I stayed in this hotel for one night, and I can say, that this is the first and last time. First negative impression started with the fact, that the hotel has changed the type of bed, which I had booked: twin instead of king size bed (At the day of arrival I saw in the system, that the hotel modified my booking) At the hotel I had to prove that I made a reservation a standard room with king size bed (I had a copy of my reservation). Because I have platinum status in the loyalty program, I was sure that I would get upgrade of my room, especially, when I saw, that the hotel was almost empty. However, the duty manager who checked me in August 22 twice in a short period of time lied to me. On my question, if I get an upgrade, the manager said yes. On my question, what type of room they give me, the manager replied that I got a standard room. I was very surprised with this answer and asked, how she could call it upgrade, if I had booked a standard room. The duty manager replied,, that I would have a coffee machine in my room. I asked,why the hotel does not provide the next class of room. The duty manager said, that they don't make upgrade to suites. When I entered the room, I saw, that there was no coffee machine in the room, only a kettle. I made a picture and went down to the front desk to clarify, does the duty manager considered, that a kettle was coffee machine. The duty manager said, that she changed me a type of room from twin to king size, so they didn't have time to bring a coffee machine. Once again, I said to the duty manager, that I did not book twin, the hotel modified my booking, so she did nothing for me – simply changed the hotel mistake. Verifying the information in the system, the manager agreed with me and offered to move to the suite. The question, if it was necessary to irritate me and why it was impossible to ,provide suite initially. After I get the keys from my room, I went into it. At the same time, when I eneterd the room, in the room entered a lady with a coffee machine, which, apparently, the hotel from room to room. The lady did not consider, that it was necessary to say hello, silently put the coffee machine, water and a welcomed chocolate and left. The room was quite good, however, the hotel managment don't pay attention to details. Thus, the wire to the overhead lighting hanging from the ceiling, and was not fixed to the ceiling. The wires from the TV and a lamp on the table were irregularly wound coils.
It should be noted that the hotel is located quite far from the city center and accessible by public transportation is inconvenient.
- Official Description (provided by the hotel):
- The award winning design hotel welcomes you to Budapest!Holiday Inn Budapest-BudaÃ¶rs hotel is situated in the western gate of Budapest in the centre of a commercial area, easily accessible from the Vienna-Balaton highways M1-M7. Due to the favourable location and free parking availability it is an ideal venue for conference, business and leisure traveller. Our regular shuttle bus is available on weekdays to and from the city centre and the airport Ferihegy at a reasonable rate. We provide free shuttle to companies in BudaÃ¶rs on weekdays at 7:45 & 8:30 like Alpine, AstraZeneca, Auchan, BAT, Danone, Electroworld, General Motors, Grundfos, HOFER KG, IKEA, Janssen Cilag, Johnson & Johnson, KIKA, Lenovo, Metro AG, Media Markt, Pannon GSM, Tesco, Tetrapak,, SERVICESThe fully air-conditioned Holiday Inn Budapest-BudaÃ¶rs hotel has 160 rooms and 3 suites. All rooms are sound-proof, equipped with telephone, SAT TV, pay TV, minibar, hairdryer, WIFI. The hotel has a restaurant with summer terrace, lobby-bar, garage, guarded parking lot and excellent conference facilities. Non-smoking and a handicapped rooms are also available.CONFERENCE CENTRE6 function rooms with daylight and professional technical equipment can accommodate up to 320 persons. Try our professional hospitality and outstanding Hungarian and Mediterranean cuisine. ... more less
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- Also Known As:
- Holiday Inn Budapest-Budaors Hotel Budapest
- Budapest Holiday Inn