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“Perfect in every way”

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Grandhotel Stary Smokovec
Ranked #1 of 1 Hotels in Stary Smokovec
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect in every way”
Reviewed 14 June 2014

Great old style hotel that brings you right into the atmosphere of an old times but in 21st century. Perfect services, nice stuff, cosy rooms. Every day brings pleasant event or surprises. We enjoyed evening opera concert with panorama of High Tatras just behind. We absolutely loved express lunch - what a great idea to bring three courses lunch in 15 minutes. We even got it in 13 during the busy wedding day in the hotel! We fully recomend this hotel for stay in High Tatras and we will definitely come back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 16 June 2014
Dear Mrs. Silvusa,

Thank you very much for your great feedback. I'm glad to hear you had perfect experience with our hotel, my colleagues, services and gastronomy.
Also great to hear you enjoyed the express lunch - we guarantee that you will get the three courses at once in 15 minutes or less.
And the evening opera concert - we're planning to have more during the summer - I'm looking forward to welcome you at our Grandhotel.

Sincerely Yours,

Marek Koumal
General Manager
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209 reviews from our community

Traveller rating
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    30
    12
    4
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54
96
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13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
Prague, Czech Republic
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

This Hotel is GREAT. Friendly people, very good service, indoor swimming pool (with no people early in the morning), buffet breakfast with a great choice, big clean rooms with a nice view...
That is what I expect from the hotels. That was a great time there (4 days).

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cut121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 16 June 2014
Dear Cut121,

As General Manager of Grandhotel in Stary Smokovec I would like to thank you for sharing your feedback with Tripadvisor community.

It is great to hear you had so great experience during your 4 day stay. I hope, that in short future we will be able to welcome you at least once again this summer.

Sincerely Yours,

Marek Koumal
General Manager
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Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 June 2014

We had a very nice experience staying at this hotel. Excellent service (including an English-speaking staff) and great ambiance. It's the perfect spot to base for hiking or other activities in this beautiful location. Some people mention it is "worn" - I would say it looks inviting and comfortable, from another time period altogether.

Our room was terrific, other than being a little close to the outside terrace for the late-night crowd, but closing the windows closed them out as well. The food was very good for both breakfast and dinner (half board). I'd happily stay there again if I get the chance!

Note: There is no internet / wifi available in the rooms. Just in the common areas downstairs.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajweigl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 16 June 2014
Dear Tinger17,

thank you very much for sharing your wonderful feedback. I'm happy to hear that during your stay there you had only great experience with our hotel, services and gastronomy.

Hopefully you will be able to visit us during this summer. We prepared some new activities we didn't have last year such as tandem bike, croquet etc.

Have a wonderful day,

Sincerely Yours,

Marek Koumal
General Manager
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Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014

The hotel's location is very good. Close proximity of ATM, shops, restaurants, etc.
Atmosphere in hotel is really nice. Rooms are bit and bring. Classic style just ads to the whole experience in Vysoke Tatre.

No problems with parking place for a car, van or motorcycle. Staff is very helpful and nice. It's our choice for many years now.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Odpadnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 20 May 2014
Dear Mr. Odpadnik,

Thank you very much for your superb feedback. It is great to hear you had stunning experience not only with our location which comes with easy access to surrounding activities but also with our service and staff of our wonderful Grandhotel****.

I'm looking forward to welcome you again at our property, maybe already during this summer.

Have a great day.

Sincerely Yours,

Marek Koumal
General Manager
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Prague, Czech Republic
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 May 2014

We stayed at Grandhotel only two nights. There are some positive things about the hotel such as breakfast and wellness that was included in the room price. Room was quite spacious but nothing special with the equipment. I was quite disappointed with the minibar prices as well as with the prices in the lobby bar. I was not willing to pay 3,50 EUR for a pint when you can have the same beer in a nice restaurant for 1,50 EUR. We did not eat there as we were trekking all days. Overall the room rate meets exactly what you get.

Room Tip: Spa is usually overcrowded in the evenings so it is better to go swimming just in the morning.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mirapeaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 16 May 2014
Dear Mirapeaca,

Thank you very much for valuable feedback. I'm glad you did enjoy our Grand breakfast and the wellness and SPA. Our rooms starts from 30sqm to 60sqm some of the with balcony and breathtaking view on High Tatras so I can agree with you our rooms are spacious.
We also offer a GOPASS card. Thanks to this card you can get a beer for 1€ or a coffee for 1€ and many others benefits.

Hopefully we can welcome you at least once again this year.

Sincerely Yours,

Marek Koumal
General Manager
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Staffordshire
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014

What a shame this Hotel is looking so tired and dated. Its in a fantastic location with lovely views and easy walk to the Train Station. We used the train to travel in both directions it was lovely and very inexpensive. Food was good.

The Hotel needs a good overall update on the inside!!

Room Tip: Lovely location, very convenient for seeing the rest of the area by train.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CouplefromStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 15 May 2014
Dear CouplefromStaff,

Thank you very much for sharing your recent stay with us. I can agree with you that our location is one of the best in High Tatras due to no need of using a car and easy access to the best trails in High Tatras. The transport with train is easy, fast and very attractive.

As we are celebrating the 110th anniversary this year I can assure you that we will be having for our guests a very unforgettable activities within our hotel. For example starting this Saturday the 17th of May our guest can relax with our new treatment at our Grand Spa - Garra rufa (well known as Doctor fish or fish pedicure).

More information you can find on our hotel web page or our facebook page.

Once again thank you very much and have a wonderful day.

Sincerely Yours,

Marek Koumal
General Manager
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Belgium
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2014 via mobile

It's ok, but not all that special.
The hotel is old and faded, it's certainly time for a renovation.
The reception service was quite poor (maybe due to language gap) and what was very annoying is that they have only a total of 9 chairs by the pool which had to serve more than 50 people when it was busy. Having said that, the food was good and very well priced and the location is central for the region.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Sandy3129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek K, General Manager at Grandhotel Stary Smokovec, responded to this review, 7 April 2014
Dear Mrs. Sandy,

Thank you very much for your review regarding your recent stay. At first I would like to apologize for overcrowded wellness during your visit - for this reasons we decided to open wellness already from noon until 21:00 (9p.m.).
Great to hear you also enjoyed our gastronomy and service.

I am looking forward towelcome you again within this year.

Sincerely Yours,

Marek Koumal
Hotel Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grandhotel Stary Smokovec

Property: Grandhotel Stary Smokovec
Address: Stary Smokovec 38, Stary Smokovec 062 01, Slovakia
Region: Slovakia > Presov Region > Stary Smokovec
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stary Smokovec
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grandhotel Stary Smokovec 4*
Number of rooms: 79
Official Description (provided by the hotel):
Grandhotel Stary Smokovec, whose history reaches already to the year 1904, is a four-star jewel of the High Tatras. Their heart - Stary Smokovec – with a background of the majestic Slavkovsky Peak, is dominated by this romance of the last century and offers a comfortable basis for your unforgettable stay in the Tatras. ... more   less 
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Also Known As:
Grand Stary Smokovec

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