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“Location good, hotel service terrible”

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Rixwell Old Town Hotel
Ranked #43 of 83 Hotels in Tallinn
Sydney, Australia
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Location good, hotel service terrible”
Reviewed 22 June 2013

We stayed 4 nights here which was 4 nights too long. My husband stayed here a couple of years ago and told me the location was great but the room were small so we booked a larger room....well apparently it was larger...it was long and skinny with two twin beds pushed together with a box spring and something on top...you would not call it a bed as as the mattress was only just over an inch thick. It was so soft , absolutely no support. My sofa bed at home has a thicker mattress. The pillows went to the mattress as soon as you touched them so my husband went out and asked the girl cleaning the next room for additional pillows and she looked at him like he was an alien. She brought them eventually but they didn't really help as still very thin. Also NO amenities at all. Liquid soap in the shower that was all and it was horrible.

Our mistake not seeing the "green" sign in the bathroom about recycling of towels and we left our towels on the edge of the bath and on the edge of the sink....to my horror they were still there when We came back to the room several hours later... That means that neither my sink or bath were cleaned. That night I accidentally dropped a spoon from the desk onto the floor...I purposely left it there....it was still there 3 days later upon our checkout....very lazy staff and the room was never cleaned - only the beds remade.

The worst thing was that our rooms right over the Cafe Madmoiselle and we came home one night to hearing a live band directly across the street - apparently a private party was going on...we thought ok, the music will stop at midnight...to our horror it didn't. At 12:30 my husband got dressed and went to reception to complain and they told him there was nothing they could do...the police will not enforce noise laws so no point in even calling. I tried to call down at 1am, only to find out that there is no number for reception on the phone. There is supposed to be a special button,But our phone didn't have it so I dialed an outside line and called the hotel and let her hear the noise in my room and I had our window closed.. She told me there was nothing she would do. I told her with our windows shut, the room was like an oven, she didn't seem to care. We ended up taking the bedspread cover off the comforter so we at least had a sheet on us as with the windows shut it was so hot, but you still want something on you when you sleep.

We complained to the morning manager and they just shrugged. We have family in Tallinn and they were appalled by the staff. I regret staying there and certainly will not recommend to anyone.

Room Tip: Don't do it!
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  • Stayed June 2013, travelled as a couple
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Helpful?
3 Thank marrob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
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San Francisco
Level Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 16 June 2013

Historical building and interesting hotel within the old city limits of Tallinn. Hotels is an old building so be prepared for a small elevator, the walls of the rooms are not thick, so if you have noisy neighbors, it can be difficult.
The buffet breakfast was fine, nothing very special, but there was enough to select from to get through the morning.
I would recommend the hotel for its location and value.

  • Stayed May 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank OneMansPerspectives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pornainen
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2013

Our travel agency had made a special remark on the reservation about this being our 50th wedding anniversary trip. I have often stayed in Tallinn, in various hotels, but unfortunately the room we got was below all expectations and standards.

The outside of the hotel looked nice (I prefer old buildings), the location ´was good, the lobby was OK, breakfast room likewise. Breakfast rather mediocre but sufficed.

The room we got was tiny. The two narrow beds were squeezed into one corner so that the only way of getting to one of them was by crawling from the foot end of it! Most unconvenient especially with one of us having a bad knee. There was only one tiny pillow for each, filled with undescribable material, not pleasant!
The bathroom had a bad smell of sewers. The TV set, hung on a shelf and working occasionally, was with a small screen and poor image quality. There was hardly any space for hanging up clothes.

We had such a shock upon arrival - having expected a nice, cozy old style room with normal conveniences - that we did not bother to complain. Especially as we saw - from open doors, when passing by - that the other rooms did not look much different. We had not even asked for an economy room! (I read in some hotel info that there perhaps were 6 rooms somewhat bigger).

Despite the disappointment with the hotel we had a very good 2-day stay. Tannhäuser at the Opera was excellent on the first night, our dinner at the Ribe on the second evening suberb! Warmly recommended. And these could be reached by walking, a definite advantage. Unfortunately the third day plans were spoiled by heavy rain, but will be followed some other time.

Maybe part of the complaint should be addressed to the travel agency?

Room Tip: Check with someone who has been there before! Or insist on a room as shown in the hotel advertising...
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  • Stayed May 2013, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aulikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tallinn hotels

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2013

We arrived at Tallin Airport late in the evening due to our flight being delayed and therefore arrived at the hotel after 22:00. The receptionist was very polite and helpful and upgraded our room as we had made the mistake of booking a room with bunk beds instead of a double bed (a common occurrence according to receptionist). This was very appreciated. The room itself was a good size for 2 people with a decent sized shower room (room 102). Location of the hotel is perfect if you want to visit the old part of Tallin. For the price I expect it would be very difficult to get better than this hotel (bearing in mind it is a budget hotel) this is 5 out of 5 for me.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Southofheaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
825 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 454 helpful votes
Reviewed 29 May 2013

This hotel has lots of character. It is located inside the Old Town near the Western City Gate. It is possible to walk there from the ferry terminal. However, it is a long walk (about 30mn) and it is not very convenient. So you might be better off to either take a taxi from the harbor or walk a bit to the main avenue to hop into a tram. Check-in only starts at 2:00PM. When I arrived, it was around 11:30 AM. The receptionist told me about the check-in time. But as I was not very pleased with this, she tried her best and got the green lights from the direction to let me in my room. I thought this was nice. My room was big enough on 4thF but there was nothing special about it except that I had a great view over the nearby church and section of the Old Town. I had requested a double bed but had two small single beds. The curtains did not block entirely the lights at night. The bathroom was really small and there was no place to sit and relax in the bedroom. They provide a tiny TV set, coffee-maker and a minibar. There is a wardrobe to unpack your clothes. But the room was not really inviting. This is quite a pity because otherwise the hotel facilities are nice. The restaurant is pleasant and well decorated. The staff are also quite nice there. The hotel is extremely well located. Being at one end of the Old Town, it allows you to discover this UNESCO Wold Heritage city on foot and come back when you feel like having a rest. When I left to go to the bus station, I took a taxi (it's far away) and it cost me 7euros.

Room Tip: - Rooms facing the Old Town are probably the quietest - Having a balcony would be a plus.
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  • Stayed May 2013, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Christmate11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
107 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 23 May 2013

I stayed here for two nights this week, and really enjoyed my stay. The location is great - right on the edge of Old Town, and within easy walking distance of all the main tourist sites. The lobby of the hotel is beautiful (seemingly recently renovated). The front desk staff is very competent and friendly. The room was a bit worn (the television seemed to be from the 1990's), but it was clean, comfortable and quiet. And, actually the traditional decor was nice as well.

The breakfast was so-so with most of the hot items served lukewarm (the scrambled eggs were literally cold both days), but the unlimited coffee was nice! I went to dinner at the attached restaurant one evening, and really liked it. The Russian dumplings were excellent, and the waitresses were very friendly.

All in all a great budget oriented hotel!

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rauma, Finland
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 May 2013

We stayed here 2 nights and we really liked the hotel. It is a small, friendly hotel, where is easy to stay. Everything worked really well for us. The room was quite small, but clean and otherwise ok. Breakfast was good for a small hotel. There was everything you would need from breakfast.

Location of the hotel is very good, especially if you are travelling by ship. It is very near the harbour but still in old town. Also it is only few minutes walk to center. There is also nice restaurants near the hotel.

The hotel was perfect for our trip.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marja1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rixwell Old Town Hotel

Property: Rixwell Old Town Hotel
Address: Lai 49, Tallinn 10133, Estonia (Formerly Meriton Old Town Hotel)
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #43 of 83 Hotels in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rixwell Old Town Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Rixwell Old Town Hotel in Tallinn is the only hotel in town, which is built into the original medieval city wall. The hotel's comfy 41 rooms offer an authentic taste of the Old Town at a reasonable price. This hotel is conveniently located in the heart of Tallinn Old Town's restaurant, museum and shopping district. Tallinn's famous Oleviste Church is located on the doorsteps of the hotel and the Town Hall Square is just a short walk away. ... more   less 
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Also Known As:
Meriton Old Town Tallinn
Hotel Meriton Old Town

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