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“Great family getaway”

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Grand Hotel River Park Bratislava
Ranked #2 of 93 Hotels in Bratislava
Certificate of Excellence
Reviewed 7 April 2012

Beautiful connecting rooms for our family, reasonably priced. Everything is luxurious and very well kept.
Great promenade for the kids to run around on and rent bikes and segways by the river.
The pool area, spa and gym are excellent with great views of the Danube.
The only fault we found was the inexperience of some of the employees, we encountered a clueless sommelier in the restaurant and a rude lounge attendant.
Many nice cafes and restaurants in the Old Town ( within walking distance).

  • Stayed: July 2011, travelled with family
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Thank helidonaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you very much for your nice review on TripAdvisor. We are glad that you enjoyed your stay in Bratislava and appreciated the services we delivered to you. We would like to ensure you that we will do our best during your next stay.
We are looking forward to meet you again!

Kind regards
Hotel Management

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363 - 369 of 731 reviews

Reviewed 7 April 2012

Beautiful hotel on the banks of the Danube river near the city center. I had several stays at Kempinski hotels and so this time I had also some expectations based on previous experiences in other Kempinski hotels.

Architecture, amenities and a beautiful, clean room meet my expectations. Staff and services, however, remained far behind the quality of the sister hotels. They're just little things, but expectations at this category, this name and the prices are high and the clients who has experience, he sees these mistakes.

Little respectful reservation department, front desk staff is polite and trained, but does not add to a trifle more - no smiles, no helpful or phrase more, than what you ask yourself - completely sterile performance.

Twin room - no bedspread, no complimetary fruit basket usual in Kempinski, torn bed sheet, lightless light bulb in the bathroom, very slow internet (basically useless). The next day, daily cleaning held at 4:00pm (!) and evening housekeeping service came up at 9:40pm (!).

Breakfast was quite wealthy. Only a few sweet pastries and fresh vegetables (such as for dozens of guests only one dessert bowl of fresh tomatoes - about 100 grams, which was still empty). The greatest interest from staff was only the room number, but another service isnt much interested. They didnt bring ordered coffee and when after 15 minutes we re-ordered they didnt even apologized. Very bad service is also blowing away used dishes from the small tables.

And do not forget to visit the amazing Spa!!!

The staff is a missed opportunity this beautiful hotel and yet so little is enough and isnt far from perfection.

Of course, I recommend this hotel and for hotel director and responsible management i recommend heavy-handed for staff and often use of mystery shopping.

  • Stayed: March 2012, travelled with family
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Thank metropolisPRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you for posting a comment on TripAdvisor. Constructive feedback such as yours inspires us to consistently provide our guests with juts the best level of service. We will look closely to the mentioned areas and will do our best to avoid this occurring in the future. We are looking forward to welcome you again!

With warm regards
Hotel Management

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Reviewed 3 April 2012

First trip to Slovakia so I wanted nice hotel to leave an impression. Was not dissapointed with the Kempinski. Nice modern hotel, lovely room and had excellent river view. Staff were very polite overall however, on a couple of occassions staff members need to make sure they are being professional at all times.

Room Tip: Upgrade to Deluxe!
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  • Stayed: March 2012, travelled on business
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Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

We are grateful for your stay and also for taking the time to share your nice opinions on Trip Advisor. We are pleased to read that you have enjoyed your stay. We are looking forward to meet you again at the Kempinski Hotel River Park Bratislava!

With kind regards
Hotel Management

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Reviewed 30 March 2012

Obviously, when talking about Kempinski - only positive comments: from the very nice receptionist, who did her best to make me not only enjoy the stay in the Hotel, but also have a nice walk arround the city centre, till the pianist whose light music I enjoyed while waiting for an important business meeting to start.
Good food, even for a vegan, and very good services.
The location of the Bratislava Hotel is great - on the Danube river side, 15 minutes walk from downtown, and 20 minutes to the Bratislava Hrad (Castle).
The room is harmoniously decorated (beige and dark furniture), wide screen tv and nice wifi facilities.
The Hotel also has a business desk, with all that you need (including the printer).

Room Tip: no need for a tip, just ask when you make the reservation, they will know it all at the reception de...
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  • Stayed: March 2012, travelled on business
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Thank Miruna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you for posting a lovely comment on TripAdvisor. We are happy to read your review, and are glad that we could contribute to make your trip to Bratislava a great experience. We are looking forward to welcome you again. Moreover, we will be happy to assist you with choosing one of the attractive vacation packages for your next stay in Bratislava.

With kind regards
Hotel Management

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Reviewed 24 March 2012

As a business traveller for 34 years, I have seen a lot of hotels.. Kempinski in Bratislava ranks among the very best. The hotel is beautiful, in a great location by the Danube, and the rooms are immaculate. The best feature though is the people that work there. They are second to no one. They are alert to how they can absolutely delight their customers. When I checked in last week with no bag from the airline due to it being delayed/lost, they wanted to help and took ownership to accept the bag when it did arrive and get it to my room whether I was at the hotel or not. This freed me up to meet others and do my work there. They also anticipate and ensure they deliver great service. The Rolls Royce outside is nice and available to take you where you need to go.

Stayed: March 2012
Thank rachel717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you very much for your nice review on TripAdvisor. We are always very happy to hear such a positive feedback from our valuable guests. Feedback such as yours always inspires us to consistently provide our guests with the best level of service.
We are looking forward to meet you again at the Kempinski Hotel River Park Bratislava!

With kind regards
Hotel Management

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Reviewed 20 March 2012

I stayed in Kempinski last year with my boyfriend and I was very pleased by services, staff, very nice rooms.......I used to work for a hotel(different one!) and so I think I can say when it has all it should ;)
On Saturday - busy morning, full restaurant and not just waiters but also managers helping with cleaning tables etc. in order to help it go smoothly.
Reception staff - Fatima and young man who had lived in New Jersey,both very nice.
Keep up a good work.
Very nice ;)

  • Stayed: November 2011, travelled as a couple
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Thank Dandy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you for sharing your experiences on TripAdvisor. We were happy to read you liked services provided to you all the more when you are coming from a same enviroment. We are looking forward to welcome you again!

With kind regards
Hotel Management

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Reviewed 17 March 2012

Having spent a life time in travelling throughout the world on no expense spared business travel, combined with many leisure trips, the Kempinski River Park is without doubt the best.
Everything about the hotel is of the highest level. We arrived at 09.30, and although check in isn't until 14.00, we were greeted, upgraded, enjoyed a complimentary drink, and in our room within 15 minutes.Throughout our 3 night stay, the staff and facilities never failed to dissapoint.
The staff went out of there way to help us, and always had a smile and warm greeting.
It was a lovely walk along the Danube to the historic centre, and at a leisurely strole took about 15 minutes. We can't wait to return soon.

Room Tip: Upgrade to a Riverside view
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  • Stayed: March 2012, travelled as a couple
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1  Thank magicgrden13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava_Kempinski, Manager at Grand Hotel River Park Bratislava, responded to this reviewResponded 8 June 2012

Thank you very much for your kind review on TripAdvisor. We are glad that we could contribute to make your trip to Bratislava a great experience.
We are looking forward to meet you soon!

With kind regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel River Park Bratislava

Address: Dvorakovo nabrezhie 6, Bratislava 811 02, Slovakia (Formerly Kempinski Hotel River Park Bratislava)
Region: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 93 Hotels in Bratislava
Price Range: £127 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel River Park Bratislava 5*
Number of rooms: 231
Official Description (provided by the hotel):
Bratislava`s only 5* Deluxe hotel, located on the bank of river Danube, close to the Imperial City Center. Enjoy the breathtaking views from the top floor 1.500 sqm Spa offering numerous treatments and relaxing opportunities. The hotel offers 231 rooms & suites, Executive Club floor, 11 fully equipped meeting rooms with Danube view, tapas lobby bar ARTE Wine & Tapas and its River Bank Restaurant within the new "Pure Kitchen" concept. ... more   less 
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