Carat is a decent choice given it's convenient location to the centre of the city and a number of main sights. Our stay did have a couple of issues however. Our room was facing the street, had a very nursing home smell to it, and despite being on a high floor, the noise coming from the street was just ridiculous. Ppl shouting and yelling on the street at early hours and loud music & partying in neighbouring bars and apartment buildings. Keeping the windows closed did not help much. At 1.30am with drunk ppl on the street still disturbing us we asked if it was possible to move rooms. The guy on reception had a very know-it-all attitude & muttered "well, it's the party district". Although reluctant he did find another room for us & said we might have to pay for the other room given that we 'used it' (for 2hrs!). This concerned us however luckily in the morning the more experienced staff told us this was not the case. The second room was totally silent and much better so we were thankful that we could be moved to an internal facing room. Wifi however did not work in either room, reception only.
Another issue was the breakfast. I've never seen a hotel breakfast like it & just can't believe how a hotel of this size can serve such rotten & stale food. See the photos. The fruit was off, looks like it was sitting there for weeks, the breads were rock hard, the eggs were awful (just look at the pic and you can see they do not even look like eggs at all). Food this old should not be served to guests. It was quite disappointing & the only good thing was the coffee (because they didn't make it).
Lastly, the reception staff gave us incorrect advice regarding getting to the Citadella, saying there was no bus & we would have to walk all the way up. But we discovered there was a bus that took us exactly where we wanted, so, tourist info questions are probably best saved for the tourist info in town, not the staff here. I also would not recommend using the airport shuttle company that they book. At least the driver we had drove like a madman, had a few near misses and we feared for our lives every minute of the way.
Overall, the location is both a pro and a con, very convenient but awfully noisy if you get a room facing the street due to the number of bars and discos next to it. The staff were a combination of helpful & unhelpful, friendly and unfriendly. It was a decent stay but a number of improvements are needed and I probably wouldn't stay there again.
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- Also Known As:
- Carat Hotel Budapest