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“"Palace" Hotel Hévíz”
2 of 5 bubbles Review of Hotel Palace Heviz

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Hotel Palace Heviz
Ranked #6 of 33 Hotels in Heviz
Certificate of Excellence
Agard, Hungary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“"Palace" Hotel Hévíz”
2 of 5 bubbles Reviewed 28 August 2012

Absolutely not a 4* hotel and palace neither. Booked for a weekend in 2012-JUL.
The parking place in the underground garage is too tight for a normal sized car and it has extra cost. You have to get out in the opposite side of your car. The food is horrible, greasy, oily and bad looking. The staff is unfriendly. The spa is average but clean. The room has it's own kitchen with stove, without equipment, surprising... The room is average. The bathroom is horrible... Rusty heater, limescaled shower, moldy tile. Absolutely not worth it's price.

Héviz is ok, the lake is fine with a lot of recreation possibility.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SZG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

Traveller rating
    57
    68
    32
    12
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
124 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 24 July 2012

From the outside the hotel looks great but the reception staff is unfriendly. We were there in the off-season, the hotel was maybe half full but we had to wait for our room until the "official" check-in time. I don't believe that the room wasn't ready before. The reception staff's knowledge of foreign languages is poor.
The rooms were ok but silly. I don't know why was there a kitchen in the room when everything was missing (dishes, electricity,...). One of the rooms was transformed in the children playing area but it was really dirty and not really appropriate for the kids :(
The Spa is very small for a hotel of it's size, the same is with the restaurant. Unlike the other reviewers we found the food ok. In comparison with the other hungarian restaurants it wasn't so tasty but it also wasn't bad.
Three stars would be more appropriate for this hotel.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DjDmitry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava
Level Contributor
156 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 bubbles Reviewed 11 June 2012

Good locations very close to the entry in thermal lake and direct on the city centre. Large rooms.
But: small wellness area compared to the size of the hotel (crowded sauna, no sunbeds at non-peak season), buffet breakfast and dinner with low selection of not-that-tasty meals, unprofessional staff (reception, restaurant and wellness)
Night bar open till 21:30PM??? Don´t understand the hotel management during the Euro 2012 no TV in the lobby bar and no chance to watch with atmosphere in the hotel. (in the rooms small old TV no good screen)
This hotel has 4 stars but this in not 4 stars Hotel if you compare with other cities or also in the Hévíz.
The target category is seniors maybe for them is that enough but for young is not enough.
Also parking garage was full. I Don’t understand this ….

Room Tip: ask for room on with windows to the trading zone
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JuloJulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 26 April 2012

My sister and I were staying in Heviz at another hotel but thought after a day at the thermal spa we would see if we could dine at the Palace Hotel. We were able to dine there as non-residents after enquiring with the receptionist. The food okay but the beef was tough and the fish was not very nice. Apart from that we enjoyed our meal and our waiter was nice and polite. However, when I came to pay the bill with my credit card the head waiter and the receptionist were extremely rude and we were told cash only. I was directed to a cash machine down the road in a very curt way which as dining guest was totally unnecessary. I can't believe in a 4 star hotel we could not pay for our meal on a credit card. Also, the way in which we were spoken to and how they acted towards us was unjustifiable because we had the cheek to even assume we could pay by card. I will not be visiting there again and will definitely not recommend it.

Stayed April 2012, travelled with friends
Helpful?
2 Thank Meeshe121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

The hotel's wellness section, the atmoshphere, the food are average four star quality, but we were given apartment rooms, which have a separate sleaping room, and are very cinvinient, if you travel with two or more children.

Room Tip: 101-102-103, or simply ask for apartment rooms
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denesszilard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgrade, Serbia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 December 2011

very nice hotel, large room, good service... food is very good, and there is plenty of it... that is why it is crowded especially on weekends.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xeniabelgrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

My wife and I were a little misinformed when we chose to stay in Heviz. We didn't realise that the thermal springs had such a stench. We also thought that it was a health retreat (read: luxury spa, fresh food, energetic staff to motivate the masses), instead it was a centre for unhealthy retirees to wollow impolitely in smelly water, eat shockingly bad food, not engage any muscle in their bodies let alone their brians so they may engage in an experience and the staff were bored and drfted through each day. We wanted to make the most of our bad decision to go to Heviz, but each way we turned, there was something that made us cringe.
Danubius is meant to be 4 stars, but it reflects more a 2 star fat camp. None of the food was freshly made and it was fatty, overcooked and over salted. I struggled to find anything at breakfast that wasn't soaked in oil.
The staff didn't care that much and looked strained to just stand at a desk and open their eyes.
The hotel itself looks okay, but it has become run-down and stale. If they could refocus the hotel back to being a proper health spa/ retreat, it could easily be a fun and enjoyable place. But as it is, it is one of the worst hotel experiences tat I've had.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Queenslanderabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Heviz

Property: Hotel Palace Heviz
Address: Rakoczi utca 1-3, Heviz 8380, Hungary
Region: Hungary > Western Transdanubia > Zala County > Heviz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Heviz
#4 Romantic Hotel in Heviz
#5 Spa Hotel in Heviz
#5 Luxury Hotel in Heviz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Palace Heviz 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Palace Hotel Heviz

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