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“Hotel would not honor their own policy”
2 of 5 bubbles Review of Susi Hotel

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Susi Hotel
Ranked #46 of 82 Hotels in Tallinn
Rome
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Hotel would not honor their own policy”
Reviewed 1 June 2011

I booked this hotel online and chose this one because the hotel description stated a complimentary breakfast was offered each morning. Upon check-in at the hotel, I was informed that we were not entitled to the breakfast. When I showed them where it stated in the hotel description about the free breakfast, they disregarded it even though it was there in black and white. I asked them to call the booking agency to clear it up but they refused. They would not honor their own policy for the complimentary breakfast. The customer service was completely lacking. They were not interested in solving the problem. They just told us,"No", and that was it. I would not recommend this hotel based on the way they handled our situation.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank atravelertorome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 reviews from our community

Traveller rating
    31
    54
    36
    9
    2
See reviews for
15
50
16
20
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Ireland
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2011

This hotel was great value! The staff were so helpful at all times, room was large and clean, somewhat musty and dated, but we couldn't complain for the price. Breakfast was nice, salads, mini sausages, boiled and scrambled eggs, fresh bread and pastries. Location was out a bit, but the tram stop into old town was a 2 minute walk away. There is a memorial park accross the road and we got to see a ceromy while there, which was nice. And lastly there is a 3 course meal each evening in the hotel for €5.50, couldn't go wrong!

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carryonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
2 reviews
Reviewed 30 January 2011

Very clean hotel located 2 km from the Tallin international airport and 4 km from the city center. Good starting point to trips outside Tallin, especially to Lahemaa National Park and St. Petersburg, Russia. Spacious and free parking lot. Good breakfasts and relatively low room rates.
Hotel staff speaks English (some of them) and Russian.
Nice decorations of corridors and restaurant depicting weapons, military emblems and historical drawings.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rsz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Netherlands
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 October 2010

We stayed, with a group from Holland during our tour through the Baltic States, in this nice hotel. Very nice rooms, good breakfast and dinner was excellent. There was a bar but it took a long time before you could get someting to drink.

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winneke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
1 review
Reviewed 10 April 2010

Need to take tram to go to Old town (15 mins). The room is very nice and staff is helpful. Price is reasonable! Since we are walk-in, it was already perfect for us!

P.S. It is better the book the hotel in Tallinn especially during Finland's holiday... Many Finnish come over there during holiday.

Stayed December 2007, travelled as a couple
Helpful?
Thank Stewartlyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterrey, Mexico
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 October 2009

This hotel is very good, the rooms are very nice, the price is ok, the staff was very nice but the only problem is that it is not very close to the old town, location is very bad in case you want to go to the old town walking.
But the good thing is that is close to the airport.

  • Stayed September 2007, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iram77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lome, Togo
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 August 2009

Good location, friendly staff. All information requested from reception was promptly answered. Excellent price/quality ratio for booking.com rate.

Room was evidently "communist style", I.E. the room was very long, but not wide, so it made impossible the tv to be in front of the bed (could be solved if used a flatscreen tv). The bathroom was rather small for such a big room - but it rather is a problem not easily solved due to the construction materials used for building the hotel.

Since our rate did not include breakfast, we decided to skip it and eat in Tallinn's oldtown, so won't comment on that.

There is a tram line directly to city center about 300m from the hotel entrance. By car will take around 10 minutes to city center.

Stayed July 2009, travelled as a couple
Helpful?
Thank pjso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Susi Hotel

Property: Susi Hotel
Address: Peterburi tee 48, Tallinn 11415, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 82 Hotels in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Susi Hotel 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Susi Hotel Tallinn

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