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“Nice hotel, nice staff and great location”

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Merchant's House Hotel
Ranked #24 of 83 Hotels in Tallinn
Certificate of Excellence
Southport, United Kingdom
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Nice hotel, nice staff and great location”
Reviewed 11 March 2012

This is the 3rd time we have booked a hotel using the help of comments from Trip Advisor and it has proved right again !!

The staff at Merchants House hotel gave me and my wife possibly the warmest and most enthusiastic greeting we have experienced anywhere we have travelled. We had decided less than 48 hours before we left to book some Spa treatments on the day of arrival.I had left it a bit late to receive any confirmation via e -mail but on arrival we were told it was all arranged and enjoyed some relaxing pampering later the same day and well worth the money.

The hotel is well maintained centrally located in Tallin Old Town and our room was very nice.I cannot comment on rates per room as we got a great inclusive package with EasyJet.

Breakfast was cooked to order on Thursday morning and buffet style over the weekend.Good selection but you need to sort the coffee out and let's have it hot...otherwise great !

The hotel was very quiet during our stay so what it is like during busy periods I would not know.

All the staff were great and the Ice Bar and adjoining lounge with log fire was superb for chilling out with beers and mulled wine after a day out in the cold.

Special mention for Maarja who is possibly the most cheerful, friendly and helpful member of a reception team that we have ever met :)

Altogether thoroughly reccomended and would most definately stay again.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank LambrettaGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
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  • English first
  • Finnish first
  • French first
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English first
Norwich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2012

The Merchant's House Hotel has a great location just 2 minutes away from the main square of the Old Town.

The rooms are clean and nicely furnished, and of a decent size. The room we had was situated just off the courtyard and was very quiet and comfortable with a nice sized bathroom with bath & shower.

Breakfast was very nice, there is a sauna which is free for guests to use, and the mulled wine in the Ice Bar is fantastic.

The staff are very polite & helpful, can't be faulted.

It was just a shame that some of the other guests seemed to want to find fault with the smallest detail that didn't suit them - I'm not quite sure what they were expecting.

I look forward to staying there when I next visit Tallinn.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vegavision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 March 2012

My boyfriend and I recently spent two nights at the Merchant's House Hotel. We stayed in the Courtyard Suite, which was incredible - very spacious, quiet, cosy and the fireplace was lovely to come back to after being out in the freezing cold all day. The location was perfect, right near the main square, and the spa was lovely (we each had a 1 hour massage, which was very reasonably priced). The staff were all very helpful and friendly. The only thing we would criticise would be the breakfast - not too much choice and we found the eggs, sausages, bacon etc. to be rather cold each morning (we wouldn't normally complain about this; however, we just thought for a luxury B&B like the Merchants House Hotel, the breakfast could've been better). We would definitely recommend this hotel - stay in the Courtyard Suite, it's fabulous!

Room Tip: The Courtyard Suite was amazing.
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  • Stayed March 2012, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 March 2012

Rooms are very unusual in the sence that they make very good use of the space in such an old building. All the rooms that I have stayed in have been very clean and comfortable. The bathrooms can smell slightly, but this is in every place in Tallinn, so its not so out of the ordinary.
Breakfeat has a good choice of both hot and cold, staff are very polite and helpful. The sauna is almost as good a Finnish sauna, I do recommend this place, its location is first class, right in the centre and 20 metres from the twon square.

Room Tip: Try Drink Bar which is near by, great food and ciders
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  • Stayed February 2012, travelled on business
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    • Cleanliness
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Helpful?
1 Thank Ciderman_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yateley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 February 2012

Just returned from lovely break at this hotel. Fantastic location and really helpful staff. Booked the break with friends and we were delighted to discover that we were both given upgraded rooms - and given 2 suites-both fab. Lovely individual touches and nothing too much trouble. Enjoyed the ice bar and the breakfasts in the cellar area. Our only minor complaint is that the food and hot drinks could have been hotter. We would highly recommend this hotel and would love to return and see it all in the summer.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 121Alison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 February 2012

We booked this hotel because it had good reviews and looked really nice. When we arrived we checked in and asked if the hotel was busy and were told it was extremely quiet which quite pleased us. We took out bags to our room and ventured straight out. The city is so pretty and there was snow, it was freezing but absolutely perfect. When we went back to the room we were more than ready for a nice hot shower. There was no hot water. We reported it to reception who said they would get it sorted out. So we went back out for the evening. On returning the receptionist said it was all ok, it wasn't though. So they moved us to another room which was very small and pokey compared to the other room. By this time it was close to midnight and then we realised that there was no heating. The receptionist said they would move us again in the morning. We were a little annoyed as although they did move us to another room (3rd time lucky) considering the hotel was near empty they never even offered to put us into a suite for all of the inconvenience caused. We travel a lot and many hoteliers give you an upgrade if they are not busy. Overall two of the three rooms that we were in were quite comfortable but we felt that they all needed a bit of TLC. It was a lovely trip and we would definitely return but not to this hotel as it was quite average.

Room Tip: Court yard rooms are nice.
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank jojo_michael21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
1 review
Reviewed 8 February 2012

The staff is very friendly and helpful. The Hotel is super clean. It is right in the center of the wonderful old town of Tallinn. It is a beautiful historic building. We highly recommend this hotel. We enjoyed our stay there.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaoulBia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant's House Hotel

Property: Merchant's House Hotel
Address: Dunkri 4/6, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#12 Romantic Hotel in Tallinn
#15 Business Hotel in Tallinn
#20 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Merchant's House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more   less 
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Also Known As:
Merchants Hotel Tallinn
Merchants House Hotel

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