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“Clean and affordable, needs more maintenance”

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Kreutzwald Hotel Tallinn
Ranked #12 of 83 Hotels in Tallinn
Certificate of Excellence
South Pole
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Clean and affordable, needs more maintenance”
Reviewed 3 September 2013

I stayed at Kreutzwald for 3 nights with my girlfriend.

The hotel is located slightly outside of Old Town. It is a 20-minute walk to get to the centre. However, a taxi to the centre is about 6 euros, so we ended up taking one quite often. Not a bad location at all.

Check-in was quick and painless. During our stay we were served by two receptionists who were complete opposites. The other receptionist barely smiled or said anything to us whereas the other one was very polite. They both got the job done but a bit more friendliness from the other receptionist would have made our stay better.

Our room was a standard room on the top floor. Very minimalistic and clean. The bathroom was a bit outdated and we experienced a lot of technical difficulties. The shower is basically cheap and terrible. The TV reception was awful. Our air conditioning was working occasionally. The bed was a bit flimsy. These problems gave the hotel a cheap feel.

The free internet is fast and reliable. We really enjoyed the breakfast! However, the juice machine was malfunctioning one morning and they ran out of sausages for a long while another morning.

The price of the hotel is very reasonable compared to other hotels in Tallinn. It makes up for the location. We liked the cleanliness of the room but the lack of attention to detail made it worse than other hotels we have stayed at. The hotel management really needs to step up and pay attention to the smooth running of the hotel. Employees need more customer service training. The breakfast was maybe understaffed which caused issues in supply. The rooms need some maintenance.

Overall, this hotel could be the perfect place to stay with some attention to detail.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank alushousut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
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melboutne
Level Contributor
92 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 August 2013

We stayed here 2 nights and our room was large and spacious, large bed , which was a bit soft, and when we did turn our bed on 1 st night there was a very long hair on the sheets. I was disgusted and we stripped our bed and remade it, from the clean sheets on trolley outside our room.
Room has safe, cupboard , desk with computer, flat screen tv on wall, tea & coffee making facilities, mini fridge which has a lock on it, which I found very strange, and we didn't bother to ask for a key.

Bathroom was okay size , shower with shower curtain, which I hate because they always cling to you, heated towel racks, soap & shampoo dispensers only. There wasn't any bench at all in bathroom to put your toiletries on.
Buffet breakfast was very good. Lots of variety.
Hotel was on a main road , when i say main road in this case i mean with a lot of traffic, old town about 15 mins walk, shopping centre about 5 min walk in other direction.
Bus stops practically outside door of hotel, but we didn't use

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank foreveritalian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2013

We happened to be arrive in Tallinn a day early and that day happened to be Estonian Independence Day. Hotels were extremely full and we had a lot of trouble finding a place. We ended up at the Kreutzwald and they said they had one room left and it was a Zen suite for 180 euros (plus 9 more euros to park). I suspect this is an outrageous price, but we were tired of looking so we said yes.

The suite had a living room and a bedroom and a large bathroom. It's nice, but nothing super special. The internet works and there's a PC in the room if you didn't bring one. The bed is comfortable. The jaccuzi bathroom is huge and is nice for 2 people. Breakfast buffet had a good selection. All in all a good stay, though not worth the price we ended up paying.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moss, Norway
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2013

Had a wonderful weekend at this hotel. Stayed here 3 nights
My only complaint is the traffic right outside. Had a room facing the busy street. But the windows were surprisingly good at lowering the trafficnoise. We heard traffic, but more muffled. Really liked the bed.
We had SPA treatments - excellent!
We also had dinner at the hotel twice and can really recommened the food. The breakfast is also excellent - one of the best hotels I have ever had breakfast in.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lf-Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
179 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 August 2013

This hotel is well situated and an excellent place from which to explore the lovely city of Tallinn.
Our tour group were greeted by a welcoming glass of orange juice, and friendly, helpful staff.
Our room was spacious(no bath, just a shower in our room).
There was free Wi Fi and an actual computer with keyboard in the room.
The heated towel rail in the bathroom was a nice touch.
The bedroom had wooden floors, and was clean, fresh and modern.
Breakfast was very good.
Only one negative......we returned from being out in Tallinn from 8.30-3.30pm to find our room not cleaned and our beds not made, which was a shame.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulinehall33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 August 2013

We stayed at the Kreutzwald for 2 nights in June. The rooms were adequate, very clean, reasonably priced and the hotel it was only a 15 minute walk to an entrance to the old town.But be sure to take a taxi to the hotel from the harbour as it is an hour walk.

What made this hotel stand out was the restaurant, food and service. The restaurant itself has tons of ambiance and is very welcoming. The food is truly spectacular. It didn't matter what anyone ordered, their meal was first rate! The fellows enjoyed the lava steak (the filet mignon is locally raised). It is so good in fact, that you will want to eat every meal there - and you wouldn't regret it! They also have a spectacular outside terrace bar / restaurant. The complimentary breakfast was one of the best I had ever seen! We had to leave early to catch our ferry back to Helsinki and when we booked the taxi for the morning, the front desk staff offered to provide us with a very nice take out breakfast

There is a large mall less than 15 minutes in the opposite direction of the old town (just go under the railway overpass and you will see it on your left.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaventem, Belgium
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 August 2013

We stayed for 2 nights in july.
Nice spacious rooms, Free PC with internet in the room, good bed.
We bought a public transportation card (€ 2 for the card + € 5 for 3 days unlimited transportation on bus, tram and trolley). Trolley bus stops at 50 m from the hotel door:
ideal to travel a bit further away from the city centre. We also used it to take the bus to the airport (only 20 minutes by bus).
1 negative point: a few "foreign" hairs on the floor in the bathroom...

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EJL_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uniquehotels, Member of the Board at Kreutzwald Hotel Tallinn, responded to this review, 7 August 2013
Hello, thanks for the review and the positive comments. I was absolutely horrified to hear the bathroom had not been cleaned to a high standard, this is very unusual and completely unacceptable. Please could you help me with letting me know the dates of stay and room number?
I have sent you a message also.
Sincere apologies
Paul Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kreutzwald Hotel Tallinn

Property: Kreutzwald Hotel Tallinn
Address: Endla 23, Tallinn 10122, Estonia (Formerly Uniquestay Mihkli Hotel)
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Tallinn
#12 Luxury Hotel in Tallinn
#14 Romantic Hotel in Tallinn
#16 Business Hotel in Tallinn
#16 Family Hotel in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kreutzwald Hotel Tallinn 4*
Number of rooms: 64
Official Description (provided by the hotel):
The hotel is located in a historical limestone building and was completed in 1953, the same period the State Library was named after Friedrich Reinhold Kreutzwald, an outstanding public figure of the National Awakening Period of Estonia in the 19th century and the author of the Estonian national epic poem, "Kalevipoeg".The hotel recently completed a throughout renovation, which has retained the buildings' historical authenticity and at the same time added a firm measurement of innovative design and modern comfort to the historical ambience.After the renovation the hotel now has a total of 73 comfortable and stylish rooms and suites: 49 standard rooms, 17 ZEN rooms, and 7 ZEN suites.You can enjoy our Unigue Breakfast at the remarkable Nipernaadi Restaurant, which is also open for all day fine dining, casual meals and drinks.You can indulge yourself at our newly opened ZEN SPA with private saunas, party room with Jacuzzi and experience a variety of different vitalizing and rejuvenating massages and body treatments.Or relax in the Kreutzwald Library Lounge with a delightful pot of tea and a good book from the library.And in the summer you can enjoy the atmosphere of the Summer Terrace - an exiting oasis in middle of the city.Your home away from home ... more   less 
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Also Known As:
Uniquestay Mihkli Tallinn
Hotel Uniquestay Mihkli

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