We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice faciliity but poorly managed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Mercure Bratislava Centrum
Ranked #13 of 92 Hotels in Bratislava
Certificate of Excellence
Florida
Level Contributor
354 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Very nice faciliity but poorly managed”
Reviewed 2 June 2014

The hotel was well located for us and the facility very nice.

Unfortunately, there were two serious problems which, during our three night stay, were unresolved.

1. WiFi in our room never worked. We complained to the Front Desk staff who told us they could not help. The issue was elevated to the General Manager, Mr. Olcvary, who assured us he would "fix" the problem but after 3 nights, it remained unresolved.

We were offered another room but had already unpacked and settled in. We were tired and did not want to do this. He sent a technician who once said the problem was fixed and then realized it was not! Mr. Olcvary did offer us access to the Privilege Room where computers worked - inconvenient but better than nothing. When things were still unsatisfactory, we were both given free breakfast for one day only.

2. On our last night,(we had a very early airport run), we found our room had not been serviced even though the "Please make up this room" sign had been posted all day. Front Desk told us the cleaning staff had gone home for the day and could "solve" this by changing our room. We had to pack twice - once to change rooms and once to pack for our trip out of Slovakia.

It was all too stressful for what we hoped would be a relaxing visit.

WE WOULD NOT STAY HERE AGAIN NOR RECOMMEND ANYONE STAYING HERE.

Room Tip: Be sure you find a room where the WiFi works.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EarlFlorida2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,503 reviews from our community

Traveller rating
    788
    562
    119
    20
    14
See reviews for
162
584
160
301
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Walsall, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 May 2014

Great hotel, excellent standards of service and standards. Modern and funky interior design and well furnished throughout. Hotel staff really friendly and can't do enough to help. Location is good about a 15 minute walk from the old town. The city itself is nice in parts, not so in others. The typical city of contrasts. We were there for 3 nights which is plenty to see what the city has to offer. If you're thinking of going to Bratislava for a short break, look no further.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Damion G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liptovsky Mikulas, Slovakia
Level Contributor
146 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 26 May 2014

Nice hotel near to main train station. Hotel is modern, with nice rooms, especially glass wall between bath and room. Room has all amenities and free wifi was obvious. Staff was nice and helpfull any time you need som help. Breakfest was very delicious and especially in that hotel price level was amazing. Strongly recommend to all who wants to stay in Bratislava

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jozi_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 16 May 2014

We spent 3 nights here and were very comfortable.

Initially we were unhappy because the hotel would not honour the discount given to Euraillers but, on negotiation, we were able to obtain 2 breakfasts for the price of one each morning and free access to the special lounge, which was most welcome.

WiFi was free but not always easy to use and tea/coffee facilities in the room were welcome but pretty mean because teabags, soap and handwash were not replaced daily. It was good to have a bar fridge and a reliable room safe.

The desk staff were very helpful as was the young man who served us, twice, with our hotel dinners, which were good.

Room Tip: Room 153 was comfortable but had no view. Possibly, none of the rooms have views but look out onto a...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank juneabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 May 2014

A lovely chic hotel, situated just on the outskirts of the old town. Perfect location for using the main train station if wanting a day trip to Vienna. Clean, modern and comfortable rooms with a first class touch. A slight mishap with the room on first arrival, however, the manager was more than apologetic (We still don't hate you if you're reading this... Lol)

I would thoroughly recommend this hotel to friends and family.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 May 2014

Amazing Hotel with Modern interior (the interior designer should win a noble prize). Spotless clean room, excellent Service. One of the best Hotels i have ever stayed in for the price, services and other attributes

Pro: Everything

Cons: Nothing

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels

Helpful?
5 Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bratislava hotels
Staré Mesto
LOFT Hotel Bratislava
LOFT Hotel Bratislava
#5 of 92 in Bratislava
4.5 of 5 bubbles 1,558 reviews
Staré Mesto
Ibis Bratislava Centrum
Ibis Bratislava Centrum
#18 of 92 in Bratislava
4.0 of 5 bubbles 1,411 reviews
Show Prices
Show Prices
Show Prices
Staré Mesto
Marrol's Boutique Hotel Bratislava
Staré Mesto
Radisson Blu Carlton Hotel, Bratislava
Show Prices
Show Prices
Show Prices

Been to Mercure Bratislava Centrum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Bratislava Centrum

Property: Mercure Bratislava Centrum
Address: Zhabotova 2, Bratislava 811 04, Slovakia
Region: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Bratislava
#10 Business Hotel in Bratislava
#13 Luxury Hotel in Bratislava
#14 Romantic Hotel in Bratislava
#15 Family Hotel in Bratislava
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Bratislava Centrum 4*
Number of rooms: 175
Official Description (provided by the hotel):
New 4 star Bratislava hotel features 175 uniquely designed rooms. The hotel is located in the city center within 10 minutes walk from the Bratislava castle and the downtown pedestrian shopping area. Near business centers and tourist attractions, this hotel will meet your expectations. Chill out and bar area for well-being. Coffee and tea facilities in all rooms, Wifi, fitness and Privilege lounge. Meals and drinks available 24/7. The hotel offers 7 meeting rooms (max. capacity 180 pax). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Ebookers, Lastminute, Priceline, ACCOR, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your Mercure Bratislava Centrum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Bratislava Centrum Hotel Bratislava

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing