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“First class !”
Review of Hotel Palace

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Hotel Palace
Ranked #2 of 86 Hotels in Tallinn
Certificate of Excellence
Caerleon, null, United Kingdom
Level 6 Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“First class !”
Reviewed 2 August 2014

What a lovely place to stay. Tallin is a fantastic city and this hotel was a superb place to stay to experience it. The hotel was spotlessly clean and modern and the staff so helpful it may be one of my most pleasant hotel stays. Breakfast was fab, fresh egg bar, breads cheeses, fruits, pastries cereals,the only disappointment, as in all hotels, is the coffee. These machines are the bane of my life. The person who invents a proper coffee machine for use in hotel dining rooms will forever be in my heart. The city is vibrant and a superb place fir a city break. A true gem

Room Tip: Our room was perfect.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Kath D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 4 August 2014
Dear Kath D,

Thank you very much for staying at Hotel Palace Tallinn as well as for taking the time and reviewing us!

I liked the straight forward comment about the coffee machines and apologise about disappointing you in this area. However, I do believe these machines are already invented, there are several really good ones around.

Maybe it was a question about the breakfast coffee? Many people prefer filtered coffee for breakfast although I fully understand that some people do not like it that much. In such a case we are happy to serve espresso, cappuccino, cafe au lait and other hot beverages instead. Would you be willing to share this with us in more details, I would highly appreciate writing me directly at kaido.ojaperv@tallinnhotels.ee

Thank you for helping us to improve and we are very much looking forward to welcoming you back at Hotel Palace!

With best regards from Tallinn,
Kaido Ojaperv
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2,282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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English first
Helsinki, Finland
1 review
Reviewed 2 August 2014

We only stayed one night in July 2014 but the hotel met all our expectations and beyond. Location is very close to the Tallinn Old town just couple of minutes easy walk to everything, castles, restaurants, shops, etc. The staff were very friendly and helpful, service was excellent with fluent english and always with a smile.
The hotel building has recently been under a full renovation, so everything inside looks brand new, fresh, modern and stylish. Our room was very quiet although located on the 2nd floor facing a busy street. The room was air-conditioned, elegant, not huge but all new, spotless and clean, decorated in modern style and well equipped. There was a mini bar fridge and tea making facilities and also ironing facilities. Foreign tv channels and high-speed free internet access. Even a new iPad tablet in the room free for use! Very comfortable beds, excellent pillows (2 different), high quality sheets. Luxurious bathroom with good products and a very pleasant shower with a modern rain shower head. Also bath robe and slippers.
Hotel security is top notch. Latest room door locks, in the room there's a small safe with a client-settable keypad combination.
The quality and variety of breakfast buffet was absolutely excellent, fresh and tasty.
A very enjoyable stay, definitely value for money!
Suosittelen ehdottomasti, erittäin hyvätasoinen ja rauhallinen hotelli. Kaikki uudenkiiltävää ja tyylikästä, miellyttävä nuori ja kielitaitonen henkilökunta. Matkamme oli Viking Linen hotellipaketti, hinta todella kohdallaan.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank WhiteCinnamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 6 August 2014
Dear WhiteCinnamon,

Thank you very much for staying at Hotell Palace Tallinn and special thank you for the very thorough review!

We were really glad to read your stay with us was an enjoyable one as well of a good value. Hope this gives us a great chance of welcoming you back at Hotell Palace pretty soon!

With best regards from Tallinn,
Kaido Ojaperv
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Medvode, Slovenia
Level 5 Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 August 2014

We stayed in this lovely hotel for 5 nights. Such well equipped hotel I haven't seen so far. With Samsung Galaxy Tab, ironing board with iron. Hotel was renovated and opened in July, but still so many details were thought about. What a breakfast, you name the food you want to eat and it is there. Compliments.
Still we got some problems with car rentals that was recommended by hotel receptionist. So many hidden extras that weren't on the brochure. We suggest that further customers should check the prices on-line and compare with other rentals.

Room Tip: All rooms are ok.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank PutkaZbilje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 6 August 2014
Dear PutkaZbilje,

Thank you very, very much for the five stars within five nights! Thank you for staying at Hotell Palace Tallinn!

Kindly accept our apologies for a little delayed answer. Since you pointed out a very important issue, instead of giving a promise of dealing with it, we wanted to follow it up before replying. We sincerely apologise for the misunderstandings with the car rental. Generally speaking the feedback about our partners services has been a positive one but we agree, the fee should be easily understandable and displayed clearly. We have discussed this with our concierges and made necessary adjustments.

Thank you very much for this feedback as well as for giving us a chance to improve. We hope your travels will bring you back to our area and are looking forward to welcoming you back at Hotell Palace.

With best regards from Tallinn,
Kaido Ojaperv
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Helsinki, Finland
1 review
Reviewed 31 July 2014

The staff is very friendly. The hotel has a very good location near by everyhing. The room was excellent, enough big and very nicely decorated. And the breakfast was very good. We couldn't expect anything else!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Pirkko2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 1 August 2014
Dear Pirkko2014,

Thank you for visting Tallinn, staying with us and writing a very nice review! We truly appreciate the feedback from our guests.

As your visit seemed to be a positive experience, we are looking forward to welcoming you soon back at Hotell Palace Tallinn!

With kind regas,
Kaido Ojaperv
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
1 review
Reviewed 31 July 2014

Our first impression was wow, this hotel is so beautiful. The staff was really friendly and helpfull and the hotel was perfect. We enjoyed our stay in Hotell Palace and we would choose this hotel again. Thank you!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Verakarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 1 August 2014
Dear Verakarina,

Thank you for your kind review and thank you for staying with us! We were glad to read you enhoyed it!

We hope this will give us a chance of welcoming you back at Hotell Palace Tallinn pretty soon?!

With best regards from Tallinn,
Kaido Ojaperv
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Trondheim
2 reviews
Reviewed 31 July 2014

Good hotel near til Old Town with modern facilities and the staff is friendly and helpsom. However the swimming pool and training center is not free of charge for standard rooms. We had to pay 10 EUR per person per day. Anyway we enjoyed our stay her!


  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Iversen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 1 August 2014
Dear Iversen2014,

Thank you very much for staying at Hotel Palace Tallinn and thank you for reviewing us!

We are also happy to further comment that within all other room categories the rate includes access to the relaxation centre. We decided to leave it our from the standard rooms in order to provide a better room rate for guest just staying overnight and do not require wide choice of extra services.

Once again, thank you for staying with us and we are sincerely looking forward to welcoming you back at Hotel Palace Tallinn.

With best regards
Kaido Ojaperv
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level 1 Contributor
3 reviews
Reviewed 31 July 2014

This hotel exceeded my expectations and was nicer than I thought! Very good location, very friendly staff, nice room and very specious bathroom with radio. Breakfast was also nice. Can recommend this place!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JanittaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KO_EST, General Manager at Hotel Palace, responded to this review, 1 August 2014
Dear JanittaK,

Thank you very much for staying at Hotell Palace as well as for a very nice review! It was my pleasure to extend this to our team as well as to the many people involved with the renovation project of the hotel: designers, constructors, tens of other specialists.

We certainly urge you to visit us soon again, to make sure we have kept the same quality. This would also give us a great chance of welcoming you back at Hotel Palace!

With very best regards from Tallinn,
Kaido Ojaperv
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palace

Property: Hotel Palace
Address: Vabaduse Valjak 3, Tallinn 10141, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tallinn
#1 Romantic Hotel in Tallinn
#2 Business Hotel in Tallinn
#2 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Palace 4.5*
Number of rooms: 79
Official Description (provided by the hotel):
THE BEST MEETING PLACE IN TOWN Hotel Palace, located next to Freedom Square in Tallinn reopened in July 2014 after a total makeover. The Hotel dates back to 1937 and represents one of the most interesting, glamorous and majestic Hotel buildings in Estonia. This business class hotel with 79 rooms has throughout its history been a true business card of Estonia. The corner stone of the building,located only a step away from the most representative square of the town, was finished in 1937,during the pre-war high period of the Republic of Estonia. Architect Elmar Lohk designed one of the most glamorous buildings in Tallinn and its majestic atmosphere specifically for a hotel that would represent estonia at the highest possible level. The hotel building is a monument of national architectural heritage. Having acquired a completely new interior, the building continues its dignified course, traditionally remaining a modern lighthouse in the very heart of Tallinn by retaining its classic atmosphere, which is now combined with up-to-date interior design. The location of the hotel is excellent both for sightseeing in the town and for business travel. ... more   less 
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Also Known As:
Scandic Palace Tallinn

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