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“Budapest Hilton” 3 of 5 bubbles
Review of Hilton Budapest City

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Hilton Budapest City
Ranked #49 of 342 Hotels in Budapest
Certificate of Excellence
Austin, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Budapest Hilton”
3 of 5 bubbles Reviewed 12 July 2014

I was a bit disappointed with this Hilton. The furniture was a bit old and the towels where not soft but very rough. The breakfast was affordable and outstanding. The dining staff was extremely friendly and accommodating. Internet was very expensive and slow

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Bert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 26 September 2014
Dear Traveller,

Thank you for taking the time to write a response after your recent visit.

I was delighted to read that you found all our team members to be very friendly and helpful

We are undergoing constant change to improve the guest experience and I hope to welcome

you back in the future to experience this for yourself.

Kind regards,

Rainer Gieringer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,788 reviews from our community

Traveller rating
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    710
    176
    37
    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Elegant, modern hotel with superb staff who organized tours, shows, taxis to and from and provided excellent service in the executive lounge with daily breakfast and appetizers/drinks. Even packed us a breakfast/lunch to go on our early departure. The hotel has a great work out room with sauna and is centrally located to sights and has amazing views of the Buda hills in the executive lounge.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank pamelao521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 26 September 2014
Dear Guest,

Thank you for taking the time to write a response after your recent visit to Hilton Budapest City.

We were glad to see that you were satisfied with the service and facilities you experienced during your stay. Thank you for your nice comments regarding our Executive floor.

Should your travel bring you back to Budapest in the future, my team and I would be delighted if you choose our hotel again to be your "home away from home".

Looking forward to welcoming you back, I remain.,

Sincerely Yours,

Rainer Gieringer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 July 2014 via mobile

I visited Budapest with my friend and we've had a lovely stay at Hilton Budapest City! Great location, very attentive concierge boy, efficient check in and out, helpful breakfast team. THANK YOU ALL @Hilton Budapest City

Stayed July 2014, travelled with friends
Helpful?
1 Thank Kata K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 26 September 2014
Dear Traveller,

I am pleased to read that you had a really nice stay, it is such a pleasure to receive such a positive feedback. Thank you for your comments on our team.

I look forward to welcoming you back to the hotel again.

Kind Regards,

Rainer Gieringer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 2 July 2014

We stayed at many hilton around the globe but this was not up to the mark sorry for this review , but the srevice is below standard , also the staff lacks motivation , room service is very poor we had to call 3 times to change our bedsheets . Breakfast area is bit messy and restaurant needs some renovation to make it a real hilton standard , sorry to have such a review but trust me its for your good

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 9 July 2014
Dear Guest,

First and foremost thank you for staying at Hilton Budapest City and also posting your experience on Tripadvisor.

I regret to read that you were not satisfied with the service and facilities you experienced during your stay.

I took all your comments as constructive feedback. "Hands on" feedback like yours helps us to fix problems and to train the people involved.

I would like to take this opportunity to apologize for all the inconvenience we might have caused you.

I truly hope we will have a second chance in the future to regain your confidence.

Looking forward to your response,

Best Reagrds,
Rainer Gieringer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

My husband fell ill during our stay in Budapest. The hotel was kind enough to send someone from their staff with us to the doctor to serve as an interpreter at no charge. He also took us to the supermarket to help us pick out foods that would help with my husband's stomach problem. Later the reception desk called to see how my husband was doing and reminded us that room service can make any meal to his liking.
I wish to thank the staff for making a stressful situation much easier for us to handle.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 28 July 2014
Dear Guest,

Thank you for taking the time to write a response after your recent stay.

I am pleased to read about your experience in our hotel.Thank you for your nice comment about the quality and the service what we provide for our guests, it is such a pleasure to receive that positive feedback.

I do hope that your husband recovered fully from his illness.

We are looking forward to welcoming you back in the near future.

Kind regards,
Rainer Gieringer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

The hotel is located in the heart of the Pest part of the city. Good access to public transportation. Excellent service and well equipped fitness area. Altogether, you get a good value for your money.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Norbert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 28 July 2014
Dear Guest,

Thank you for your positive comments on this website.

I cannot thank you enough for your nice comments regarding our service and staff.
I am pleased to read that you had a nice stay, we at the Hilton Budapest City take pleasure in creating moments of magic for our guests.

We are looking forward to welcoming you back to Hilton Budapest City!

Kind regards,
Rainer Gieringer
Geneal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cusano Milanino, Italy
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

+
Placed in the center of the town side by side to a big mall.
Close to the train station and just a walk distance from mostly of the touristic places.

-
No swimming pool.
They don’t have early breakfast but it’s possible to drink a coffee´ or tea in the reception while are you waiting for the Taxi to the Airport.
The wi-fi in the standard room is not free.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sauzer1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RainerG, General Manager at Hilton Budapest City, responded to this review, 26 September 2014
Dear Traveller,

Thank you for taking the time to write a response after your recent visit.

We were delighted to read that you had a positive visit at our hotel and thank you for your nice comment.

We hope we can welcome you back to Hilton Budapest City.

Kind regards,
Rainer GIeringer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Budapest City

Property: Hilton Budapest City
Address: Vaci ut 1-3, Budapest 1062, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Budapest
#37 Luxury Hotel in Budapest
#41 Romantic Hotel in Budapest
#44 Family Hotel in Budapest
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Budapest City 5*
Number of rooms: 230
Official Description (provided by the hotel):
Downtown Hotel located within the West End city center complex. ... more   less 
Reservation Options:
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Also Known As:
Hilton Budapest Westend Hotel Budapest
Budapest Hilton

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