A party of four, including a partially disabled elderly lady booked rooms for one night as stop over before boarding a flight home. One of the reasons this hotel was booked was because it offered a restaurant with room service. The night of our stay there was a private party so the restaurant was not available & we were told we couldn't have any food or room service. There were no tea/coffee making facilities so I asked for hot water to be sent to the room so the elderly guests could make their own tea which they had brought with them. The water arrived but was luke warm. The rooms were stifling hot with no air conditioning. The windows overlooked the main street so had to remain closed due to the noise & the fans provided just blew the hot air around.
We left the ladies in their room & went to find some food as the restaurants were too far away for them to walk to. We found a supermarket & brought the food back to the hotel. We asked reception for some plates, but were told we couldn't have them as there was a party in the restaurant. The receptionist would not go & ask, so my partner went into the resturant himself & got 2 plates. Not such a hard job, but clearly this receptionist felt it was a step too far! There was no hot water in our room, despite running the tap for almost 5 minutes. Reception came to out aid by running the taps for even longer. Eventually hot water came, but it was a long wait for a shower after a very tiring drive from Poland a search for food & then a struggle to get plates to eat off. The wifi access was sporadic, the bed was reasonably comfortable, but the heat made it impossible to sleep. Overall this was the worst hotel we had stayed in throughout out 2 week trip & we were just grateful it was only one night. The hotel should have informed us beforehand about the closed restaurant & when I mentioned this to reception I was told that we booked the room not the restaurant ! There must be much better hotels in the area who have more consideration for their guests wellbeing. Kosice is not the most welcoming of cities, but this hotel has convinced me never to return.
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