This is not a 4**** hotel; also, a certain number of rooms does not - at all- correspond to the photos shown in the descriptions. I found no evidence of a "charming old building", apart from a partly painted ceiling and the cellar vaults where breakfast is served - and I'm an architect....
The access to my first double bedroom was impossible with a medium sized suitcase, it had to be carried over the bed.... to enable a normal person to enter the room. The AC did not work properly, and there was no manual... Had I opened the window, a person, a cat or a rat... could just have jumped in, the window cill was at the inner court level.... I noted that he small size of rooms is apparently a general problem.
Because staff is very friendly and arranging, I got a new room - because there was some free rooms. Thanks a lot, they really have to cope with many not satisfied clients. The new room was ok, the double bed rather confo, and the bathroom just ok.
There is no access for taxis, you have to carry the luggage for some 50 m, no elevator in the hotel....
The spa area is just filthy and narrow... The manicure lady was quite professional, but she was not adequately equipped (4 different old nail lawyers..), and the room was not comfortable.
I shall certainly not return to this hotel, and do not understand the high ratings at Tripadvisor.
- Official Description (provided by the hotel):
- Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more less
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- Also Known As:
- Merchants Hotel Tallinn
- Merchants House Hotel