We were looking for a wellness hotel for 4 days (3nights) as we were not sure about good weather in June. Unfortunately we were right. Could not relax at Balaton, but we counted on the hotel.
First the good points: the hotel room is clean, beautiful, shower is ok, room-staff is very helpful. The breakfast and dinner was awesome, wide variety of foods, grill foods, vegetarian foods, they were very helpful and professional. Fitness center is ok, although nobody helped guests how to use machines.
And the points made me disappointed: we could not use the wellness area, there are 2 pools and 2 massage pools, but all 4 was very cold. Although they wrote on internet that those are 32 C, it is not true, they were 29 C and 31 C. It was so cold that nobody could use it for more than 10 minutes. We and some other pairs and family with children asked the staff for raising temp to 34 C and the answer was simply " it is manager decision" and did nothing. SO in 4 days I could use wellness altogether for 1 hour. Only 2 sauna is free of charge, for infrasauna you should pay a lot.
The other thing made me very disappointed that we have received a coupon for 2.000 HUF for massage. (free coupon, deducted from final price), but when we checked out, the front staff told us, that it is only for massage above 7.000 HUF....certainly, it was nowhere in the coupon or in any other paper. When I asked them to show me any paper I can read this, they told.." It is rule".....I think In any hotel, not only 4 star- hotel, where I paid 120 EUR/night/room the rule is to inform guests and not cut them off....
So I would not really recommend this hotel for guest want to have wellness, and correct pricing, just look around more carefully, you will find better solutions around Lake Balaton.
- Official Description (provided by the hotel):
- Wellness Hotel Residence**** Siófok is one of the most beautiful hotels of the southern shore of Lake Balaton.The impressive building, which also possesses some unique architectural features, is located in the residential area 150 m from the lake. The comfort offered by the 56 spacious, air-conditioned rooms supplied with every comfort, is complemented with a complex servicing centre: indoor adventure pool, beauty island, more than 20 types of massage, Residence Beach at the Lake. ... more less
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- Also Known As:
- Residence Balaton Conference & Wellness Hotel Siofok, Hungary - Somogy County