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“very good”

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DoubleTree by Hilton Hotel Bratislava
Ranked #11 of 92 Hotels in Bratislava
Certificate of Excellence
Miami, Florida
2 reviews
“very good”
Reviewed 1 April 2014

IN winter the A/C is controller and the room was warm not available to put coldest so that is my negative experience good service, excellent staff, a little far away from the center of the city but taxi is available all the time

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank anamari1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 16 April 2014
Dear guest,

thank you for staying at the DoubleTree by Hilton Bratislava and for sharing your thoughts and comments here on Tripadvisor. We do appreciate it.

We took a closer look on the issue that you reported and worked on the fix and improvement. Again, let me apologize for this unpleasant circumstance.

On the other side, I am glad to hear that our personel made your stay enjoyable. We look forward to welcoming you the next time you travel to Slovakia.

With best regards,

Ludmila and DoubleTree team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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554 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
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  • Any
English first
Frankfurt, Germany
2 reviews
Reviewed 30 March 2014

It was my first time in this nice new hotel. It has many features, like LCD TV, Iron, free tea and coffe, but water boiling for shower or bath and water filter quality could be improved. I also think they need to improve number of parking spaces as it is not easy to park there. (especially that I had to pay for it)

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Norbert_Horvath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 14 April 2014
Dear guest,
thank you for your feedback. We are sorry you have faced problem with quality of the water in your room. Our technicians were aware of the technical issue and were working on solving it.

Concerning your comment about parking, I have to admit we have a limited parking capacity, especially during special events or concerts held in our hotel. However, we always try to provide as much parking space as possible in the neighbouring parking lot.

I do hope you give us another opportunity for a better experience.

Ludmila and DoubleTree team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 March 2014 via mobile

Good location, staff superb, breakfast really surprising. Rooms were great and views nice. There are restaurants close by ; walking distance ) and the area is very safe. Swimming pool was very nice ( could be a little warmer) and attention to detail as well. Was good to find a bible in the room and have it in several languages. Highly recommended

Stayed March 2014
Helpful?
1 Thank PilikaiHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 9 March 2014
Dear Madam/ Sir,

Thank you for sharing your experience at the DoubleTree by Hilton Bratislava.

I was delighted to learn that we were able to meet your expectations and provided the service and accommodation of high quality as you are used to receive at the Hiltons, all over the world.

Moreover, with great pleasure I was reading your comment about our superb staff, perfect location of our hotel and tasty breakfast. Thank you! :-)

I hope that we will have the pleasure to host you again during your next visit.

Ludmila and DoubleTree team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slovakia
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 February 2014

We stayed in this hotel for 1 night since we went to a ball that took place in the hotel. The cheek-in was very quick and the staff friendly and helpful. The room is nice but quite small, however for the purpose of our stay it was ok. We had a problem to find a parking place as the majority of parking lot was reserved for the offices residing in the building. The breakfast choice was nice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MartinaRusnakova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 21 February 2014
Dear Sir/Madam,

Thank you for choosing the DoubleTree by Hilton Bratislava for your stay and for sharing your experience with us.

I am grateful for your positive and nice words about friendliness and helpfulness of our Team.

Concerning your comment about parking facilities, I have to admit we have a limited parking capacity, especially during special events or concerts held in our hotel. However, we always try to provide as much parking space as possible in the neighbouring parking lot.

Despite this, I hope you enjoyed your stay and had a great time during the annual ball.

With best regards,

Ludmila and the DoubleTree team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 February 2014

Booked two nights, perfect location for the Arena Ondreja Nepelu (Slovnaft arena). Basically next door. It is very nice clean hotel. I was checked in early by a nice receptionist which was very helpful and appreciated. Very nice lobby and corridors. The room was also amazing,room 804, spotlessly clean, nice smelling, big with a huge window, large bathroom, fridge, ironing facilities and everything I needed. Houseekeepers were very nice and helpful too. The whole stay would be amazing if there was not a faulty heating. The air condition which was supposed to heat the room up was broken. After the second call to the reception and asking for a room change, a maintenance guy was sent to my room to fix it. I had to turn it off cause it blew only very cold wind and it was really unbearable. When the maintenance worker came he told me it did not work because it was switched off. Lol. He fixed that so it was working for the whole one hour! Next morning I had to wake up to a freezing cold room again. I reported the problem again saying I needed to return to a warm room after the whole day of queueing in front of the arena in the freeze I was promised it was going to be ready but nothing was done. The air condition blew only very cold wind. I decide not to report itvany more because no one listened. So I was freezing both days of the stay. I loved the hotel but this made my stay uncomfortable.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tourtravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 20 February 2014
Dear Valued Traveller,

Thank you for staying at the DoubleTree by Hilton Bratislava and thank you for taking the time to share your experience.

It was a pleasure for me to read that you consider our hotel to have a good location and that you found our rooms well maintained and comfortable.

However, please accept my sincere apologies and regrets for the fact, that your stay was marred by faulty heating as described in your review. Moreover, that our staff was not able to fulfill your needs once you came back to them and reported this issue. This is not the level of service we strive to provide, therefore, please rest assured, that proper follow up will be done to make sure we improve on this point.

I hope, that despite your experience, we will be able to host you in our hotel again in the future, and in the meantime, I am looking forward to your returns and wishing your all the best.

With best regards,


Ludmila and DoubleTree team,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014 via mobile

Easy to find, great parking.
Disabled friendly.
Large lobbey, very polite check in, gave us fresh cookies.

Large rooms, very clean, great Italian resturant in the lobbey, polite and good room service.

A very nice hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texas1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludmila T, Guest Relations Manager at DoubleTree by Hilton Hotel Bratislava, responded to this review, 19 February 2014
Dear sir, madam,

Thank you very much for staying in our hotel and for posting a nice review about your stay.

I was delighted to read, that you had a comfortable stay with us and that you remained highly satisfied with our facilities and our famous italian restaurant.

It will be a big pleasure for us to host you again in the future. Should you need any assistance or help, do not hesitate to contact me directly.

With best regards,

Ludmila and DoubleTree team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vysoke Tatry, Slovakia
1 review
Reviewed 4 February 2014

We stayed in the hotel for the weekend. The overall quality of services was qood. The hotel has an excellent location and I recommend this hotel to others even there were a small details that can be improved. The rooms are big and nicely furnished. Our room had a little dirty carpet, scretched table, one light in the room was not working. The bathroom has a little red spots in the shover. The breakfast is good even I was missing dishes with fish, no salmon, no trout only smoked mackerel and sardines. My wife is a person with disabilities, even I asked at the reception about discouts concernig parking I was not told that the parking is free of charge for people with disabilities. I was charged for the parking for two days and by chance the other gest told me we should be not paying. When I talked to lady at the reception again she canceled the parking fee. Besides these small things the overall impression was good.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Drahomir C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Bratislava

Property: DoubleTree by Hilton Hotel Bratislava
Address: Trnavska cesta 27/A, Bratislava 831 04, Slovakia
Phone Number:
Region: Slovakia > Bratislava Region > Bratislava
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 92 Hotels in Bratislava
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Bratislava 4*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Priceline, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your DoubleTree by Hilton Hotel Bratislava reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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