The room: In a 4 star hotel room, there wasn't any soap or shower gel. The heating wasn't funcioning during mid October in 10 degrees and high winds. We couldn't sleep because there is a tennis court nearby and the wind produced a terrible noise.
The staff: Rude, unfriendly
The wellness facility: The pool is small, we kept coughing because of the chlorine gas. There is room for approx. 5 people, and the pool was functioning for half an hour followed by hours of breaks. There wans't any heating there either, we were freezing in our wet bathsuits.
Parking: In the winter, you have to pay 1000 HUF/day. In front of the hotel, parking is free, but there is room for only 10-15 cars. In the summer, it is also 1000 HUF/day, but in front of the hotel you have to pay the town's fee which is around 200 HUF/hours. In the parking lot, approx. 40 cars can be parked.
Overall: In an average 4 star hotel, you could at least buy a newspaper (not to mention hairdressers and so on), but here we couldn't. The food was acceptable, but at 8:00 a.m. we couldn't find a seat in the hall. On the second day we could have a dinner from 6 to 7 p.m. only, because after 7 p.m. there was a private event held in the dining hall.
We have been to many hotels in Hungary and around Lake Balaton, but this was the worst we ever experienced. I wouldn't recommend it to anybody.