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“Great location but hotel only average”
Review of Gotthard Residents

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Gotthard Residents
Ranked #46 of 83 Hotels in Tallinn
Manchester
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location but hotel only average”
Reviewed 10 May 2014

We arrived mid morning on a Friday but was checked into our room straight away by a nice friendly receptionist. Good service even though we booked a double bed but got twins.
Room was small but OK, at the front of the hotel. Front rooms very noisy especially Saturday night.
Saturday morning couldn't get a table in the very small dining area. Had to queue for breakfast which is unacceptable. Complained to a different receptionist who covered the weekend days who couldn't care less.
Breakfast plentiful but odd mixture. Bread on the last of 3 day stay was stale.
Best thing about the hotel is its location at the edge of the Old Town.
All in all an average hotel considering the price.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry1075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Hausjarvi, Finland
2 reviews
Reviewed 21 April 2014

Based on the photos Gotthard Residences have on website I didn't know wether to cry or laugh. The room was so tiny you could do anything but lie on the bed. For two people there were only TWO coathangers, no wardrobe, no shelves. Bathroom tiles hadn't been cleaned for ages. Absolutely overcharged. Well, at least we had a window which some guests obviously did not have. Still felt claustrophobic. As we made a last-minute reservation this experience could be expected as the best hotels were already fully booked.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Outi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Cardiff
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 March 2014

I would recommend this hotel to anyone visiting Tallinn. It is located on the northern end of the old town, on a quiet street. We paid an excellent price for two people staying for four nights. If this hotel is on the cheaper range of hotels in Tallinn, I would definitely book it!

The positives:
Well decorated, modern room. The room was cleaned everyday, with fresh towels. The breakfast was always plentiful, and we had no problem getting a table. The reception staff were all multi-lingual- all speaking English. Good location on a quiet street, a few minutes from the main square. Excellent price.

Negatives:
The breakfast choice was quite strange: ratatouille, rice, potatoes with dill, weird sausages and some stale breads. There was also porridge and a range of chillis and condiments. I'm not sure if this is what they eat in Estonia... Also, the reception staff weren't the friendliest.

Overall a good stay in Tallinn.

Room Tip: Request a window with a view. Try to avoid room 102, which opens out on to the dining room.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorlice, Poland
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 February 2014

In my opinion is a very good hotel. I spend there 5 nights (2.02. - 07.02.2014). I didn't have any problems with booking and with stay at hotel. Location is also very good, hotel is situated in heart of city - in old town. The style of hotel is very interesting. My room (N# 304): clean, warm - sometimes to hot so i turned down the temperature; TV, safe, desk, fridge, no wardrobe, design of room is very nice (mixed white wavy walls with woodean beams and bricks); bathroom - small but clean and had underfloor heating, the towels were changed every day. Breakfast: very tasty, a large selection, warm and cold products, the bread was ok but baked rolls werent to fresh.. Staff: helpfull, friendly... just Staff :)

  • Stayed February 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Papryk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 December 2013

Hotel is located in the border of old town so the location was fine and very quiet. I made a hotel reservation via email but they had lost it, luckily there were rooms available. Receptionist didn't really speak a wold to us and wasn't too friendly or nice and none of the people working at the reception said hello to us at any point. We had room 105 at the same level where the breakfast is served but that room was very quiet and we couldn't hear any noise from the breakfast room. Room was very tiny but clean and also tv was supertiny. Breakfast was ok but nothing to mention about. I liked the medieval feeling of the hotel but I wouldn't go back to this hotel because I've seen quite many hotels in Tallinn and I think there are mich nicer ones for the sane price.

Room Tip: Our friends were staying in a room 402 and it was a nice room and much bigger than ours (105) althou...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FinlandTiina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jyvaskyla, Finland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2013

We were staying wtih some friends and there really wasn't any consistence with the rooms. Ours was ok but the other rooms went from bad to worse. One room opened directly to the lobby and the one in the second floor smelled so badly of mold and sewer you could hardly breathe.

And service was really bad. Not a hello was said or anything else. Only some grumps were heard.

The breakfast room was way too small and they didn't bring replacements on the foods fast enough.

Stayed September 2013, travelled with friends
Helpful?
3 Thank Sarpapapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 September 2013

We spent one night in this hotel and that was one night too many. We got a room on the top floor (4th) and even though the room was a basic "nothing special" room, I found it annoying that the only window we had was in the sealing so high that there was no way to reach it. So no fresh air what so ever in the room. The bathroom was inconvenient, there was nothing to contain the water in just the shower area, so once you showered the whole bathroom floor would be wet for a very long time.

I could have been able to deal with all that had it not been for the fact that TWICE during our stay somebody just opened the room door and wanted to enter. First time I woke up in the middle of the night to a man opening the room door and quickly closing it after realizing that someone was in there. The second time we were changing clothes when a woman suddenly opened the door and again quickly closed it. I demanded an explanation at the reception when signing out and it was obvious that the lady in reception just made up a story. She said at night there was a silent alarm and the management came to check all the rooms on the fourth floor and the woman in the morning was cleaning lady. Well, we just happened to know others who staid on 4th floor and none of them had visitors during the night. And if there is an alarm for any reason, I want to hear it! Also from previous experiences in hotels, the cleaning staff knock before entering a room.

As a cherry on top the breakfast room was way too small. People had to stand in line to wait for a table to open up. I think there was maybe 10 tables, nowhere near enough for a hotel with 4 floors of rooms. Also as other people have commented the rooms on ground floor had doors opening either directly to the dining room or they where almost blocked by tables.

I would not recommend this hotel to my worst enemy.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gotthard Residents

Property: Gotthard Residents
Address: Pikk 66, Tallinn 10133, Estonia (Formerly Gotthard Hotel)
Region: Estonia > Harju County > Tallinn
Amenities:
Free Breakfast Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 83 Hotels in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gotthard Residents 3*
Number of rooms: 63
Official Description (provided by the hotel):
Gotthard Residents is located in an historical part of the Tallinn Old Town, on Pikk Street near the Fat Margaret with its Maritime Museum and the legendary St. Olaf's church. From the windows of the hotel opens a great view on the historical Three Sisters on the one side, and a breathtaking sea view on the other side. The location of the hotel is very suitable for all travellers who visit Tallinn - only 20 minute drive from airport and about 5 minute by foot from the Passenger Port and Central Railway Station. The building of Gotthard Hotel is a great example of architecture of the beginning of the 14th century. The interior is carried out in Medieval style, decorated with unique elements of ancient furnishing. ... more   less 
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