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“Think twice before you book this hotel”

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von Stackelberg Hotel Tallinn
Ranked #13 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 18 May 2011

In my books it's called misrepresentation! You book one thing and get something else!
We were also bumped into another hotel, along with others on the same day. It seems to me they are happy to accept bookings, but if a conference comes along meanwhile, they will find other accommodation for their guests - on arrival! It's as if the main hotel is the showcase and trap for something far less. To be honest I feel that the Management/Owners are putting their staff in an intolerable position in having to deal with very disgruntled customers. There wasn't a builder or materials in sight and we were there mid week. We put a lot of effort into choosing the hotel we wish to stay at - use precious leave and pay hard earned money for our leisure - this Hotel's Management let the beautiful city of Tallin and its tourists down. Avoid disappointment by booking elsewhere.

Stayed: May 2011, travelled with friends
4  Thank gemsearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrTll, Owner at von Stackelberg Hotel Tallinn, responded to this reviewResponded 21 May 2011

I am truely sorry for the outbooking that occurred on your arrival which is unacceptable......I do understand that our reception had arranged rooms for you at a similar 4 star class hotel next to the hotel, but will investigate the issue further if you could send me your name
During this period we did have builders on the top floor of the hotel that had been isolated with a seperate entrance for them so as not to disturb guests......unfortunately the construction company was supposed to have finished the renovation of the last rooms 1 week earleir, which has resulted in this overbooking situation
The complete renovation of the hotel has now been completed, and I would be very happy to offer you a free weekend stay during this year in one of our newly refurbished Zen rooms on a complimentary basis if this is acceptable to you.....I look forward to hearing from you and can assure you that this situation is not a norm at the von Stackelberg Hotel

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409 - 415 of 746 reviews

Reviewed 13 May 2011

We booked the hotel in February for a 3 night break with friends in May. We had seen on trip advisor just before we left that people had complained about being moved from the main hotel into the next door City Hotel, which was of a much lower grade, so we emailed to let them know that we did want to be in the main hotel.
When we arrived at the hotel we were very impressed, until we went to book in. We were informed that the hotel was full and we were being moved across the road into a different hotel. Apparently the hotel had builders in (no sign whatsoever of builders or materials), we asked to speak to the manager when the story changed to being overbooked because of a conference. At this time they assured us that the hotel opposite was of the same grade. They claimed to have emailed us to let us know but it was the day before we arrived and we were travelling, we now had no choice but to go to the new hotel.
Later l we checked on line and the Von Stackelberg was listing 4 free double rooms but at a much higher rate that the hotel we were staying at!

  • Stayed: May 2011, travelled with friends
    • Service
4  Thank maryc34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2011

we had reserved a double deluxe zen room with spa bath, zen atmosphere, ... my boyfriend even chose the option wine and fruits for 22 euros.
When we arrived, the girl at the reception was strange, very tired, holding 2seconds my bag, and when we came back, because the room was not ready. She asked us to pay as soon as she saw us. We did.
When we came back, she did not helped us taking back the bags, which were behind her, explained us quickly, without moving, where our room was...so we left to sick for it, but did not find, it was not nice to let us without showing at least the other buildong where we had to sleep. For the second time we came back to the reception and she told that it was last floor in the building next to the exit, but not the main building. She rather did not move... not nice, for the third time. we came to our room, last floor, under the roof, the stairs were not clean, the room either, and it was not the room we had paid for, but a simple room, without bath, without the zen options : no nasa chair, no special lamp, no bambou drawing, no comfort, not very clean, the computer did not work, no flat tv screen, but a very old tv, all that, and the pilot, also dirty, and 2beds, but not one big bed. When we asked for help to try to make the computer put on, the same person told us to press a letter and that's all...we tried everything, but it did not want to work, so we phoned once again, and she said "ok, someone will come". 5mn later, one girl came, very tired after coming upstairs, and she tried everything, during 1mn, but told us "sorry, i can't fix it', and was going to leave the room...We so quickly said that it was not very nice that everything was wrong and not similar to our reservation, and she wanted to see our reservation, admited that was not the room we asked for, but a cheaper one, and that she could not do anything... not caring a lot of customers, in my opinion. So after telling what was missing (she was not sympathetic and compassionned), she said she could offer sauna : it was free, so that was a wonderful joke ! we asked for at least a meal, and she answered we could not enter the restaurant because it had been reserved for the evening... we were desperate, and I was not zen at all (like the room !). She could give back the money we paid for the wine and fruits(not very big and good), offer a discount or offer us something, but she left telling she would ask her manager. Some minutes later, she called and told she could offer us a meal, but just entrée and main dish, or main dish and dessert, and only a soft drink... We accepted, and came to the restaurant, which was, o^bviously, empty !
The coffee machine was in fact an old boiler, and the cofee, 2 little dosette(=2spoons).
We asked if we had buffet for breakfast, because we did not received the informations ; it was included and to 10am.
We chose specially this hotel to offer us some spa treatment, but finally, we decided not to try...after all these annoyances or troubles. We did not really appreciate the stay at the hotel, and i do not recommand it.

  • Stayed: April 2011, travelled as a couple
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3  Thank uwaga_cecilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2011

Our stay at the von Stackelberg reminded me that if something seems too good to be true, it usually is.
We found what seemed to be a very good deal but when we arrived it was explained to us that the hotel have two 'houses'. We were then taken back out of the hotel and down the road to what turned out to be the City Hotel Tallinn which was operated from the von Stackelberg.
This hotel was ok, clean enough, but a little bit shabby, certainly not four star. We didn't enjoy the benefits of the main hotel and were glad we were only staying for two nights.
I'm sure that the von Stackelberg is a very nice hotel, it's just that despite booking and paying for it, we didn't get to stay in it.

Room Tip: he hotel across the road has a great cafe
See more room tips
  • Stayed: April 2011, travelled as a couple
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3  Thank JammieDodger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mgrTll, Owner at von Stackelberg Hotel Tallinn, responded to this reviewResponded 21 April 2011

My sincere apologies for what happened to your reservation - it appears that the von Stackelberg Hotel was overbooked for your reservation, and we were unable to find a suitable Hotel of a similar or better standard on those dates - the only room that was available was at our City Hotel Tallinn, which you rightly said is not of the same standard (It is a 2 star budget hotel) and is not part of the von Stackleberg Hotel Tallinn - I understand from the receptionist that free entrance to the Spa at the von Stackelberg Hotel was granted, but this in no way compensates you adequately for our overbooking - I would like to refund your stay or offer you a complimentary stay with room and breakfast at the von Stackelberg Hotel Tallinn during this year should you plan to visit Tallinn again - please do contact me personally to arrange, and I sincerely hope this will in someway compensate for our mistake

Michael Pilkington

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Reviewed 11 April 2011

We stayed at the Von Stackelberg for three nights in April. It is no more than 5 mins walk from the old town but top tip - make sure u mark the hotel on a physical map/Google maps as once in the old town which has more back alleys [all very interesting] than I care to tell you, it can seem like a maze to get back.

We stayed in a Zen Deluxe room on the first floor with jacuzzi bath. 3 nights B and B in a well sized room with free Wifi, huge plasma TV and computer in the room was 300 Euros.

There is a lovely spa area providing treatments but we didn't have time to check it out.

Taxi from airport to hotel 8 to 10 Euro maximum.

Breakfast is a good selection of hot and cold food.

The bar closes at 10pm [local regulations] but the bars in the old town are open till the wee small hours.

All in all, good value, very clean, little if any noise and handy for the old town.

Another top tip - free Wifi virtually wherever you go in Tallin e.g. bars, cafes, shops etc.....

  • Stayed: April 2011, travelled as a couple
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2  Thank gabriella1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2011

I stayed here for one night on business in on of the Zen rooms.

My first impression after being dropped off at the back was of an old-style hotel that had been sympathetically modernised. The front desk staff were very friendly and efficient.

My major disappointment was the size of my room, compact would be the diplomatic phrase to use. There was barely enough room for all the furniture and you can forget floorspace for exercising or stretching. The bathroom was complete with a spa bath but again there was little space to store toileteries or indeed to get dried.

Breakfast was good, if fairly standard.

On my next visit I might try one of the larger chains for comparison...

3 out of 5

  • Stayed: March 2011
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Thank grabri67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2011

Cannot recommend highly enough, went for along weekend with partner and had a fantastic time. Superb value for money for what is a excellent beautiful hotel. All the staff were friendly and helpful, the hotel is located close to the centre of Old Town and was clean and well set out. The room itself was lovely, very cosy and comforting with all modern features such as TV, internet, phone etc. The bathroom had natural slate tiles and a fantastic shower and a bath with spa facilities. The breakfast covered all taste ranges with hot and cold foods and tasty juices.

I would, and have been, hearty recommending this hotel to friends 110%.

  • Stayed: October 2010, travelled as a couple
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3  Thank DaviesHog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about von Stackelberg Hotel Tallinn

Address: Toompuiestee 23, Tallinn 10137, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 86 Hotels in Tallinn
Price Range: £54 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — von Stackelberg Hotel Tallinn 4*
Number of rooms: 52
Official Description (provided by the hotel):
A comfortable and elegant lifestyle hotel created in the 19th-century city estate of German-Baltic Baron von Stackelberg – a small, cozy quarter of its own located next to the beautiful medieval Old Town of Tallinn, Estonia. Originally built in 1874, the building has an exciting history and underwent complete restoration in 2015 and is constantly being improved and renovated. The von Stackelberg Hotel Tallinn is located directly at the foot of Toompea Hill, only a few steps away from Toompea Castle, Nevsky Cathedral and the numerous landmarks of the best preserved medieval town in Northern Europe. You can enjoy a unique breakfast at the cozy restaurant Emmeline & Otto, which is also opened for fine dining, casual meals and drinks all day long. You can also choose to chill out in front of a fireplace in the von Stackelberg Lobby Bar with a delicious cocktail and a good book from the library corner. You can indulge yourself at our Zen SPA with a visit to the Japanese pool and sauna. ... more   less 
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