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“Fantastic old town location, beautiful reception rooms”
Review of Hotel Schlossle

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Hotel Schlossle
Ranked #14 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 27 December 2012 via mobile

Beautiful old hotel in the city of the old town. Easily walking distance to everything. Hotel staff where excellent, couldn't have been more helpful.
Our room was at the back of the hotel in a separate building with the sauna beneath our room. Room was ok, we had paid for a superior room, not sure how it was superior tho.
Rooms are cleaned twice a day, and very well. Maid also cleaned my make up brushes, trying to be helpful, but personally thought was a bit of an invasion of my privacy.
Breakfast had a good selection, cooked breakfast also very good. Did however learn that if you order pancakes, you get 3 very small designer pancakes, not the stack I was expecting, but maybe they think only kids would order them :)

  • Stayed: December 2012
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Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 16 January 2013

Dear Guest,
Thank you for pointing out the important features of Hotel Schlössle that make our property so special: the location, excellent staff and beautiful old style. Each room of our hotel is different due to peculiarity of medieval building. Sorry to hear that the size of your pancake plate was not exactly what you expected but we are glad to know that it did not spoil your breakfast experience in general.
Welcome back to Hotel Schlössle whenever you decide to visit Tallinn again.

Best regards,
Anna Gvozdeva
Guest Relations Manager

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232 - 238 of 538 reviews

Reviewed 27 December 2012

Nothing beats the fairy tale type of atmosphere in Tallinn's Old Town in December. This experience was nicely complemented by Hotel Schlossle's combined medieval and modern atmosphere, excellent service, and prime location just a couple of blocks away from the Town Hall Square, where the annual Christmas market is held. The Christmas market is definitely worth visiting if you happen to be in Tallinn just before Christmas.

The service at Hotel Schlossle was first-class. I want to extend my special thanks to the personnel at the reception. Unfortunately, my name memory is fairly bad, but a young, tall lady and her male colleague were very attentive and professional from the very first beginning. The check-in process was prompt, and we were fluently informed of all essential things and opening hours at the hotel. A nice plus was that we were upgraded to a penthouse room on the highest floor. This room was very spacious, cozy, and decorated with a good taste very much in line with the "medieval" spirit of the hotel.

The hotel's breakfast was substantial and made of fresh, high-quality ingredients. The only negative thing was the speed of the service. We placed an order on two omelettes. From the moment of placing the order, we had 30 minutes available until we had to leave for a nearby museum to attend a guided tour. After waiting for almost 30 minutes for those omelettes and trying to find a waiter or waitress to hurry up our order, we gave up and simply had to leave the hotel for the museum. By this time, we had - fortunately - already eaten many things from the buffet table, so we did not leave the hotel as hungry guests. However, it would have been nice to hear from the waitress in advance that preparing the two omelettes will take about 30 minutes because the kitchen is busy or something else.

The cellar floor of the hotel has been turned into a nice lounge bar / living room. Unfortunately, it was almost empty while we were there, but the snacks and drinks there very good and served promptly.

All in all, a very nice hotel with a wonderful location. There are many high-quality restaurants in the neighborhood and pretty much everything is within the walking distance. Combined with friendly and helpful staff, a nice atmosphere, and well-maintained, very clean facilities, this hotel is worth visiting (in spite of the omelette episode...).

  • Stayed: December 2012, travelled as a couple
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1  Thank MarkoSHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 16 January 2013

Dear Guest,
Thank you for your very kind and detailed review on Hotel Schlössle. We are happy to know that your stay with us was a nice compliment to beautiful Tallinn experience at Christmas time.
Our reception staff is very grateful for your positive comments regarding the service they provide. As for the „omelette episode“, thank you a lot for bringing it to our attention. Feedback like yours helps us a lot to make improvements wherever they are needed. We apologize for inconvenience caused by slow service at breakfast. At the same time we are glad to know that it did now ruin your overall impression of our hotel.
Thank you for recommending us and hopefully we can see you as our guest sometime again.

Best regards,
Anna Gvozdeva
Guest Relations Manager

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Reviewed 27 December 2012

We stayed here at the beginning of December and snow fell, it was SO beautiful. The hotel is warm, exquisite, comfortable, with excellent beds and a Downton Abbey level of service!! The hotel is right in the heart of the old town, close to the main square and you can walk everywhere from here. The breakfast is very good and I recommend the porridge (unusual!). I cannot recommend this hotel too highly, it is very good value and I bet you won't want to leave!!

Room Tip: Room 27 was fine.
  • Stayed: December 2012, travelled as a couple
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Thank Sarratttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 16 January 2013

Dear Guest,
Thank you a lot for giving positive such comments about your stay at Hotel Schlössle and thank you even more for recommending us! We promise to keep up the high level of comfort and service in our house and happy to inform you that your compliments of porridge at breakfast have been forwarded to the kitchen!
We are looking forward to welcoming you back to beautiful Hotel Schlössle.

Best regards,
Anna Gvozdeva
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2012

We were made to feel very welcome at Hotel Schlossle. Warm and friendly staff, great service and a hotel with a wonderful atmosphere in the heart of the Old Town. Couldn't have asked for anything more and can't wait to visit again!

Stayed: December 2012, travelled as a couple
Thank Dabow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 15 January 2013

Dear Guest,
Thank you for your review. Warm and positive comments like yours motivate our staff to keep up doing great job keeping hotel guests happy.
We are looking forward to seeing you again Hotel Schlösse.

Best regards,
Anna Gvozdeva
Guest Relations Manager

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Reviewed 9 December 2012

We went there in early July. It was almost whight night yet. Beautifull city with very freundly people. The hotel comes from the 13th century as the most part of the inner city. Though no aircondition in the streetview room but we did not missed it even in July. The service , the food are ver good as well. When you ask an internet access point they offer you a notebook you can use in your room.

  • Stayed: July 2012, travelled as a couple
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Thank fehervar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 15 January 2013

Dear Guest,
We are happy to hear that your stay at Hotel Schlössle was pleasant and memorable. Thank you for mentioning the possibility of using the hotel`s notebook in your room. We are glad to inform you that now all our guests can also complimentary use an IPad in the rooms, so if you choose to visit us again, we shall provide the latest gadget at your convenience.
You are welcome back at any time.

Best regards,
Anna Gvozdeva
Guest Relations Manager

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Reviewed 2 December 2012

We stayed here at the end of October for 4 nights. I must say what a gorgeous little place this is. The staff were tremendous always smiling and willing to help. Our check in was excellent and we particularly liked the iPad we were given to use while we stayed. We thought this a very good idea. Wifi was very good throughout the hotel.
Breakfast was lovely and we enjoyed the choices on the menu that were cooked to order.
We had a room overlooking the main Street and as mentioned we had no problem with noise. The room was very nice and tastefully decorated. The main square was a few minutes away and there were plenty of bars,restaurants and shops very close by.
We chose this hotel after reading reviews on Tripadvisor and we were so glad we did. I wouldn't hesitate recommending this hotel it is truly a gem of a place. I would definitely stay here again if I returned to Tallinn. It really is the place to stay!!

  • Stayed: October 2012, travelled as a couple
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Thank Bopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 7 January 2013

Dear Guest,
Thank you for such great comments regarding your stay at St. Petersbourg hotel. We are very glad to know that you and your boyfriend enjoyed all the elements of your stay with us from comfort of your room to friendliness of the personnel.
Your feedback is very important to us, as this way we know we are on the right track doing our best to keep the costumers happy.
Welcome back to St. Petersbourg hotel at any time!

Best regards,
Anna Gvozdeva
Guest Relations Manager

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Reviewed 14 November 2012

From the moment we walked through the door into the reception area we were captivated by this enchanting little hotel. The older parts of the hotel are stunning as many other reviews on here will testify. Personally we can't recommend this hotel highly enough. If you can't make your mind up whether stay here, take a look at the photos of the cellar bar. Picture yourself sat in those cream leather chairs, relaxing with a drink after a busy day walking around the city and then make your mind up. The rooms are well furnished and clean. The staff are very friendly and attentive and the location is perfect for visiting Tallinn old town. Yes there is no swimming pool, gym or games room but that's what makes this hotel so good. It's unspoilt. We spent one evening having a meal in the MC Grill and the food was delicious (especially the steak). If you're visiting Tallinn you most definitely need to consider this hotel. We loved it and would go back anytime.

Room Tip: The extra cost for the upgraded room was worth it
  • Stayed: November 2012, travelled as a couple
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1  Thank TouringMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annatln, Guest Relations Manager at Hotel Schlossle, responded to this reviewResponded 30 November 2012

Dear Guest,
Thank you for giving such a warm comments on all the details of your stay at Hotel Schlössle.
It is our pleasure to hear that you enjoyed both the charming style of our property and the friendliness of the staff.
We highly appreciate your recommending us to the readers of Tripadvisor and will be happy to see you in Schlössle again!

Best regards,
Anna Gvozdeva
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Schlossle

Address: Puehavaimu 13/15, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Tallinn
#6 Romantic Hotel in Tallinn
#7 Family Hotel in Tallinn
#14 Luxury Hotel in Tallinn
Price Range: £127 - £357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
RE-OPENING ON 1ST OF JUNE 2016 The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbour and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant you can discover cuisine reflecting the best of Nordic culinary traditions, and if you are just looking for a casual drink or a private event the Suite lounge in the historical cellars offers the perfect cosy atmosphere. During the summer months the hotels opens its romantic external courtyard terrace, with live music every evening. A member of The Leading Hotels of the World. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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