My friend and I recently spent a four night stay at My City.The location could not be better, being only yards from the Town Square and other local attractions. The hotel is beautiful, it is spotlessly clean, has a good choice of breakfast and the art work on the walls adds to the ambiance of the building. However, we were left disappointed and frustrated by one small detail- a lack of pillows.
Each bed had one very soft pillow and although the brochure in the room clearly stated that if more pillows were required we only needed to ask at reception, when we did this we received two very different responses on two consecutive days. Firstly, I requested them at 10pm from a young man who was in reception and was informed that he would bring them to our room 'shortly.' We stayed awake until 11:30pm before realising he would not be answering our request. The following morning I spoke to him again and he informed me he had taken them to the wrong room! Later that day my friend again went to reception and requested them again, this time she was informed by a young lady that they, 'did not have any.' !!!!!!!!!
We were shocked by this especially as the brochure stated there was a choice of pillows available including anti allergy and wool. As we had not had a good nights sleep since we arrived, and had spent each day exploring the local area on foot, we weren't fussy and would have been grateful for any kind of pillow but sadly we never did receive them.
As I said, it would be hard to beat this hotel but is seems incredible that a 4 star hotel is unable to provide something as basic as pillows. As well as being frustrated by this situation, we were disappointed by the staff's responses.
I appreciate that this may seem a trivial detail but the lack of sleep resulted in our stay being good rather than perfect.
- Official Description (provided by the hotel):
- My City Hotel is a charming and welcoming little hotel located in Tallinn's medieval Old Town. Hotel's interior is light and provides best pieces of Italian modern art - among other well known artists gigantic paintings of Antonio Pedretti in our lobby area. My City Hotel is situated right in the heart of city - just few steps from the Old Town Square and most tourist attractions. Hotels convenient location is perfect for those who want to explore Tallinn by foot and who prefer to enjoy good shopping, gourmet and entertainment close to hotel. You are also very welcome to visit our Mix Restaurant for delicious dinner or lunch. ... more less
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- Also Known As:
- Domina City Tallinn
- Domina City Hotel Tallinn