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“Wonderful service, great hotel experience”

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Merchant's House Hotel
Ranked #23 of 85 Hotels in Tallinn
Certificate of Excellence
Calgary, AB, Canada
Level 1 Contributor
2 reviews
“Wonderful service, great hotel experience”
Reviewed 15 October 2009

I can't say too much about this hotel, particularly regarding the service they provided. The receptionist I originally contacted when I made reservations went to a lot of trouble to answer my questions before we arrived: this included information about buses from St. Petersburg to Tallinn, purchasing ferry tickets to Helsinki, and suggesting a local car rental agency. I would have thought this information was readily available on the internet, but it wasn't. The small Tallinn-based company, Amestic, that rented us a Honda Civic sedan picked us up at the hotel and dropped us off at the ferry terminal when we returned to Tallinn a week later (we drove into Latvia and Lithuanian as far south as Nida on the Curonian Spit—a fabulous trip). The car cost us less to rent than any of the bigger agencies and included pickup and drop-off services that made things very convenient.

Service during our stay at the hotel was exemplary. We stayed two nights. Our room which bordered on the inner courtyard was extremely quiet and cool in the evenings; the bathroom was unique: large, with two sinks and very modern fixtures, and was 'sunken'...you walked down three or four steps into it, giving it a cozy feel. The room itself was very nicely appointed and a good size. In the evenings we sat in the quiet courtyard and enjoyed some of the vodka we bought in Russia.

A great central location in the old town, on a charming street. Good restaurants everywhere! We enjoyed our trip to the Baltic countries so much that we're thinking of returning for a longer period. And we wouldn't hesitate staying at the Merchant's Hotel again.

  • Stayed August 2009, travelled as a couple
    • Value
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Helpful?
Thank lilanick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (114)
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English first
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2009

We stayed at the Merchant's House Hotel in August for 3 nights. We started out in a first floor windowless room. When we asked for a room with a window, our request was quickly accomodated with a move to a second floor room. A minor disappointment was that there were no flowers in the flowerboxes in the court yard as that would have enhanced our view. We were pleased with our room, with the breakfast, and with how friendly and accomodating the staff were. For example, we had to leave early to catch the 6 a.m. Lux Express to St. Petersburg and the front desk staff arranged for a taxi and for a boxed breakfast for us.
A caution for folks with any problems walking, the hotel does not have an elevator and not all stairs have banisters.
The location of the Merchant's House is ideal, less than a block from the Square in the old city. Be sure to check out the 14th century painted ceilings in 2 of the public rooms. And think about indulging in a wonderful message which is done in a separate section of the hotel.

  • Stayed August 2009, travelled with friends
    • Value
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Helpful?
Thank PhxTraveljunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
zuerich
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 26 September 2009

Very nice staff, perfect location (as long as there is no party in the brewery opposite the hotel)

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank hedgie29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yokohama, Japan
1 review
Reviewed 25 September 2009

- located in centre of the old town
- hotel really clean
- good breakfast
- service is really great; speaks good english + generous & friendly people did a lot of help coordinating my Tallinn visit

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank itsumania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Wayne, Indiana
Level 6 Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 8 September 2009

We stayed at the Merchants House Hotel July 2009 for our trip in Estonia. This hotel/area was one the highlights of our Scandinavian vacation.

Positives: The location is so close to the central square in the old town that it takes 30 seconds to get there. The hotel room was very large for European standards, the bed was also large and comfortable, and there was a nice flat screen TV with tons of channels. There was also free wired Internet in the room, and the staff couldn't have been nicer. The room had a great air conditioning system, and the staff was friendly.

Negatives: None really, the breakfast was only OK. If you are staying in Tallinn, I recommend this hotel.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank scooterpie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 September 2009

Stayed 3 nights at the Merchant House. Unbelievable location, but don'e expect to park anywhere near it. The taxi will drop you off on the outside of the square - and you will need to walk a bit. Its a street right off Town square, so its not far.
Had a room in the back courtyard on the second floor.
Smallish room, very odd placement of the TV, and a large bathroom. Overall pretty comfortable, check out the Ice Bar in the hotel.
The breakfast was OK - but after 3 days, pretty sick of beans,bacon and eggs. No variety, but much better than other places.
Staff is extremely helpful with tours, rental cars, and general info.
Not sure about the noise problems people have stated. Although we were in the courtyard, the Beer Haus and the street were dead at midnight, 1am

  • Stayed August 2009, travelled as a couple
    • Value
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Helpful?
Thank mtlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wexford
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 August 2009

Location wise, it doesn't get any more central than Merchant's house hotel in beautiful Tallinn. However, this hotel bills itself as a 5-star, which it definitely is not. The rooms are MUCH smaller than they appear on the website and the "spa" is a tiny basement room consisting of a rowing machine, massage table, and small sauna. The room service menu is extremely limited and kitchen shuts down early, but service and breakfast are both very good. If you can get a good rate, it's a nice place to stay but don't let their website influence your expectations as it's not quite as good as the pictures make it out to be.

Warning - be sure to request a room at the back/facing the courtyards as the hotel is opposite a very busy/noisy brewery so front facing rooms are subjected to lots of street noise.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank SalteeDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant's House Hotel

Property: Merchant's House Hotel
Address: Dunkri 4/6, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#12 Romantic Hotel in Tallinn
#15 Business Hotel in Tallinn
#20 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Merchant's House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more   less 
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Also Known As:
Merchants Hotel Tallinn
Merchants House Hotel

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