Where do I start from? I had thought being refused entry into the breakfast room was bad enough even when it was included in my hotel package. Needless to say, that is the last thing anyone needs on their first day on Holiday. The rude staff told me in his nonchalant manner that "...Your room doesn't come with breakfast" after I have explained myself in every language posible that there must have been a mistake somewhere, he reluntantly called the Reception and after a lot of inaudible telephone conversation and lukewarm attitude, he said "Sorry" without looking at my face and gesticulating with his left arm which at that time I could only guess meant "You can go in"
The room smelled like a rat nest, very muddy and dull, the bath leaks on the floor everytime you attempt to have a shower. It was a joke for a hotel branded 4 star.
I was definitely proved wrong when I thought the drama was all over, the hotel staff would change anyone's definition of "Hospitality" to "Hostility" Checked out from the hotel and after 4 days I checked my bank, realised that the hotel had charged me almost double of the price and when I contacted them on the phone, The man who claimed to be the credit manager told me the fault wasn't theirs but the bank's. He also stressed, in his attempt to make light of the situation that this problem is common and they deal with this everytime. I was appauled when he asked me to call the bank: I told him it was his job to call the bank and make sure I get my money refunded as a customer, he hanged up the phone and when I called back I was told by another member of staff he had gone home and no one else available that could help me. I can't even imagine this level of service is possible in this certain age.
Since my first call till today, I have spoken to about five different members of staff including the manager on duty who have made no attempt to resolve the issue, the common word is only the account manager can help. sometimes they just put the phone down without saying anything. It's nearly 2 weeks I left that God forsaking excuse of a hotel and they are still holding on to my money. I wish someone warned me beforehand. What a disgrace?
- Official Description (provided by the hotel):
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- Also Known As:
- Radisson Blu Beke Hotel, Budapest Hotel Budapest
- Radisson Hotel Sas Beke
- Radisson Budapest
- Budapest Radisson