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“Excellent Service”
Review of Hotel Schlossle

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Hotel Schlossle
Ranked #17 of 86 Hotels in Tallinn
Certificate of Excellence
Chertsey
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent Service”
Reviewed 30 October 2012

Stayed at the Hotel Schlosse for a long weekend and it was truly excellent. The staff treat you like royalty, nothing is too much trouble. The hotel is quiet and the room was very comfortable. The lounge bar is great, there were not many people there when we went for a pre-dinner drink and I guess it would benefit from a livelier atmosphere but even so, the decor is splendid and service exceptional

  • Stayed October 2012
    • Value
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Helpful?
Thank OttershawBlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, 26 November 2012
Dear Guest,
Thank you for sharing with us your feeling of being treated like a royalty while your stay at Hotel Schlössle. Our staff is always try to do their best.
We are very pleased to know that you had a great time with us and hope that soon we shall have a chance to welcome you back to charming Hotel Schlössle!

Best regards,
Anna Gvozdeva
Guest relations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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Chester, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 October 2012

The old town of Tallinn is quite compact and therefore very congested at peak periods. This hotel could not be better located, it is very close to all the things you would want to see in the old town but it is up a side street, a real oasis of peace and calm. We found it very easy to pop back a couple of times in the day to recharge the batteries.

The hotel is "boutique" style and all the public rooms are beautifully furnished - the reception area and the restaurant are particularly warm and welcoming. The staff really could not do any more to be helpful and make us feel welcome and it seemed very genuine rather than the "have a nice day" variety. We used the hotel restaurant both nights we were there and can certainly recommend it - most of the old town restaurants looked a bit too touristy. Breakfasts were also very good indeed. If I had a concern at all in recommending the hotel it would be that the rooms may be hot in the height of summer and a bit on the small side for a long stay. Given the architecture of the old building quirky rooms are inevitable. It shouldn't concern anybody in the least for a 2 or 3 day stay. If you are going in July/August it might be worth asking for a cooler room away from the top floor.

  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank owen333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, 26 November 2012
Dear Guest,
It`s our pleasure to know that Hotel Schlössle was the perfect base to explore Tallinn`s Old Town for you. We appreciate you pointing out the elegant and at the same time warm style of our property and of course the genuine attentiveness of our staff.
We shall pass you kind words to our employees, also to the restaurant team.
Coming back to your comment regarding the rooms being too warm in July and August, we are glad to inform you that for the next summer we have definite plan to upgrade the hotel facilities, so that next summer our guest could have the most comfortable temperature also on the top floor.
We hope to see you soon in beautiful Hotel Schlössle!
Best regards,
Anna Gvozdeva
Guest relations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2012

In the middle of the old town, the hotel had warmth and character, with welcoming service on arrival with Anthony's (the hall porter ) friendly and informative introduction to our room a highlight. Included was a complimentary bottle of bubbly, free shoe shine service overnight, room service-delivered water and chocolate gratis, among other treats. We had dinner in the grill and the service was likewise friendly and attentive and the breakfast didn't disappoint. Everything spot on. A nice stay and to be recommended..

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank AndyHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, 15 November 2012
Dear Guest,
We appreciate your comments on attentiveness of our staff and will definitely pass your words to Hotel Schlössle employees. They are always happy to receive personal positive feedback from the guests.
Thank you for recommending our property to Tripadvisor readers and welcome back to Schlössle at any time.
Best regards,
Anna Gvozdeva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 October 2012

From our wonderful warm welcome to our gentle farewell Hotel Schlossle made our short stay in Tallinn utterly perfect. The 13th century warmth of the building combined with the stellar staff and service make it a haven from which to expolre Tallinn. The best breakfasts we have had anywhere made complete with crackling fire. Our room and en-suite were beautifully appointed and returning to the hotel after a cold day out was like returning home. Cannot recommend it highly enough.

Room Tip: Our room was across the couryard - lovely and quiet and quant
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  • Stayed October 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank john f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this review, 15 November 2012
Dear Guest,
We are more than happy to hear that the beautiful and cosy atmosphere of Schlössle Hotel made you feel at home.
Thank you for pointing out the small details such as the fireplace in our restaurant and the comfort of your room. All these together with the attentive service make Schlössle such a charming place to stay.
We hope to have an opportunity to welcome you back in Schlössle hotel one day.
Best regards,
Anna Gvozdeva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vantaa, Finland
1 review
Reviewed 22 October 2012

We love loved to stay in Hotel Schlössle. Great service, amaizing food. The hotel was so nice and beautiful, so we spend most of our holiday in the hotel. Bathtub, bottle of sprike wine, fruit plate, sweets and 24h roomservices. Does couple need more?

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Leena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, Manager at Hotel Schlossle, responded to this review, 23 October 2012
Dear Guest,

It sure sounds you truly enjoyed your romantic gateway. We thank you very much for such kind endorsement to many future travelers searching for perfect gateway. It has been our pleasure to have you stay with us and we are very much looking forward to your return visit any time.

Best Regards,

Mara Blaubarde
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederiksberg
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 October 2012

Stayed 2 nights in november 2011 in the Schlossle Suite.
Extremly good service and a fantastic room with big bedroom and lounge.

Food and service in the restaurent is superp.

Can highly recommend this hotel. Everything was good

  • Stayed November 2011, travelled on business
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Helpful?
Thank Kongpoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, Manager at Hotel Schlossle, responded to this review, 23 October 2012
Dear Guest,

What a great comment! We couldn’t agree more with you in regards to comment about our beautiful Schlossle Suite. It is definitely one of a kind! Looking forward to welcome you back soon!

Best Regards,

Mara Blaubarde
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belfast
Level 6 Contributor
272 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 October 2012

From the moment we arrived and reception noticed from my wife's passport that it was her birthday, we were treated like royalty. We were upgraded to the main suite which took our breath away and offered a glass of bubbly. The rooms facilities meant we were reluctant to leave and explore the city. A weekend we will remember for ever.

Room Tip: Go when it's your birthday
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coachIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, Manager at Hotel Schlossle, responded to this review, 23 October 2012
Dear Guest,

Congratulations to your wife on her birthday once again! We were so glad to have been part of this once in a year special occasion to both of you. Thank you very much for taking time to tell how great everything has been during your stay! We are looking forward to see you hopefully next year to welcome you back for another great weekend that you won’t forget.

Best Regards,

Mara Blaubarde
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Schlossle

Property: Hotel Schlossle
Address: Puehavaimu 13/15, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Tallinn
#6 Romantic Hotel in Tallinn
#7 Family Hotel in Tallinn
#16 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
RE-OPENING ON 1ST OF JUNE 2016 The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbour and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant you can discover cuisine reflecting the best of Nordic culinary traditions, and if you are just looking for a casual drink or a private event the Suite lounge in the historical cellars offers the perfect cosy atmosphere. During the summer months the hotels opens its romantic external courtyard terrace, with live music every evening. A member of The Leading Hotels of the World. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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