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“Estonia weekend”
Review of Hotel Schlossle

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Hotel Schlossle
Ranked #14 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 27 October 2013

Planned romantic trip to Tallinn and decide to go 5 star hotel where we have been years ago, probably most expensive and situated at old town.
Booked throw internet Junior suite to have room and pre-booked also sparkling wine and transport included from harbour.

I arrived to harbour, driver waiting with sign and had nice drive with limousine to hotel, there had friendly welcome by doorman, or what could call Anthony who also fixed problems at room, took orders, showed sauna and carry luggages, Anthony was excellent and made us feel welcome. Also receptionist Diana step up from staff and restaurant waitress, overall young staff did their job, expect second morning workload was probably too much, forgot our order for warm plate and very tight feeling made morning breakfast not so pleasant, felt like disturb them when asked where is our food or third time asked can get bread, butter runout, wasnt make anymore problems so we manage without, Sunday breakfast was bad start for morning, reception when chekout felt strange, have to stand front of desk and staff tried to stand and sametime tried to work with computer, also when arrived its clomsy way to do all check-in, have to speak loud from far, okey got coffee when arrived but check-out when we waited this process and taxi half hour sitting there it made sunday after bad breakfast even more unpleasant.

Room was ok, nothing to see outside, backyard, Friday Anthony fixed broken lamp, Saturday Anthony was there too when came electricity problem, coffee machine, tv, dvd, minbar where too much for 1 socket, minibar burned and broked, when I told this at chekout, they didnt understand or cared, didnt even apolizige problem, this could expect when its 5 star hotel.

Had sauna Friday, its outside, difficult stairs, there shower didnt stayed on place, but Anthony fixed that too....

overall comfortable bed, nice dinner area with old building feeling, expensive but good food, but breakfast, sunday morning egg benedict were joke, never saw that kind thing, salad and bacon slice on side of plate, then bread piece and top egg, just white egg, sauce didnt taste... Saturday totally different and tasty egg benedict made correct way also saturday morning totally different service, friendly and made you special as these prices should... but all kind small stuff, broken minibar, bad breakfast, halfhour just waiting taxi... average feeling, shame we looked forward a lot this trip and when travel about 3-4 time per year to Tallinn, thought that this is place where visit again and again.. and had nice memory from past.

Lounge at basement has nice fireplace, night time its like disco with dj, area of hotel are peaceful, but very near centre of old town and walk distance of everything

  • Stayed: October 2013, travelled as a couple
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1  Thank Jimmy2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded 7 November 2013

Dear Guest,

Thank you for taking the time to tell us about your stay at Hotel Schlössle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Never the less concerns you described comes as a surprise, as we constantly train our employees to provide same quality service in regards to every aspect of the hotel operations.

However I am glad to hear Anthony has been very helpful. He is indeed great member of our team.

At Hotel Schlössle, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Mara Blaubarde
Hotel Manager

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192 - 198 of 558 reviews

Reviewed 23 October 2013

We wanted to stay somewhere a little bit different during our weekend in Tallinn, and when we saw the great reviews on Trip Advisor we thought we'd exceed our usual accommodation budget and give Hotel Schlossle a go. "A little bit different" it certainly is.. the hotel is located in 13th and 14th century buildings which have been decked out true to the historic period. When you walk in the front door you really do feel like you're somewhere special. Our superior room was large and included sitting chairs, an iPad and a desk, though the bed was a little bit hard to our liking (but things like that are all personal preference..). The L'occitane bathroom products were a nice touch. As mentioned by other reviewers the service was exceptional, you couldn't ask for more polite and helpful staff. It was nice to receive a welcome drink after arriving inside from the cold, and the breakfast was of a high standard.
My only gripes aren't really the fault of the hotel. Unfortunately the guests in the room above us were very noisy after returning at 1am and continuing to party in their room. If you're staying in a building from medieval times I guess you can't expect much in the way of sound insulation, but it did make for a sleepless night for me. Also the small doorways, again a hallmark of the period - if you're tall, beware. I very nearly concussed myself walking out of the room one morning, and I still have a very tender lump on my forehead!

  • Stayed: October 2013, travelled as a couple
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Thank Heidi1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded 7 November 2013

Dear Guest,

It was nice to hear how charming you found hotel to be. Thank you for this lovely note. Although I am saddened to hear your night sleep was interrupted due to noise above, we are very thankful for your patience and understanding. Maintaining building from medieval times can be charming and challenging at times indeed. We are very much looking forward to welcome you to Schlössle hotel once more.

Best regards,

Mara Blaubare

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Reviewed 23 October 2013

My wife and I were met at the airport and enjoyed the complimentary luxury transfer to the hotel. We had been upgraded to the Schlossle after some booking mix up at a sister hotel also in the Old Town. Really welcoming staff (welcome drink offered) , very friendly, professional and helpful , and terrifically comfortable, cosy ,atmospheric, and centrally located in the heart of Tallinn's wonderful old town.
Our double room was very comfortable and well -appointed with every mod con , robes/slippers/ luxury toiletries etc . Free wifi and ipad use in room was very useful and welcome.All staff- concierge , reception ,room attendants were a pleasure to deal with (with one unfortunate exception when we dined in the main restaurant one evening, when I (quite correctly and politely, challenged some entries on the bill).

Food at breakfast , and dinner (on one evening) was of the highest standard in terms of variety and taste. Problem with our room service breakfast one morning when we had to leave early (taxi at 7.15), and the pre ordered breakfast specifically asked for at 6.30 did not arrive until 7.10- had to gobble some of it down very quickly!There may be some service issue re food room service which needs to be addressed.

The two glitches referred to above prevent us giving a 5* rating -so a 4* (very good ) instead, and I would definitely recommend a stay in this lovely boutique hotel to anyone visiting Tallinn in the Old Town.

  • Stayed: October 2013, travelled as a couple
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Thank welford54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded 7 November 2013

Dear Guest,

Thank you for taking the time to leave us comment on tripadvisor.com. We are very grateful for your positive comments that are very encouraging to entire team, however I would like to apologize for not delivering your breakfast on time the morning you left. There has been big misunderstanding which caused unpleasant tone for the day for you and we take even bigger shame for not providing service that should been there in first place.

We really hope you will give us a chance to serve you in future and to provide you with service to your highest expectations.

Best regards,

Mara Blaubarde

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Reviewed 6 October 2013 via mobile

We had been upgraded to here after our hotel had over booked. We were a little cynical on arrival due to the pastel pink exterior making it look a little "Disney medieval" however on entering the building definitly has a wow factor.

The reception staff and porter/ concierge Anthony could not do enough for us.

The suite and room 31 where on the top floor and a bit of a climb after a long days walking but were worth it. The usual things you would expect from a 5* as well as the old building charm and modern comforts such as complimentary wifi and ipads to use.

We stayed 3 nights over a weekend and throughout our stay the hotel was quiet and peaceful.

Breakfast was excellent and the bar is definitly worth going to as well.

There are a couple of oddities. The bar was very very quiet durung our stay and on the friday there was a resident dj despite us being the only ones in. On the other nights it was not staffed at all and we decided not to sit and have a drink rather than try and find a staff member.
I also found it disconcerting how the reception staff stand on your entrance but I suppose this is to show courtesy.

The lixatiin is perfect is one of the most central hotels in old town but is placed on a quieter street off the main square.

  • Stayed: September 2013
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1  Thank firefairie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded 7 November 2013

Dear Guest,

Great to read your letter. Thank you for such a nice comments. I will send my greetings to Anthony and rest of the team as they look forward to hearing how much their efforts have been appreciated. We hope to see you back soon!

Best regards,

Mara Blaubarde

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Reviewed 29 September 2013

From the moment we arrived very late at night due to a flight delay to the time we left, we experienced exceptional service at this charming and historic hotel set in a beautiful city. Sometimes older hotels in historic buildings feel a bit too old or rustic, but even though this hotel dates from the medieval times (13th/14th century), it manages to feel comfortable without losing the charm.

The room was very comfortable as were the beds and the breakfast was truly extraordinary. The breakfast room itself was charming perfection with the massive wood beams, stone walls, linen tablecloths, and chandelier—and the food was top notch quality. Really, really excellent: nice cheeses, good fruit and pastries, and a choice of made-to-order hot breakfasts (the English breakfast was delicious). The bathroom had L’Occitane toiletries, but the only suggestion is to tighten the toilet which wiggled.

Also included: bottled water, wifi (good service), and a sauna. I was curious about a “bath butler” I’d read about on their site somewhere online and the young man wasn’t sure what I meant, but I’m sure he would have drawn my bath had I asked for it—they were just that attentive! The hotel is conveniently located in the old city and so we walked to all the main sites (trams or taxis are nearby for sites further outside the main center). There are less expensive hotels in Tallinn, but this was a treat.

Room Tip: There is no elevator/lift, so a lower level room may be in order if stairs are an issue
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  • Stayed: August 2013, travelled with family
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1  Thank kirklandkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this reviewResponded 7 November 2013

Dear Guest,

I could not be more happier when reading your comment. You could not make us feel better and more proud in what we do. It was real pleasure to be part of your trip to Tallinn and we are very thankful you choose hotel Schlössle to be your home away from home. We hope you visit us soon! Thank you for the nice letter.

Best regards,
Mara Blaubarde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

Both my husband and I were delighted with this hotel and our five day stay. We had arranged car pickup at the airport that went smoothly. Check in went equally smoothly with a nice welcome drink. Our room was in the rear of the hotel up a spiral 13th century stone staircase. We were very thankful for the staff that carried our luggage up to our special room. Yes, the spiral staircase might have been a turn off for some but for us, it added to the charm of the hotel. Our room was large and spacious, comfortable bed, and great Internet.
Breakfast at the hotel was excellent and I followed a Tripadvisor recommendation to have the Eggs Benedict. Yes, it was an excellent recommendation. My husband stuck with his favorite cheese omelet every morning. There were many selection to the buffet and the selections were top notch every day.
The location of the hotel is perfect. It is on a quiet street that is only a short walk from the center of the Old Town. It was very easy to go for walks long or short around the whole Old Town. While we were there, we took advantage of the marvelous free walking tour, a special Estonian Bread Festival at the Open Air Museum, and even a organ recital at the Dome Church. Within a very short distance, you have access to some of the best restaurant of Tallinn and perhaps, some of the best restaurants we have eaten at in Northern Europe. You could pick and choose between more traditional Estonian food and food done with a modern twist using high quality produce presented in a slightly non traditional way. Best of all, you don't have to wait until 8pm to enjoy a lovely dinner!
Without a doubt, we plan to return to Tallinn and when we do, we will stay at Hotel Schlossle. The service is outstanding and little things like printing out our boarding pass for us stand out as mark of a true five star hotel. This is definitely not a cookie cutter kind of hotel and you have to decide for yourself IF you want a special and memorable experience such as we had.

  • Stayed: September 2013, travelled on business
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Thank Claudia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

We stayed just one night in this lovely hotel, on our tour through Scandinavia. It was a perfect location in the middle of the medieval town of Talinn. The young woman manager was incredibly friendly and helpful. She advised us as what to see in the town, where to find a good meal, and was most solicitous to make us comfortable. The hotel is unique in that it is 400 years old, with stone walls which added to its charm. Breakfast was delicious with a variety of eggs, fruits and pastries Buffet or special order. We also enjoyed having drinks in the outdoor terrace. Our room was very satisfactory. Transport was arranged to the ferry on our departure, and luggage was graciously handled for us. We enjoyed the narrow streets, shops, vendors and walking the old wall around the town. It is a special place, and we highly recommend both the town and the Hotel Schossle.

  • Stayed: July 2013, travelled as a couple
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Thank tomverna53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Schlossle

Address: Puehavaimu 13/15, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Tallinn
#6 Romantic Hotel in Tallinn
#14 Luxury Hotel in Tallinn
Price Range: £122 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
RE-OPENING ON 1ST OF JUNE 2016 The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbour and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant you can discover cuisine reflecting the best of Nordic culinary traditions, and if you are just looking for a casual drink or a private event the Suite lounge in the historical cellars offers the perfect cosy atmosphere. During the summer months the hotels opens its romantic external courtyard terrace, with live music every evening. A member of The Leading Hotels of the World. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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