We are regular visitors to the Baltic Imperial for several years. Indeed the hotel is charming and the breakfast is good, internet is however slow. But where the service used to be great, it has gone down. We actually stayed three times in 2011 in the same room and the fridge has not worked at any occassion. And although we mentioned this several times, nothing was done. Service was totally indifferent and the receptionist replied: "Well, we must have been busy..". Also the girl waitress in the restaurant spent more time phoning her boyfriend than serving. She literally threw the menu on the table and simply walked past us and other guests when called.
Perhaps the Estonian management (not Russian) believe they can behave like this, but I disagree. There have been other hotels in Tallinn we stayed in after where the staff still treats you correctly.
Things have changed there for the worse.
- Official Description (provided by the hotel):
- The hotel building is from 1877. It was erected against the city wall which is a late phenomenon in historical tradition. In the contemporary organization of the city it was strategically important from the perspective of protecting the city to leave a free space between the city wall and the buildings. The first data about the dwellings being built against the city wall states 17th century when the city wall started to lose its strategic importance over the bastions. No extensive reconstruction has been done in the building, but throughout times an attempt has been made to preserve everything historically valuable. On the second half of the 19th century, the building was owned by family von Stackelbergs. ... more less
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- Also Known As:
- Baltic Hotel Tallinn