The hotel was well located for us and the facility very nice.
Unfortunately, there were two serious problems which, during our three night stay, were unresolved.
1. WiFi in our room never worked. We complained to the Front Desk staff who told us they could not help. The issue was elevated to the General Manager, Mr. Olcvary, who assured us he would "fix" the problem but after 3 nights, it remained unresolved.
We were offered another room but had already unpacked and settled in. We were tired and did not want to do this. He sent a technician who once said the problem was fixed and then realized it was not! Mr. Olcvary did offer us access to the Privilege Room where computers worked - inconvenient but better than nothing. When things were still unsatisfactory, we were both given free breakfast for one day only.
2. On our last night,(we had a very early airport run), we found our room had not been serviced even though the "Please make up this room" sign had been posted all day. Front Desk told us the cleaning staff had gone home for the day and could "solve" this by changing our room. We had to pack twice - once to change rooms and once to pack for our trip out of Slovakia.
It was all too stressful for what we hoped would be a relaxing visit.
WE WOULD NOT STAY HERE AGAIN NOR RECOMMEND ANYONE STAYING HERE.
- Official Description (provided by the hotel):
- New 4 star Bratislava hotel features 175 uniquely designed rooms. The hotel is located in the city center within 10 minutes walk from the Bratislava castle and the downtown pedestrian shopping area. Near business centers and tourist attractions, this hotel will meet your expectations. Chill out and bar area for well-being. Coffee and tea facilities in all rooms, Wifi, fitness and Privilege lounge. Meals and drinks available 24/7. The hotel offers 7 meeting rooms (max. capacity 180 pax). ... more less
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- Also Known As:
- Mercure Bratislava Centrum Hotel Bratislava