review.
We are happy to know that you enjoyed your stay at the Golden Park Hotel and this brilliant feedback will be going to share with the entire team.

We will be eagerly looking forward to welcoming you soon in the near future given us an opportunity to provide you again a fantastic experience.

Best regards:
Judy Nagy
Front Office manager

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Reviewed 24 March 2014

My wife and I had a very enjoyable stay at The Golden Park Hotel. The staff were helpful and friendly and our room was nice and clean. Breakfast was good and plentiful and all in all we had a great time.

Room Tip: Ask for a room facing to magnificent station.
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  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank abvehicle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesManagerGPH, Front Office Manager at Novum Hotel Golden Park Budapest, responded to this reviewResponded 27 March 2014

Dear Abvehicle B.,

It is my pleasure to read your kind feedback on Golden Park Hotel. You've really made our day maybe even our year.
We're delighted how highly you appreciate the staff service, atmosphere and the amenity of the hotel.
We very much look forward to welcoming you back.
Always pleasure to be at your disposal.

Best regards:
Judy Nagy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novum Hotel Golden Park Budapest

Address: Baross ter 10, Budapest 1087, Hungary
Region: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#101 Luxury Hotel in Budapest
Price Range: £38 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novum Hotel Golden Park Budapest 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Novum Hotel Golden Park is centrally located in the heart of the business district of Budapest, close to many sights and directly opposite of the train station Keleti pályaudvar. The Syma Hall, the Puskas Ferenc Stadium and the Aréna Plaza, one of the largest shopping centers in Central Europe, are only a few minutes' walking distance away. The impressive building of the Golden Park Hotel is over 100 years old and has a wonderful facade. It offers elegant rooms with soundproofed windows. ... more   less 
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Also Known As:
Golden Park Budapest
Hotel Golden Park
Golden Park Hotel Budapest

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