I booked this hotel online and chose this one because the hotel description stated a complimentary breakfast was offered each morning. Upon check-in at the hotel, I was informed that we were not entitled to the breakfast. When I showed them where it stated in the hotel description about the free breakfast, they disregarded it even though it was there in black and white. I asked them to call the booking agency to clear it up but they refused. They would not honor their own policy for the complimentary breakfast. The customer service was completely lacking. They were not interested in solving the problem. They just told us,"No", and that was it. I would not recommend this hotel based on the way they handled our situation.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Ebookers, TripOnline SA, Booking.com, Priceline, Traveltool, S.L.U., Agoda, Odigeo, Evoline ltd and Travel Republic (UK) so you can book your Susi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Susi Hotel Tallinn