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“Lovely hotel, poor service”

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Kreutzwald Hotel Tallinn
Ranked #13 of 86 Hotels in Tallinn
Certificate of Excellence
Reviewed 9 December 2013

We were booked to stay two nights at this hotel only to be told upon arrival that a water pipe had broken and our rooms were unavailable. We were travelling with another couple and had booked two separate rooms of which neither was available.. The hotel was full of guests, and we were told to check in at another hotel, where we were given one room to share! They told us to return the next day after check-out time.. They had clearly double booked! Because of this moving of luggage and ourselves in the middle of the day, we were not able do do some of the activities planned for our stay.

We did have dinner at the hotel restaurant, though, and the food was absolutely marvellous! Highly recommended.

  • Stayed: July 2013, travelled with friends
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Thank Lotisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 November 2013 via mobile

Really nice hotel, service and breakfast.

About 10 minutes walk to the old town and 5 minutes to a big shopping center.

The spa was nice, but even better to have a jacuzzi in the room. That's the reason - book the zen room.

If you don't have to live in the old town, this is a great hotel!

Stayed: November 2013, travelled as a couple
Thank mhauger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

I chose the Kreutzwald Hotel on a whim after finding what seemed like an excellent deal on Hotels.com.

A taxi from the airport was less than ten Euros, check-in was friendly, my standard room on the third floor was spotlessly clean, comfortable, had a computer with free internet access (Estonians are spectacularly generous with their internet access, it's free and fast everywhere - rest of the world please take note) and a large TV with BBC News and the other usual suspects.

The city centre is a right turn out of the main doors and a simple ten minute walk. At no point did I find Kreutzwald's location an issue and didn't take a taxi during my four days there.

There are spa facilities that I didn't try but judging by the number of people wandering about in white dressing gowns this is a popular service.

Downstairs is an excellent restaurant which is faultlessly run, welcoming, with a high standard of cuisine. As a vegetarian there was no problem finding a choice of excellently prepared dishes - the mustard lentils tasting far better than it sounds. It is also good value for a hotel restaurant.

Good cooking aside, the restaurant's main asset is its staff. Everyone is convivial - and polite, unobtrusive and prompt service with a genuine smile is the standard. Although I obviously explored different restaurants around Tallinn during my stay, I found I would make a point of popping by of an evening if only for a glass of wine and a chat.

In particular, supervisor Raili and waitress Triinu deserve a special mention for their hospitality, humour and professionalism. Decor, food, service, value - this restaurant cannot be recommended more highly.

Checking-out, I found a minor fault when the receptionist claimed I had had beers, a Pepsi, and some water from my mini-bar, which I hadn't. He showed me the record made by the chambermaid. But I'm not deducting a point here, because when I explained that it must be a mistake, he gladly returned my 50 Euro deposit without hesitation. The customer was considered right, and I left feeling even more impressed - it was a simple mistake, I was given the benefit of the doubt, and it was instantly rectified.

As a footnote, Tallinn is an outstanding city and if you're considering visiting then you won't be disappointed. I plan to return soon, again for leisure, and the Kreutzwald will certainly be my base again.

  • Stayed: November 2013, travelled solo
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3  Thank Stanley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

I spent a very nice weekend with my two friends in this hotel and we felt very spoiled. The hotel is little bit outside of the city center but within a walking distance. I have been in most of the spa-hotels in the Tallinn center and by far this was the nicest one. We stayed in a spacious zen-room which was wonderful! We had a jacuzzi in our bathroom!!! I bet the zen suite is even better! The breakfast was great and we had a dinner at the hotel restaurant once, that was truly delicious! We all had treatments at the spa (different types of massages) and those were top quality massages! The biggest difference between this hotel and the othet spa type hotels of Tallinn is that this was quiet and elegant. No drunk people or noisy children. Only minus is that there is no swimming pool, which I personally value a lot. I will definitely go back to Kreutzwald hotel! btw, the staff is very friendly and helpful!

Room Tip: The standard rooms are ok, but small. The zen room was big and beautiful and had a jacuzzi in the ba...
  • Stayed: November 2013, travelled with friends
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Thank Miia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013 via mobile

One of the best I stayed at, close to all site seeing places. Good food served there even coping with my needs . Full info given on your trips out by staff on site. You can get the bus from the airport that if you tel the driver were you staying drops you within a 200 yards stroll to hotel

  • Stayed: March 2013
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Thank Bryansid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

My single room smelt very strongly of sewage, I was told it was because it was at the end of a corridor and that it had been raining! Their solution was to put on the air condioning !! The fridge was locked, as I was part of a tour, and the safety deposit box faulty! Breakfast was a scrum, the breakfast bar is in a confined area, my orange juice, bread roll and coffee were cleared away while I went to get the rest of my breakfast, I then had to wait for a table!

Room Tip: No comment
  • Stayed: September 2013, travelled solo
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1  Thank TriPalonG107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

It might be we were lucky and upgraded but had a great stay in the hotel. It is not central but finding way into town is not difficult slightly uphill past library and church and you are practically at the top of town in 10 minutes. It is on a main road and you wont get a scenic view. The room provided had a flat screen tv, computer, Jacuzzi, coffee maker and got a good night sleep. The only slight minor points might be access into hotel as I seem to remember steps, so might have to check if not that mobile and breakfast is a bit hectic if there is a group in. Good selection but can be a queue for drinks.Neither was a problem for me. Found staff were friendly

Room Tip: try to get upgraded or pick one of better rooms fir a great stay.
  • Stayed: September 2013, travelled with friends
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Thank bluem5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kreutzwald Hotel Tallinn

Address: Endla 23, Tallinn 10122, Estonia (Formerly Uniquestay Mihkli Hotel)
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Tallinn
#13 Luxury Hotel in Tallinn
#14 Romantic Hotel in Tallinn
#16 Business Hotel in Tallinn
#16 Family Hotel in Tallinn
Price Range: £58 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kreutzwald Hotel Tallinn 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Kreutzwald Hotel Tallinn is located close to the National Library of Estonia at Toenismaegi, one of the most famous landmarks of Tallinn, and has taken its name from the former name of the library, the Friedrich Reinhold Kreutzwald State Library. The hotel is located in a historical limestone building and was completed in 1953, the same period the State Library was named after Friedrich Reinhold Kreutzwald, an outstanding public figure of the National Awakening Period of Estonia in the 19th century and the author of the Estonian national epic poem, “Kalevipoeg“. The hotel recently completed a throughout the renovation, which has retained the buildings’ historical authenticity and at the same time added a firm measurement of innovative design and modern comfort to the historical ambiance. After the renovation, the hotel now has a total of 65 comfortable and stylish rooms and suites: 32 standard rooms, 18 ZEN rooms, and 15 ZEN Deluxe. ... more   less 
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Also Known As:
Uniquestay Mihkli Tallinn
Hotel Uniquestay Mihkli

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