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“Simply excellent”
Review of Hotel Schlossle

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Hotel Schlossle
Ranked #14 of 86 Hotels in Tallinn
Certificate of Excellence
1 review
“Simply excellent”
Reviewed 23 April 2014

This was our second stay at Schlössle so we weren't as surprised about the service and, well, everything, as on the first stay. The pick-up from the airport was flawless even though we arrived a bit before the check-in time, our room was upgraded to junior suite at the reception for no fee and the luggage was carried to our room.

Now, the minor - very minor - nitpicking. In the evening, when I wanted a beer from the minibar, there was no bottle opener. I searched for one, my wife searched for it - it was not there. No problem, reach for the luggage and get my own multitool with a bottle opener. The thought never occurred to us but had we called the reception, I guess the reception would have been knocking on the door about three nanoseconds after putting down the receiver. By the way, on Saturday a bottle opener was brought to the room without asking.

The coffee-maker in the room didn't actually produce hot coffee or water, only warm. Then again, I don't think that can be blamed on the hotel. The coffee was good, by the way, but it had to be drunk before it went cold.

The sound insulation between the room and the corridor isn't that good. However, I doubt the hotel is very much frequented by stag or hen parties noisily arriving from pub crawls at all hours. It certainly didn't make us lose any sleep, just something we noticed.

Kitchen? Yes, from very good to excellent. Both dinner and breakfast are great.

Location? Top-notch. Close to the center of the old town, yet just off the noisiest, most frequented areas.

Reception? Beyond any description but I'll still make a feeble attempt. Imagine an absolutely courteous service that gives you an impression that they're in it not for just the money but are genuinely friendly. Then improve that a bit. (By the way, this also applies to the waiters in the restaurant.) E.g. when I asked whether they could print our boarding passes if I sent them via email and then did not immediately go and collect the boarding passes, they were brought to our room.

What else? Well, the iPad in the room was nice. The Wi-Fi is fast. Our return transport to the airport left on schedule.

Overall I think I could say I was very happy with the stay at the hotel. But I think that anybody reading this already got the general idea.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Topi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 24 April 2014
Dear Guest,

We can't express enough how much we appreciate every single compliment sent our way! Kind feedback like yours is driving force to anyone at the hospitality industry. We are very glad you have truly enjoyed your stay and thank you for pointing out details we still could improve at. The entire hotel team is sending you warm greetings and looking forward to welcoming you back next time. Have a wonderful beginning of the spring and many nice travels ahead.

Sincerely yours,

Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (78)
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English first
Farnham, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014

What a wonderful hotel. Beautiful old building, excellent friendly and helpful staff, scrumptious breakfast, free sauna, great restaurant, spacious, clean and comfortable rooms. Extremely relaxing and fantastic location for everything! Even complimentary umbrellas (which saved us a few times)

Could not fault it at all. Cannot praise it highly enough.

  • Stayed April 2014, travelled as a couple
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    • Location
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Helpful?
Thank foundnotlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 24 April 2014
Dear Guest,

Thank you for such lovely note. It has been great to have you stay with us and we highly appreciate you taking time to tell us about your experience. Hope to see you soon.

Best regards,
Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queens, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 April 2014

Stayed in this hotel for 5 days 4 nights, staff are attentive, warm, always thinking 2 steps ahead of what you need. Buffet breakfast is very good, location is great, the only drawback is the room can get warm, there is heating but no a/c, but overall if I will go back to Tallinn I will stay here again

  • Stayed April 2014, travelled with family
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    • Sleep Quality
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Helpful?
Thank sexycielo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 21 April 2014
Dear Guest,

Thank you for such kind note left on tripadvisor.com. It has been wonderful to have you stay with us and hope to see you soon in near future. To bring you the good news we are thrilled to announce, we are currently installing individual air conditioning units in each room so your stay could be event at better comfort next time. This has been in our plans for a while now and we all are looking forward to have it fully functioning before beginning of summer. Have a nice evening and thank you once again for your kind compliments.

Best regards,

Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 April 2014

There was a mis-communication between us and the hotel, and the pickup service failed to bring us to the hotel. Upon arrival by cab, we were warmly received by the hotel reception in dressed in tuxedo, WOW. Without requesting, the reception granted us a free upgrade to junior suite room for the miscommunication, although it was not entirely their fault. The hotel was clean, the room was classic and pretty, the service was better than excellent. We requested for a international adaptor and 2 was delivered to our room within mins. Really appreciate their initiatives. The breakfast, the locitane shower & shampoo, the sauna, the location were great. Everything were perfect, really nothing bad i can point out. My girlfriend is asking me to come back for subsequent anniversaries.

Room Tip: Do request for the free sauna, it was great! the breakfast is ala carte, and i can customize the me...
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  • Stayed February 2014, travelled as a couple
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Helpful?
3 Thank Ben853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 4 April 2014
Dear Guest,

Thank you for so many compliments and first for taking time to share your experience with us. It has been great pleasure to host you and we are more then happy to hear what a great stay you had. It will be our honer to welcome you back on anniversary as you mentioned already, which will give us even more joy to be part of this wonderful day of yours.

Have a wonderful spring season ahead and many great travels to come,

Sincerely yours,

Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 February 2014

Stayed in the Schlössle Suite, a large room at the top floor of the hotel. Staff is very attentive, and helped with our bags up through the dining room, then up four flights of stairs to our room.

Incredible exposed beams and posts throughout the room which gives such a charming and unique feel. Furnishings and space were well designed. There is a living room, dining room with 8 chair and bedroom. The bathroom has a large jacuzzi tub, and a sauna that could hold six people comfortably. The bedroom floor squeaks, but ok, considering the age.

The hotel is very clean and upscale, exceptionally maintained, and all done without breaking the character and ambiance of the old world charm.

The location is excellent, in the old town, close to the town square, and everything can be explored by foot.

The only thing out of place is some sort of greenish rope lighting on the exterior of the building. A little tacky, though it does have a practical purpose. The medieval maze like street layouts can make it challenging to get back to the hotel at night, so the lighting does help.

Would recommend this hotel, especially the suite, for a fabulous getaway in old town Tallinn.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank IntrepidFeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 28 February 2014
Dear Guest,

Thank you very much for taking time to tell us about your experience while staying at Schlössle hotel! Schlössle Suite you were staying at is definitely one of the most unique hotel rooms if not in entire Baltic region then definitely in Tallinn. So I can definitely see how much you could have enjoyed that.
Have to say that light outside hotel indeed helps hotel guests to find their way back to hotel. So many visitors can not refuse to even take a photo or two.
Thank you for staying with us and for recommending hotel to your friends and family as we hope to welcome you back very soon.

Have a wonderful upcoming weekend.

Best Regards,

Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ghent, Belgium
Level 1 Contributor
3 reviews
Reviewed 26 February 2014

Me and my boyfriend stayed for 4 days and our stay was amazing. The staff was so friendly and helpfull! The service was just over the top! The breakfast was delicious and very fresh. The suite lounge was one of our favourite places to sit. It is so cosy and good to sit and hang out. Our room was amazing. Such a nice bathroom and bed. The centre of Tallin is also very close to the hotel! We even wanted to stay much longer, so we will definitely come back very soon!!! Greetings Gaëlle & Niels

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Gaelle464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 27 February 2014
Dear Guests,

We could not be more please to read such wonderful comment and could not be more happy to hear how much you have enjoyed your stay with us. It has been true pleasure to welcome you at Schlössle and we are very much looking forward to see you back soon. I will forward your kind words to our team which I am certain will be glad to hear how much you enjoyed your stay. Have a wonderful day!

Sincerely Yours,

Mara Blaubarde
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 13 February 2014

I and my wife, together with 2 of our friends, stayed here at Schlossle Hotel in Tallinn for 2D1N last week. Actually, we had initially booked for St Petersbourg Hotel in Tallinn and in fact the hotel has confirmed our reservation, but closer to our date of hotel stay, St Petersbourg hotel staff emailed to inform us that their hotel is undergoing some last minute renovation, and hence they have to transfer our stay to their sister hotel, which is why the 4 of us ended up in Schlossle Hotel.

Schlossle Hotel is situated within the Tallinn Old Town and in fact it’s not that difficult to locate so long as you check their street name against the map (which you should grab a complimentary copy from their tourist information center at the Old Town). Upon check in, their reception was friendly and their bellman (whom I believe his name was Anthony) was very courteous to us with an ever-ready smile and very eager to render us assistance as well as in the carrying of our hand luggage to our rooms. In fact, we were so pleased with Anthony that we had wanted to tip him upon our hotel check out the next day, but apparently, he had finished work and knocked off before we had the chance to do so.

As this hotel does not have any lift, do be prepared to climb up the stairs if you happen to choose a high floor room. Bathroom amenities such as shampoo and body wash are provided, though you have to bring your own toothbrush and toothpaste. Bed is very comfortable so much so that I and my wife slept like babies throughout the night. Breaskfast (ala-carte buffet style) was sumptuous with a wide variety of food. Surrounding the hotel are heaps of restaurants, eateries and souvenir shops which are all located within the Old Town, which we easily walked and explored from Schlossle Hotel to all these places (In fact, our of curiosity, we also walked over to St Petersbourg Hotel and indeed the hotel was undergoing some kind of renovation based on the façade we saw that day).

Under our hotel package, a complimentary one-way trip to or from Tallinn Ferry Terminal D (we took the Tallink Silja Line cruiser which will be at Terminal D) was included in our hotel package and we chose the option for them to drive us to the Ferry Terminal from Schlossle Hotel upon our check out day. In fact, it is quite walkable from Old Town to the Ferry Terminal (perhaps about 15-20 mins of walking).

All in all, this is definitely a worthy choice of consideration for all prospective guests to Tallinn Old Town. Although we were initially apprehensive about having to change our hotel from St Petersbourg Hotel to Schlossle Hotel in the beginning, it turned out to be unwarranted, and in fact far exceeds our expectations, especially for me and my wife since the both of us are celebrating our 4th wedding anniversary. Good job!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JusT76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blaubarde, General Manager at Hotel Schlossle, responded to this review, 17 February 2014
Dear Guest,

First of all congratulations on your 4th wedding anniversary. We could not be more pleased to hear you have chosen to celebrate it at one of our hotels in Tallinn. Have to agree, this city is a great gateway to anyone looking for charm and unique vibe. Would like to also thank you for being so understanding of due to the fact that your reservation was changed from our sister hotel as It has been true pleasure to have you stay with us. Team was very happy to hear so many positive comments you had to share. Your review will be great encouragement to many travelers seeking advice from the trip to Tallinn. We hope to welcome you back soon!

Sincerely yours,

Mara Blaubarde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Schlossle

Property: Hotel Schlossle
Address: Puehavaimu 13/15, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Tallinn
#6 Romantic Hotel in Tallinn
#7 Family Hotel in Tallinn
#14 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Schlossle 5*
Number of rooms: 23
Official Description (provided by the hotel):
RE-OPENING ON 1ST OF JUNE 2016 The Schlössle Hotel can be found on Holy Spirit Street, with its picturesque cobblestones, numerous historic storage buildings and merchant houses dating back to the 13th century. The Schlössle Hotel, is steeped in history and over the centuries has seen numerous owners, among them members of Tallinn's most distinguished patrician families. Located between the old harbour and the Old Town Square, it offers a prime location to explore Tallinn and a city today classified as a UNESCO World heritage site. The luxury five star Schlössle hotel reflects its unique history with lots of original features in its elegantly appointed bedrooms, public areas, all combined with the latest technology and comfort. In the hotels gourmet restaurant you can discover cuisine reflecting the best of Nordic culinary traditions, and if you are just looking for a casual drink or a private event the Suite lounge in the historical cellars offers the perfect cosy atmosphere. During the summer months the hotels opens its romantic external courtyard terrace, with live music every evening. A member of The Leading Hotels of the World. ... more   less 
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Also Known As:
Schloessle Hotel Tallinn

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