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“Pluses and some big minuses”

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Moon Garden Art Hotel
Ranked #19 of 88 Hotels in Vilnius
Certificate of Excellence
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Pluses and some big minuses”
Reviewed 9 May 2014

On the plus side, it is in a good location, there are high ceilings, there is a lot of hot water in the shower, the service at breakfast is good and the wifi is good.

On the negative side, the pillows are lumpy and hard as rocks (really, can't they get decent pillows?), the view out the window is of an expanse of weeds, the walls are not insulated and you can hear every comment in the next room not to mention the screaming baby and the chef at breakfast serves eggs that are either overcooked to the point you cannot eat them or cold or both.

Worst of all, housekeeping apparently didn't like it that I had a few magazines on top of my suitcase so they opened the suitcase and tucked them inside. Inappropriate and very creepy.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Wandering20082008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoonGarden H, Manager at Moon Garden Art Hotel, responded to this review, 15 May 2014
Dear Guest,

Thank you for staying with us and for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us. Please know that we are taking your feedback to heart and focusing on improving.
It’s a pity that you did not use our proposal regarding “pillow menu”. All information about that is being presented in the rooms.
I hope that you will stay with us again so that we can have another chance to provide you with a superior experience.

Yours sincerely

Laimute Zuloniene
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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244 reviews from our community

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    3
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26
128
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Geneva, Switzerland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

Fabulous design, great location, really warm and caring staff. I stayed with friends during the Christmas time, and I absolutely love the place! The room was very clean, cozy and light. The interior is really an artwork, and it is seen in every detail! The hotel is located just a few minutes walk from Vilnius historical center. We were able to enjoy the city old-town with its shopping and dining just by walking from the hotel. The restaurant is a pure delight, and everyday breakfast was marvelous. I would definitely stay here again!

  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
1 Thank Yuriy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2014

Nice hotel at a nice place close to the old town.
There is no elevator wich is a big minus. Room doors are equipped with normal locks, no cards, so you have to see that the door is locked and the key on the right side. The lack of ventilation made the air "thick"....

Room Tip: There is no elevator so choose visely..... No vent in the room.....
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  • Stayed April 2014, travelled on business
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Helpful?
4 Thank Micke0072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marius P, Public Relations Manager at Moon Garden Art Hotel, responded to this review, 24 March 2015
Hello, Micke. Thank you for your honest review. We always try to deliver excellent service for our guest and meet all their needs, so your opinion is very important for us. Our hotel is established in historic 19th century building and the elevator would distort the authenticity of it. We have plans to install it in the future when regulations would change. Today, at all times we have strong male staff members who help our guests move or transport their luggage in the hotel. What considers ventilation: we installed windows that reduces sound noise and keeps the rooms warm at cold season. We are very sorry for the inconvenience and hope these discomforts did not spoil your overall experience at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 January 2014

We stayed overnight in this nice and recent opened hotel. Very nice and stylish design, excellent restourant, with very good service, and delicios food. Very nice art work of cook, with excellent quality and expierence. Rooms are nice designed, and light. Bit noisy on street side, but Hotel is located on quite quiete street. Location is very good for visiting old town.

Room Tip: Rooms on garden side are more quiete.
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  • Stayed January 2014, travelled as a couple
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Helpful?
4 Thank Dace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Moscow City, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 November 2013

My family and I stayed in this hotel last week. We loved it! The staff is very professional and very accommodating, especially helpful for us as we have kids. We had everything for the children provided and the staff were very friendly with the children.

The design is unbelievable - every detail is thought through and the rooms are bright and clean and quit. The location is great as we could walk everywhere.

The food at the restaurant is definitely of European quality. I stayed in London Baglioni Hotel once and this is definitely the closest to it!

Recommend to visit 100%!!!!!

Room Tip: Executive apartments are great!
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  • Stayed November 2013, travelled with family
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Helpful?
3 Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 November 2013

We came to Vilnius to spend few lovely days. This hotel was the best choice. Only few minutes from old town, staff helped us in all situations... Cozy, warm and high modern room. The most exciting hotel I had ever been. Next time I will know where to stay in Vilnius. Thanks a lot for all your help !!!

  • Stayed November 2013, travelled as a couple
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Helpful?
5 Thank Luca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 November 2013

Excellent hotel!.Great location, near to all sights and many restaurants and bars nearby. Big rooms, beautiful furnishing & decorations. This hotel made our stay in Vilnius to a great pleasure ! Extremely nice staff ,excellent restaurant and breakfast . Interesting historic building in a quiet area in old town.

  • Stayed October 2013, travelled on business
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    • Cleanliness
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Helpful?
4 Thank Arthur K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moon Garden Art Hotel

Property: Moon Garden Art Hotel
Address: Bazilijonu g. 10, Vilnius 01304, Lithuania
Region: Lithuania > Vilnius County > Vilnius
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #19 of 88 Hotels in Vilnius
Price Range (Based on Average Rates): £
Hotel Class:4 star — Moon Garden Art Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
Charming and cosy MOON GARDEN Art Hotel stands in the heart of Vilnius. This genuine oasis of peace and tranquility, combined with refined luxury, will enchant you with elegance and originality. Here, everyone will discover their paradise - both those coming for a business visit or looking for a unique place to stay. ... more   less 
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