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“Lived up to expectations” 5 of 5 bubbles
Review of Merchant's House Hotel

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Merchant's House Hotel
Ranked #25 of 82 Hotels in Tallinn
Certificate of Excellence
cambridge, uk
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lived up to expectations”
5 of 5 bubbles Reviewed 19 December 2007

I booked the 'Winter Package' with the hotel directly, and added on an extra night. It was absolutely superb value for money.

I decided to take my mum away for a pre-Christmas break, and asked the hotel if we could have a 'quiet room'. We weren't disturbed at all, other than a fire alarm going off, we presume by accident, on the Friday night. On arrival they took us up to a room on the third floor, and initially we were disappointed to see it was a double, but they converted this to twin beds whilst we had lunch. We had the mushroom soup in the hotel cafe and it was wonderful!

The walking tour of Tallinn (included in the package) was excellent - we learned so much about the history of Tallinn and the characteristics of the local people.

That evening was a highlight! We had asked if we could have our dinner as part of the package on the Friday night. We really couldn't believe how helpful the hotel were. There was a large Christmas party in the main restaurant, so my mum and I had a private room. The food was absolutely superb. I really reccommend the strawberry and mascapone desert, and my main course of the beef in pink peppercorn sauce was gorgeous.

We got a Tallinn card, which we used for a couple of bus tours, and also for entrance to Kadriog Palace, Kumu, Peter The Great's cottage, and the Estonian Open Air Museum, about 30 mins from the city centre. The Open Air Museum was set up for Christmas, and we made Christmas decorations.

We didn't have a bad meal or snack anywhere - we ate at the hotel, the Kehrwieder on the town square, C'est La Vie (thanks for the tip on the soup!), the Bonaparte cafe, Contravento and the cafe in the bookshop in the Viru centre.

Our only comments about how the hotel could be improved would be to have longer curtains for the shower - we managed to drown the floor each day! Oh, and one day our room was not cleaned, but it did not detract from the enjoyment of our stay hotel

  • Stayed December 2007
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank domestic_goddess68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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655 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Suffolk, England
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 bubbles Reviewed 18 December 2007

We booked a standard room as it was the last one left, and at first, it seemed quite small with the bed in an alcove and no room either side, and the window opposite a wall looking down onto the courtyard. However, even with the almost constant daylight in June and the window open, it turned out to be very private, comfortable and quiet and we slept very well. It is a very solid building and we did not get disturbed at all. The bathroom was a good size, with a shower fixed in the ceiling (no bath), and lots of hot water. It is an old building and you may need to run the water for a few minutes to get it hot.

Breakfast was very good both at start and finish times – salmon, herring, fresh bread, cheese, fresh fruits, tomato, cucumber, eggs, cereal, fresh coffee tea and juice etc .

Free wireless (well Tallinn is the home of Skype) but with such solid walls you may need to go for a wander round the room or hotel for the best reception –the room over reception ( I think it was the library) was quite useful.

I am really glad I read the reviews and did not go for one of the big chain hotels on the outskirts as the hotel has a lot of character yet is so comfortable, and the location was excellent for sightseeing - right next to the main square and lots of restaurants and cafes. I could have stayed a bit longer ...

  • Liked — Location, comfort, quietness and character
  • Disliked — Nothing
  • Stayed June 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank MaggieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
104 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed 14 December 2007

We booked direct with the hotel (after reading previous reviews on this site) and took their winter package, paying for an upgrade to an executive room. The package is a good deal and included one dinner, a special guided tour, transport to and from the airport, and a free gift (dont get too excited!). The exchange of emails we had before we arrived were amazingly efficient by the hotel and everything within our 'package' was really well organized in advance - on our arrival we even had our own personalized itinerary waiting for us in our room.

Tallin is a wonderful small city. Plenty to see and do. Really good restaurants, bars and lots of historical buildings and museums. We stayed for three days, which is just about long enough to do most things. The hotel is very good, very clean and the room very comfortable. However, it is opposite a rather large beer hall (worth a try in its own right) which was very noisy, and our room fronted onto the street. If you stay here insist on a room over looking the inner courtyard (I wish I had remembered this from other reviews). The extra we paid for the executive room was not good value, as although we did get a bit of extra space that was about all (about an extra 20 euros per night).

The hotel location is perfect, right next to the old square and below the castle district of Tallin. This could not have been better, especially as we had come to see the christmas markets. Within 100 yards from the square and there are plenty of good bars and restaurants within 5 minutes walk. The traditional Estonian restaurant a few paces away from the hotel is really good.

The meal (served in the 'cellar' of the building) we had as included in our package was really excellent as was the guided tour on our first day (a personal guide for just the two of us - great). We could not fault the meal (which included a bottle of house wine) or the service, although the service in the hotel felt a bit impersonal at times.

Being a small hotel (just under 40 rooms) there are not many additional facilities, although my wife enjoyed the spa facilities very much. Despite being relatively small the hotel doesn’t have a truly 'boutique' feel. Reception was often very busy and the service felt a bit less 'personal' than might otherwise have been the case. However, we would certainly stay there again - just didn’t quite get a score of 5 in our view

  • Liked — Its location
  • Disliked — Noise from across the street
  • Stayed December 2007, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank severus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh, scotland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 November 2007

This is a great little find. Location is the best in town, right off the main square. Boutique-feel, tastefully renovated to accommodate some of the original features, and helpful staff.

There's no lift, but the staff carried our bags up and down for us. The Ice Bar and breakfast are excellent, as is the sauna which you can book for private use with 1.5 hours notice.

Our room was very comfortable, although an extra couple of towels and bedside table would have been useful.

  • Liked — location and sauna
  • Disliked — the safe was too complicated!
  • Stayed November 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank seat62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed 2 November 2007

I stayed here with a friend over the weekend of Oct 12-15. First the positives -- The location is great, just steps away from the main square and walking distance from all the sights in the Old Town. Building has been tastefully restored.

I booked through HotelsEstonia.com and while I requested a room with 2 beds this message never got through to the hotel. When we arrived Friday night there was a double bed in the room. Next morning the staff said they would try to move us to another room but that fell through too. The staff were young and enthusiastic but quite inexperienced.

This wasn't my first trip to Tallinn and I found this hotel expensive and over-rated by Tallinn standards. Next time I would go back to the SAS Radisson

Stayed October 2007, travelled with friends
Helpful?
1 Thank SnowInBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle upon tyne
Level Contributor
121 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 29 October 2007

We stayed at this hotel for three nights on the second leg of our Baltic tour. We had two standard rooms that were adjacent but not inter-connecting. The rooms overlooked the courtyard at the back of the hotel and were very quiet - you would never guess that there is an enormous beer cellar on the other side of the street that closes at 4am!

The rooms were not the biggest but were fine for our purposes, with good sized bathrooms, although our air conditioning units made some odd noises which kept us amused!

The hotel is just a few metres away from the old town square and most of the major sights are within 10 minutes walk. It's a great place to pop in and out of during the day and provides a relaxing oasis of calm and refreshment.

The staff were very helpful with advice on our day trip to Finland and organised the purchase of our 'Tallinn Cards' which we found very useful. We saved a lot of time and effort fumbling for cash by just showing the cards to gain entry to many museums etc. Service in the courtyard was ok but we sat for an extended period when waiting in the cafe area for a lunch menu. In the end we had to find a member of staff and after that the service was as you would expect. A minor gripe really.

Breakfast was buffet-style and was very good with plenty of choice.

We would definitely stay here again and would love to see Tallinn when the Christmas markets are open.

  • Liked — Relaxing atmosphere
  • Stayed August 2007, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank quinnkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 October 2007

We stayed at the Merchants House from 18-22 October and had a wonderful time. We booked the Summer (now Winter!) special and tagged an extra day on. For this we got a gift, a tour from a local guide, transport to and from the airport, and a 'romantic' three course meal and bottle of wine.
The transfer was smooth (if not free flowing conversationally!) and book in was easy. We had been upgraded to a suite with our own sauna - a nice touch as we had booked a few months in advance. We chose this hotel largely on the basis of the reviews on TripAdvisor and what we wanted (location, atmosphere, facilities). Our room (suite!) was large, spacious and warm (bit of a necessity as it was getting nippy outside). Bathroom divine - bath, sauna, and an awesome shower.
We had a courtyard facing room (we asked for this after reading previous reviews suggesting this!) and it was fabulously quiet which we wanted. The hotel location is perfect - close to the square and numerous restaurants and bars/cafes. The local guides tip of the "C'est La Vie" cafe (not the more expensive restaurant downstairs) was spot on - we chose the recommended mushroom soup (with puff pastry top) and were suitably VERY impressed. It truly was amazing. We also stopped by for dinner too and that was great (not as outstanding as the soup - but culinary perfection like that is hard to find!).
The local guide was great and not only did we get explanations of location and history (great photos!) - but the other shopping and culinary advice was also much appreciated.
We didn't have the time to try the 'fried egg' restaurant around the corner - but it was packed whenever we popped by - they must be doing something right. The Hotel 'romantic dinner' food was excellent, good choice of wines to select for the free bottle - it just needed a bit more atmosphere. Breakfasts were also good whatever time we arrived (we were not always early risers!). The staff always were very helpful.
My only disappointment was we never got the beauty/spa treatments I had craved... our own fault for not booking early enough.
Beware the week-end influx and make those beauty bookings early! Staff are lovely, Tallinn was beautiful and we had a great time - I'd recommend it!

  • Liked — Location, staff, breakfasts and dinner
  • Disliked — Restaurant lacks ambience - never saw the room service offered
  • Stayed October 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Flo_Maisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant's House Hotel

Property: Merchant's House Hotel
Address: Dunkri 4/6, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#12 Romantic Hotel in Tallinn
#15 Business Hotel in Tallinn
#21 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Merchant's House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more   less 
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Also Known As:
Merchants Hotel Tallinn
Merchants House Hotel

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