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“Unique and lovely!”
Review of Hotel CRU

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Hotel CRU
Ranked #19 of 85 Hotels in Tallinn
Certificate of Excellence
Espoo, Finland
2 reviews
“Unique and lovely!”
Reviewed 21 August 2013

Would have rated "Excellent" if:
- better coffee at breakfast,
- trash bin at room additional to the bathroom.
But, as You can read - it's trivial! Except the coffee ;)

Quiet and comfortable with exceptionally friendly receptionist!

And what makes CRU unique: the hotel was fully booked, but we saw not another guest than one lady at breakfast.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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293 reviews from our community

Traveller rating
    172
    85
    28
    6
    2
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37
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28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Jarvenpaa, Finland
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2013 via mobile

Great location at the centre of the Old Town. Many stairs, so not suitable for disabled people.
Room was very nice and clean but there were no air conditioning so it got very hot at night. Every room in different and so very interesting. Service was good and the breakfast was excellent! I recommend this!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaijaLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2013

We had to call someone from our family sleeping in this hotel ..
After having called 10 minutes the first time spelling out the name of the person we wanted to reach several times, we were told that they couldn't find anyone with this name and that there was no booking at all.
Being a bit worried, we called back 1 hour later to double-check the information, here again it took 10 minutes to the receptionnist to finally find the name we had spelled out several times, but then she told us that she couldn't pass us through because it was allegedly impossible to connect to the room.(!!...)
When we asked her to make the person come down to the lobby to talk to him, the receptionist refused and told that OUR PARENT should call us back .
From an external point of view, we would definitely not recommended this hotel which is not in line with a 4-star-hotel standard in terms of service.

  • Stayed July 2013, travelled as a couple
    • Service
Helpful?
1 Thank Théophane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level 5 Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 9 July 2013 via mobile

I don't know if the signs are small or I just wasnt paying attention, but there didn't seem to be many hotels right in old town. cru is in a great location, around the corner from the main square. it's an old building with maze-like corridors and cute, unique rooms. mine was an attic one with sloped ceilings. breakfast was very good. my only complaints are that the outlet was almost impossible for me to reach (I had to stand on the table) and the was no towel hook. highly recommended and very reasonably priced.

Stayed July 2013, travelled solo
Helpful?
1 Thank yrstruly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Southern Finland, Finland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2013

I have to start with the lovely entrance to the magnificent old building transferred to a little cozy hotel just took my breath away. I have to admit that I didn’t know what to expect regarding to the fact that my boyfriend had booked and fixed everything to celebrate my birthday, but I also have to say that at least I didn’t get disappointed.

We were warmly welcomed even though we arrived in the middle of the night by a lovely receptionist that had taken care of everything that my boyfriend had asked for, and a little out of the list too. There were 9 wonderful roses waiting for me and the cold champagne just made the things even better. The receptionist even took in consideration what I would like to have for my birthday breakfast when she noticed that maybe the man in the house had forgotten some important details. The only thing that I can complain about is that the room wasn’t exactly what we (my boyfriend) had had in mind when he booked it, but the service covered all of that.

The following morning breakfast came in perfect time, we got some help with what to do and see in the old town of Tallinn and we also got some help in choosing a restaurant for the evening and booking a table. And let me remind you that this was a different receptionist than the one during our arrival.

One of the nicest things was that we even got to have the room a few hours longer without charge on our departure day, which meant a lot for us.

The only thing that actually disappointed us was that their so called Jacuzzi was just a small pool with so cold water that even a Finn hesitated quite a long time before entering.

All in all we were very pleased with our choice of hotel and we would like to thank the staff in the reception and the restaurant for great hospitality. Keep up the good work!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 February 2013

We've just come back few days ago from our trip to Tallinn and I really want to share our opinion with all of you about this hotel.
First of all, we were welcomed by receptionist Kirill and even greated by names that was already a kind of personal touch, although I knew that the hotel was full.
Everything what I asked in advance (very nice roses, bottle of sparkling wine and some cut fruits) were waitting for us in the room).
The room by itself is very cozy, it's exactly that room which we wanted to have and what we saw on the picture. There are a sitting area with comfortable sofa and table, working table, quite spacious mini bar fridge, flat screen TV set which you can watch from the sofa (could be actually great to have a possibility for turning it to the bed's direction as well), wardrobe ( isn't really big, but for us it's more than enough) and very comfortable bed (just one thing can make you upset, it's a twin bed with two mattresse which are covered together). There is a quite simple but nice bathroom with a shower, hitting floor and some local natural cosmetic. Unfortunately, we could notice it only on our last morning but if you're lucky with the weather, be sure that you'll wake-up in the room which is warm and full of sun.
We decided to check our hotel restaurant firstly before going and explore all other places in the city. It's a very nice experience, the menu's rather unusual, you can see a fusion of Estonian and French Fine cuisines, so it took some time for us to make a decision plus we get some recommedations from our waitress. By the end we were not disappointing at all: our food had an excellent taste and looked very attractive, service was extremely welcomed.
Breakfast's was served in the same restaurant, it's a buffet with a good variety of cold meat and fish cuts, hot dishes (you can order an omlet as well if you wish), cereals, fruits and even some home-made schnapps.
There is a SPA in the hotel, which is located on the basement floor and consists of swimming pool, Turkish and Finnish saunas, but the most exciting thing is that they close the whole SPA just for two of you! (You shoud just book it on the previous evening) And after all of that we get our breakfast in the room.
All the staff is very friendly, welcomed and professional.
Regarding the locationg, it's very difficult or even impossible to have a better location than Cru Hotel has. It's located in 2 minutes walking distance from the entrance to the Old Town where you can take a taxi and 1 minute walking distance to the main square with the tawn hall and all night spots (bars and clubs).

We'll definitely come back!

Room Tip: Deluxe Room N 15
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broome, Australia
2 reviews
Reviewed 26 February 2013

I would like to take this opportunity to thank the staff and management of CRU Tallinn, for an absolutely outstanding culinary experience! It was without a doubt the highlight of our dining experience in Tallinn, one which I would not hesitate to recommend to those seeking a fine dining experience.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard01575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel CRU

Property: Hotel CRU
Address: Viru 8, Tallinn 10140, Estonia
Phone Number:
Region: Estonia > Harju County > Tallinn
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites Airport Transportation
Hotel Style:
#6 Business Hotel in Tallinn
#11 Romantic Hotel in Tallinn
#13 Family Hotel in Tallinn
#17 Luxury Hotel in Tallinn
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel CRU 4*
Number of rooms: 15
Official Description (provided by the hotel):
Late Medieval architecture in one of the oldest houses in Tallinn together with first-class service and possibilities create a unique atmosphere which connects with the environment surrounding the hotel. When renovating the house we respected both the initial architecture and the strict national heritage protection requirements that ensure that both the location and design of the hotel rooms is as loyal to the original concept of the house as possible. In 1997 Tallinn Old Town was included in the UNESCO World Heritage list and that can be regarded as the highest international acknowledgement to any historic town! In addition to a usual lodging experience we offer you an exclusive luxurious boutique-type experience, deriving from the unique design of the hotel building and its medieval legacy. Since all the rooms are unique and different from each other, the visitors may choose the intimacy or luxury of their preferred environment. Our breakfast is made of self-made or farm-grown fresh high-quality ingredients that are not so easily, if at all, found in shops. Natural and fresh breakfast is a unique experience that lights up the whole day! On the lower storey of Hotel Cru you will find a cosy and highly regarded restaurant of the same name. Hotel guests enjoy 10% off all items on the restaurant menu. Dmitri Haljukov, the head chef of the restaurant Cru, represented Estonia in the chef olympics final Bocuse d'Or in Lyon 2015. CRU Hotel is a good choice for both - leisure and business trips! ... more   less 
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Also Known As:
Hotel Viru Tallinn
Viru Hotel Tallinn

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