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“Perfect, central location, friendly staff, smart but relaxed atmosphere.”

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Merchant's House Hotel
Ranked #23 of 83 Hotels in Tallinn
Certificate of Excellence
Kent
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect, central location, friendly staff, smart but relaxed atmosphere.”
Reviewed 17 February 2010

I have just returned from a 5 night break at MHH in Tallinn with a friend. We had a fantastic time here and cannot recommend this hotel highly enough for a relaxing, centrally located city break! The hotel is literally a few steps from the main town square and very convenient for all the sights.
The hotel was smart without being too formal. The staff were extremely helpful and had a sense of humour - nothing was too much trouble. We asked for tea/coffee making facilities to be added to our room as this was not standard, and the necessary items were delivered to our room in less than 5 minutes at no additional cost!
The beds were comfortable, all linen changed and room cleaned thoroughly every day.
Our only suggestion when completing their satisfaction questionnaire, was that it was a huge bathroom with his & hers wash-basins, yet only had a bath with shower attachment on the taps - it would have been nice to have a walk-in shower or at least a shower screen and wall hook so you could stand to shower in the bath.
Wine was generally expensive in Tallinn restaurants and MHH was no exception with the cheapest bottle priced at £18, however this was a reasonable quality wine. There was a mini bar in the room which did not stock wine, but there was space in it to chill a couple of bottles from the supermarket if required!
We both agreed that Tallinn in the snow is even more picturesque than in the summer months. The snow literally sparkles as if there are crushed diamonds in it. The Old Town of Tallinn is also very peaceful in February with very few tourists which was good.
We had the choice of MHH or The 3 Sisters hotel when we booked - were we glad we chose MHH!!!! Word of warning.....DO NOT GO TO THE 3 SISTERS HOTEL UNLESS YOU ARE FEELING RICH!! The staff there are not as friendly and there is not the same relaxed atmosphere as at MHH.
Worse still, we had called in for a snack after a long walk and asked the waitress if we could order a bowl of soup each and a mineral water. She didn't show us a menu but said they had pumpkin soup which we ordered. The bill came to 470 EEK or approx £30 with tip, for 2 bowls of soup and 2 mineral waters!! A complete rip off even if they do have a high standard restaurant - we had an amazing entrecote steak with fries and trimmings at MHH for little more!!
We also had an evening at The Estonian National Opera House to see Swan Lake and the tickets were incredibly cheap in comparison to London prices for the very best seats -well worth a visit if you like a bit of culture!
Our advice is to stay at MHH for a memorable holiday!

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank AnneMKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (109)
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Wales
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2010

Well placed location round the corner from the main square in the Old Town. Rabbit warren of bedrooms which was really interesting. Bedroom opening onto central courtyard. Well appointed with plenty of room and spacious bathroom with lovely toileteries. Good breakfast with H&C choices which set us up for the day. Friendly and efficient reception and restaurant staff. Synopsis of UK news produced for guests on a daily basis which was most welcome. Very convenient to a number of good bars and restaurants.

  • Stayed January 2010, travelled as a couple
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Helpful?
Thank CymruTravellerWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grenoble, France
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 January 2010

Had we known before we would have stayed longer. But we stayed there only one night. We had a suite for the price of a room. We went to the sauna (free). The service was fine as was the breakfast. I recommend that place.

Stayed December 2009, travelled as a couple
Helpful?
Thank Marco0224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 December 2009

We were a group of 6 girls visiting Estonia for our annual girly weekend away. The hotel had arranged a transfer for us which was ready and waiting when we stepped out the airport. We arrived at the hotel at midnight and were greeted by a friendly face at reception. Our rooms overlooked the courtyard and were each decorated differently but very tastefully. The bathrooms were huge and spotlessly clean. We did not hear any noise during our stay. On our first morning we had our breakfast cooked to order which was fantastic. It was served in the cellar which looked like you were in little igloos. The whole hotel was very quaint. On the other days it was a buffet breakfast which was not as good but still lots of choice and filling enough to keep you going until the evening.The staff were always friendly and helpful and arranged for a couple of us to have massages which were lovely. The hotel is in a fantastic location in the Old Town. Tallinn is very picturesque in the Old Town with lots of little shops, bars and restaurantsdown cobbled streets. The New Town is outside the Old Town walls and you will know you are there by the modern shops and lots of strip clubs!!, so Tallinn has something for everyone!! We visited at the beginning of the Christmas Markets which was a lovely sight although there wasn't anything different to buy from in the shops. Food and drink wasn't as cheap as expected but cheaper than home and most European cities.
All in all we had a great time in Tallinn and the hotel was fantastic value for money and lived up to our expectations.

  • Stayed November 2009, travelled with friends
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Helpful?
Thank jal01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxfordshire uk
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2009

Literally a stone's throw from the Market Place, an immaculate hotel with excellent staff for whom nothing was too much trouble. Very comfortable rooms with a huge bath in a huge bathroom: we loved the inclusion of older features, such as the stencilled ceilings, stained glass windows in the Ice Bar, the walls in the rooms and in the cellar where really sustaining (and healthy) breakfasts are served.
Gorgeous colour schemes and a very warm and kind welcome. We cannot recommend it too much: visit it now!

  • Stayed November 2009
    • Value
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Helpful?
Thank jayneOxfordshireUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2009

We spent two nights in Merchant's House with my sister, both young adults. We made the booking based on TripAdvisor reviews and I have to admit that we were a tiny bit disappointed. Don't get me wrong - the hotel was a solid four-star, but our expectations just were so high. At least where our room was located (on the third floor), you hardly noticed that you were in a medieval building. We saw no sign of the hidden staircases etc. Maybe they were hidden in the suites, since we only had a standard twin room...

The room itself was really clean, nicely (but not luxuriously) decorated and faced the quiet courtyard. The bathroom was maybe a bit plain but the shower was good. I'm a very, very light sleeper and heard some distant thumping bass sounds (from Beer House?) both nights and had to use earplugs - a normal sleeper (e.g. my sister) wouldn't have had any problems with the sound.

The staff at the reception was really helpful and friendly. We didn't use room service, but the prices seemed quite affordable. The hotel location was really good. Frankly, that is the case for every other Old Town hotel - the walking distances are very short. Since half of the Tallinn tourists come from Finland, a big plus point for the hotel was that we didn't meet too many of our (drunken) countrymen there...

As the other reviewers here have already said, the breakfast was OK but pretty basic - definitely not "The extravagant Breakfast Buffet" as they put it on their website. A regular chain hotel breakfast buffet is usually more varied and plentiful than this was. This is maybe the point where you might get more value for your money staying somewhere else. We paid 84 Euros for the room per night (non-refundable) and I think that is as much as I would pay for a standard room in this hotel. The suites are of course on the different price category.

I just recently visited a four-star boutique hotel in San Francisco and I have to say that compared with that, the Merchant's House Hotel didn't qualify as "boutique". It's a small, comfortable, basic kind of a hotel but not as luxurious as their website might get you thinking - of course staying in one of the suites might be a totally different experience.

  • Stayed October 2009, travelled with friends
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Helpful?
Thank johkur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, AB, Canada
Level Contributor
2 reviews
Reviewed 15 October 2009

I can't say too much about this hotel, particularly regarding the service they provided. The receptionist I originally contacted when I made reservations went to a lot of trouble to answer my questions before we arrived: this included information about buses from St. Petersburg to Tallinn, purchasing ferry tickets to Helsinki, and suggesting a local car rental agency. I would have thought this information was readily available on the internet, but it wasn't. The small Tallinn-based company, Amestic, that rented us a Honda Civic sedan picked us up at the hotel and dropped us off at the ferry terminal when we returned to Tallinn a week later (we drove into Latvia and Lithuanian as far south as Nida on the Curonian Spit—a fabulous trip). The car cost us less to rent than any of the bigger agencies and included pickup and drop-off services that made things very convenient.

Service during our stay at the hotel was exemplary. We stayed two nights. Our room which bordered on the inner courtyard was extremely quiet and cool in the evenings; the bathroom was unique: large, with two sinks and very modern fixtures, and was 'sunken'...you walked down three or four steps into it, giving it a cozy feel. The room itself was very nicely appointed and a good size. In the evenings we sat in the quiet courtyard and enjoyed some of the vodka we bought in Russia.

A great central location in the old town, on a charming street. Good restaurants everywhere! We enjoyed our trip to the Baltic countries so much that we're thinking of returning for a longer period. And we wouldn't hesitate staying at the Merchant's Hotel again.

  • Stayed August 2009, travelled as a couple
    • Value
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Helpful?
Thank lilanick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Merchant's House Hotel

Property: Merchant's House Hotel
Address: Dunkri 4/6, Tallinn 10123, Estonia
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#12 Romantic Hotel in Tallinn
#15 Business Hotel in Tallinn
#19 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Merchant's House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Steeped in local history, the Merchant’s House Hotel stands on a charming cobbled street just a few seconds walk from Tallinn’s beautiful and captivating Old Town Square. The Merchant’s House Hotel has 37 suites and rooms, which all vary in shape and design due to the flexibility and character provided by these 14th & 16th Century historical buildings. Each room in the property offers guests an exciting combination of mediaeval architecture and state-of-the art fixtures and fittings. ... more   less 
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Also Known As:
Merchants Hotel Tallinn
Merchants House Hotel

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