We stayed at this hotel one night only. During our short stay the staff proved to be very inflexible and down right condescending. God forbid you ask to look up a train schedule! Eyes are rolled as in "what else might you need that you have to defer me from my busy job as a receptionist!" When we asked for a possibility of a 1 hour late check out since it was pouring outside, the answer was "absolutely no!" Wow! Really? We sat in the lobby for an hour instead. Not a big deal, you would say. Sure. But it would not disrupt the hotel's operations to be just a little more accommodating.
The rooms are comfortable and clean, but are slightly stifling. Although it can be attributed to the style of the hotel. Mattresses are on a harder side and pillows are cheap and uncomfortable.
The breakfast is great and the restaurant staff are very good.
The hotel is about 10 min from the old city center, and about same distance from the river.
Overall, I will take a comfy mattress over the fancy cookies in the lobby as well as friendliness of the staff and flexibility of the policies over a fancy library. 3 stars at best.
- Official Description (provided by the hotel):
- Marrol's Boutique Hotel is 5-star hotel located in Bratislava city centre, within a walking distance to the historical Old Town. Parking is available in the underground garage with monitored camera system, WiFi is free of charge throughout the hotel. All 54 air-conditioned rooms in Marrol's Boutique Hotel have been designed and equipped to offer the maximum comfort and create a perfect experience whether you are travelling for a business or leisure. Free of charge facilities include a coffee and a tea, a daily refilled minibar, a SMART TV with free international TV channels and a laptop size safety deposit box. The hotel restaurant HOUDINI offers rich buffet breakfast, lunch menu and a la carte menu. The lobby with a fireplace is an inviting place to relax in winter, whereas in summer you can unwind on the terrace. On arrival you will be welcomed with a free drink. Marrol's Hotel is within a 5-minute walk from the Old Town Hall, St. Martin's Cathedral and the Danube Quay. The Bratislava Castle is reachable within 1.5 km, the Michael's Tower is 900 m away and the St. Martins Cathedral is situated within 1 km. The Danube River bank is set 200 m away. The Presidential Palace is only 1.8 km away. ... more less
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- Also Known As:
- Marrols Hotel Bratislava