Failed to honour a confirmed booking for 2-nights made through booking.com. The hotel did not contact us in advance but when we turned up at 2pm (earliest check-in time) we were told no room was available due to 'over-booking', and that they had booked us in to another hotel instead. Upon expressing our displeasure at this unacceptable practice, and after much discussion, a room eventually became available as if by magic. However this room was truly awful. Just passable if in a very cheap hostel but abysmal at the price they were going to charge. We declined the offer of this room, which I can only assume is not a room they would normally give to guests despite the receptionist saying this was a superior room. We noticed when we left that other guests were checking in, so not sure why no room was available for us but was for them. It is not acceptable that they fail to honour a confirmed booking guaranteed by a credit card. Given the positive reviews by others I cannot believe the room they showed us is typical but we will never no.
- Official Description (provided by the hotel):
- Taanilinna Hotel is a small, comfortable and stylish hotel which is located in the historical part of the Old Town not far from the city wall.* In Tallinn Old Town, close to Viru Gates* A petite and personal hotel with 20 rooms* Parking available in front of the building. The three-story hotel with stylish interior design has 20 rooms: 3 standard single rooms, 6 superior double/twin rooms (incl. 1 room with disable access), 9 economy twin rooms and 2 double deluxe rooms. The hotel has conference facilities, private parking and a terrace in the summer months. The medieval streets of the Old Town are on your door step for shopping, art galleries, museums, medieval churches and theatres as well as the best restaurants, clubs and bars. Principal Banks and Government buildings are easily accessible in the modern city centre. The hotel with its perfect location is a perfect choice for leisure and business travellers alike. ... more less
- Reservation Options:
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