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Vilnius Grand Resort
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Reviews (501)
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Reviewed 27 June 2013

It's normally not worth reviewing such chain hotel but on this occasion might be worth it as the service and our stay was little bit puzzling.

We booked their golf package for 3 nights and 2 rounds of golf. Package was great value and we enjoyed the golf. The course is excellent. Basically this is a run of the mill Le Meridien hotel, maybe a little bit modest on Le Meridien scale. All hotel facilities are in good in condition and service is pretty good. But... there were a few things which made us think afterwards why do they chose to do things that way.

- The hotel was almost empty but they separated our group to two floors and gave rooms facing the highway when rooms facing the lake seemed to be empty.
- Upon arrival receptionist were not fully aware of our second room reservation.
- Hotel continued to be very quiet during the weekend and we asked for a couple of hours extension on our last day. It was not possible as there was a big group coming. Again hotel had dozens and dozens of free rooms. We never saw the group coming in as we waited the whole afternoon for our transportation to airport.
- Why advertise free shuttle to town when it leaves you at least 2 km from the centre of Vilnius?
- Booked airport transportation from the hotel on arrival and notified about our golf equipment. Thought it was pricy but on the other hand we should get hassle free hotel bus to the resort. No hotel bus, there was normal taxi waiting at the airport and driver had no knowledge of our large luggage. He barely got it stuffed in the car. Upon leaving the hotel the same taxi to the airport was considerably cheaper, booked and paid to the hotel the same way as on arrival. Why two prices?
- Minibars were empty
- The second 9-hole course was not maintained at all. Why advertise it on the web site?

Some good things too:
- Breakfast was modest but as there was not many guests it's understandable. Everything on offer was very good though.
- Special thanks to the night receptionist for good service and tips.
- We ate in all three restaurants and food was good although pricy compared to downtown but not too expensive.
- Booking taxi from hotel to downtown and back is cheapest option.

Tip for golfers:
The course is designed for buggies. If you chose to walk be prepared for long walk from the hotel and between the holes.

  • Stayed: June 2013, travelled with friends
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Thank Niko_Tampere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMVilnius, Marketing Manager at Vilnius Grand Resort, responded to this reviewResponded 4 July 2013

Dear Mr. Niko,
Thank you for the review and warm words as well as comments.
Please, accept our apologies regarding the inconveniences you experienced.
However we can ensure you, that all our hotel guests are provided with the accommodation in the rooms, which category is not lower than the one according the package purchased.
We also will take in to consideration your remarks regarding the golf course (9hole) and will ensure the proper appearance of it.

What’s concerning the shuttle bus – it stops in the city centre, not in the old town. This is important also for our business traveler and guests, who desire to access the shopping centers. It’s not actually far from the Old town and really reachable by walk along the bridge and central avenue. Or public transport as well taxi services can be an option.

Regarding the transfers – we are providing this service in cooperation with the Taxi companies and always trying to provide proper car type, comfortable for the quests and suitable for luggage. The prices are different according the type of the car and destination.

In conclusion we must notice, that all the remarks we are receiving are essential, despite we are chain hotel.
Thank you one more time – you and all review writers are helping us to improve and become more comfortable and kind to our guests.
Hope to see you again at Le Méridien Vilnius and The V Golf Club!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

First tip, this hotel is not in Vilnius. The clue is in the address, "Vilnius County", some 20 kilometres outside the city. That means you either pay a fortune in cab fares, or hire a car. It also means a very early alarm call when you need to get to the airport.
I stayed here on business as the city was full with conventions, and my office struggled to find a room for me. It was fine, but far from ideal. The hotel reminds you of the sort of giant white elephants usually built with aid money in parts of the developing world. It is a monster of a place, and utterly characterless as a result. The staff are welcoming and efficient, in a corporate kind of way, though check in took longer than it should have done. The rooms are very generous, with views over the parkland that is this hotel's redeeming feature. Everything is clean and modern and works well. It's classic bland international hotel. The business centre is a let down. Small with expensive internet and often with a queue of people waiting to use it. The main evening restaurant is an airy, conservatory space and the a la carte was reasonable, but - again - it's a charmless environment. Breakfast is served in a function room the size of an aircraft hangar. People could come to this hotel and be lost for years!
This is a place for bus parties, out-of-town conventions and golfing weekends. If you want to experience the charming and interesting city, don't come here.

  • Stayed: July 2012, travelled on business
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Thank FilmTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMVilnius, Marketing Manager at Vilnius Grand Resort, responded to this reviewResponded 17 June 2013

Dear Guest,
Thank You for the response. We really appreciate your opinion and we are glad to hear, that you liked the rooms and evaluated our efforts to provide top quality services for our guests.
Yes, our hotel is not central, but we are offering flexible schedule of free hotel shuttle bus to the city centre. However our position allows us to offer unique possibility to combine business and leisure in beautiful surroundings either to play golf on exclusive PGA Golf course.
We are looking forward to solve the inconvenience regarding the internet. What’s concerning the size of the breakfast room - our hotel is really ready to accept large groups, provide services for conferences, conventions. Therefore we have to ensure enough space for comfort of our guests, Anyway, we are doing our best to keep the place cosy and quiet .
The architecture of the hotel’s building is unique and we will be are happy to meet new development plans in the future.

Thank you also for the warm words about our city.
Yes, Vilnius is charming and we are proud to welcome visitors from all over the world as well as invite them to Le Méridien Vilnius.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

My wife and I were not particularly looking forward to our stay in this hotel.

It is not all well located some19km north of the city, and it obliges you to hire a car to tour and the exceptionally attractive room rate rang alarm bells.

Being SPG branded, we were locked in to using the hotel to maintain loyalty status.

We were pleasantly surprised with nearly all aspects of our stay.

Rooms are generously sized, quiet and most have individual balconies with great views of the gardens and lake. Furnishings are a little dated and the air conditioning struggles, however the rooms are spotless and the bedding more than consistent with Le Meridian standards.

Staff impress with every contact and seem determined to welcome you, enthusiastic and to anticipate any request. Mohamed in the terrace bar was outstanding.

The location of the hotel can be used to your advantage as being north of the city provides easy access to Kernave and for us 100 metres for the A2 meant a very efficient journey to Riga.

in short the hotel delivers fantastic value without too many compromises.

Room Tip: Seek upper lake view room in the centre
  • Stayed: May 2013, travelled as a couple
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1  Thank Lynden K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMVilnius, Marketing manager at Vilnius Grand Resort, responded to this reviewResponded 22 May 2013

Dear Mr. Rodney,

Thank you for choosing Le Méridien Vilnius Hotel.
We are really happy, that our efforts to create warm atmosphere and treat our guests according to the highest standards were provided successfully during your stay.
It is also very nice to hear that you have travelled around Lithuania. For your next visit we can recommend you to try our golf course at The V Golf Club and enjoy leisure in the Spa “Oasis”.
Look forward to welcoming you soon!

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Reviewed 6 May 2013 via mobile

The hotel was the perfect place to take our four kids (5 to 14) for a Spring break. They had a blast in the large room and were thrilled with the swimming pool and breakfast buffet. The staff was very friendly and ready to advise on traveling in the nearby area. The grounds are quiet and pretty. Very near Vilnius and local shopping centers, but if you don't have a car I think the city is too far.

  • Stayed: May 2013
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Thank JGS501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMVilnius, Marketing Manager at Vilnius Grand Resort, responded to this reviewResponded 7 May 2013

Dear Guest,

Thank You so much for your kind review!
We are really glad your family enjoyed the stay in the hotel – such responses are great motivation for all our team!
For the quest, arrived without cars, we are offering free shuttle bus to the city centre and really hope this solves the inconveniency and we remain the comfortable option by nature.
Thank you once again for choosing Le Méridien Vilnius and we hope to welcome your family back, hopefully soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2013

This hotel looks like low cost air company )
You wanna choose a place - pay for it, wanna eat on board - pay for it, ooorh you have a baggage - pay for it too, etc...

My room was fully prepaid, but anyway on checkout there was a question "how would you pay?" - very cute )) (solved after double check - "good" personnel)
No free internet - greedily for such big hotel.
No free drinking water.

Plus
Very comfortable bed, big and clean room and bathroom, fresh air outside.
Minus
Biggest minus (IMHO) - noise reduction.
You'll hear every guest opening or closing their doors, starting from 6-7 a.m.
Drunk people coming from bar at night, screaming to whole "superior" wing.
Location to Vilnius - no comments )). If you don't have a car, forget this place (like written in one of previous comment, shuttle route not good).

So if you are not drunking golf player, waking up in early morning - I'll not suggest this place.
Of course it's only my opinion...

  • Stayed: May 2013, travelled as a couple
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1  Thank danvoodoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMVilnius, Marketing manager at Vilnius Grand Resort, responded to this reviewResponded 7 May 2013

Dear Guest,
Thank You very much for all the comments and observations. We are really dejected to hear, that you have faced inconveniences during your stay.
Please be informed that we have shared your comments with our team for improvements.
We really apologize for the misunderstanding at the Reception.
Regarding the noise reduction – we ensure, that all our buildings comply with noise insulation requirements, but please, accept our excuses if this interfered your comfort.
It’s very pleasant to hear that you liked the rooms.
Speaking about the location of the hotel – we are proud to offer our guest the possibility to relax in a quiet place, only 20 min drive from Vilnius city centre, surrounded by lakes and golf courses nearby.
There is a free shuttle bus to the city and back and we really regret that you did not find it useful for you.
However, we really hope you enjoyed your vacations and it will be a pleasure for us to welcome you back next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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