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Best Western Santakos Hotel
Ranked #8 of 28 Hotels in Kaunas
Certificate of Excellence
Reviewed 1 July 2013

Good hotel, clean rooms, close to Old Town, good variety of choices for breakfast, staff helpful but stay tarnished by extra charges for using the pool. I have never stayed in a hotel before that charges guests for using the pool. The Best Western Santakos allows guests to use the pool area free of charge between the hours of 7.00am - 10.00am. Unfortunately for us we arrived at the hotel on a sweltering June day, 7 hours after that days free period had ended and were subsequently told that if we wanted to use the pool it would cost us 20 Lithuanian Litas per hour to have a swim. Surely they could absorb the cost of these facilities into the room costs like every other hotel I have stayed at.

  • Stayed: July 2013, travelled as a couple
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Thank gotoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 3 July 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +370 37 302 702.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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129 - 135 of 351 reviews

Reviewed 15 June 2013

Just returned from 4 day break from Kaunas staying at best western santakos hotel
One of the best city breaks we have had hotel fantastic staff so helpful and friendly couldn't do enough for us also out and about in city people friendly and helpful some lovely sites to see ie castle lovely restaurants and bars place so clean and good and drink really cheap next time in Kaunas will defiantly stay at best western santakos hotel again .room 221fantastic
Thanks for a lovely break

Room Tip: Room 221 deluxe double worth the extra money
See more room tips
  • Stayed: June 2013, travelled as a couple
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Thank annderek20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 17 June 2013

Thank you for your kind and warm words.
We would love to see you again at the BEST WESTERN hotel Santaka!
Good luck!

Yours truly,
Inga Kerbelyte
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

Our group was very impressed by the location (ideal for both old and new town areas), quality of rooms (new wing), value for money and the excellent and attentive staff. Breakfast was fine but not exceptional, and seating was stretched at times as coach parties were passing through, all on the same schedule! The only downsides were the poor access arrangements to restaurant, bar and pool areas, largely caused by the way the old and new hotel wings have been joined together. The bar is not an attraction. The pool is really just a plunge-pool for the sauna, not big enough for a swim. Overall the hotel is however very good value, comfortable and convenient for a bed and breakfast city visit.

Room Tip: New wing, upper floors.
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  • Stayed: May 2013, travelled with friends
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1  Thank ColchesterItfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 22 May 2013

Dear Guest,
Thank you for writing this response regarding your recent stay at the BEST WESTERN Hotel Sanatkos and telling what you liked. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2013 via mobile

Only spent one night in this hotel when passing Kaunas along my route. I enjoyed my stay and the service was excellent.

The hotel was a bit hard to find by car

Everything worked smoothly in this hotel.

  • Stayed: April 2013
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1  Thank pepieti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 8 April 2013

Dear Guest,
thank you for your kind feedback regarding our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2013 via mobile

I stayed here for business for one night. Hotel has everything for a good stay, with good sized comfortable rooms. Tip: ground floor rooms are close to reception so noise can be heard late at night or early morning.
Wifi is available throughout and is fast and free. Breakfast consisted of a wide choice, self service.

  • Stayed: March 2013
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Thank Derekwozthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 3 April 2013

Thank you for your stay at the BEST WESTERN Hotel Santaka. It was a great pleasure to serve you. And thank you for your feedback and warm words towards our hotel.

We would love to see you again at the Best Western hotel Santaka!

Good luck!

Yours truly,
Inga Kerbelyte
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2013

Hotel was booked by my colleague for the great price with breakfast included. Room was very big, unfortunately cold. Heaters were at maximum but still during the night I was forced to use two blankets. Breakfast is average, they need to improve it.
Location is great, in a quite lateral room to the pedestrian street.

Stayed: March 2013, travelled on business
Thank tarheel12670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 12 March 2013

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +370 37 302 702.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2012

We stayed in Hotel Santakos-Best Western in Kaunas, Lithuania for only one night on our way to Vilnius. Sadly, it was a rather gloomy and rainy day so Kaunas was not at its best. Yet the Hotel was. It is a charming hotel in an old red brick house squeezed in a little street on the verge of the old town. We got an excellent deal; mind you it was October-low season. There is a comfortable car park at the rear, towards which you are led by a polite member of staff. From there you can have a glimpse of a conservatory-an extension of the restaurant in the basement. Admittedly, rooms are a bit cramp but comfortable, cozy and tastefully furnished. So are the staircases, landings and other common areas. What we missed were a few more English TV channels other than BBC world; the news watched for the 5th time somehow loose its appeal. Thrown into the deal we had a fixed menu dinner, which was truly delicious, washed with a bottle of excellent white wine. And breakfast on the morrow. Staff was quite competent and English speaking. Due to the complicated past Russian and Polish are widely spoken in Lithuania, too. Kaunas old town is definitely worth a visit though one day should suffice, I think. Its renovation is near completion. One wonders how speedily they have proceeded considering the extent of damage left behind by the Soviets, glimpses of which one can still spot here and there. The new town, we drove through looks like it is in bad need of some major beautification. But there tourists usually do not go.

  • Stayed: October 2012, travelled as a couple
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Thank kwiewiorowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, General Manager at Best Western Santakos Hotel, responded to this reviewResponded 30 November 2012

Dear Guests,

Thank you very much for taking your time to share your positive feedback with us. We are extremely happy you enjoyed your stay at BEST WESTERN Santaka Hotel. We are glad the food was delicious and we managed to exceed your expectations!
Looking forward to serving you again at Best Western Santaka Hotel,

Warm regards from Kaunas,

Inga Kerbelyte
Managing Director
BEST WESTERN Hotel Santakos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Region: Lithuania > Kaunas County > Kaunas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kaunas
#5 Luxury Hotel in Kaunas
#6 Business Hotel in Kaunas
Price Range: £44 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Santakos Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
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Also Known As:
Best Western Kaunas
Kaunas Best Western

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